December 2023 by Emma Pready
The most disgusting rude arrogant staff . Completely different to what they advertise.I was wanting some cash as I lost my bank so it meant going in I was a couple of minutes over closing and they were so nasty they wouldn't help me out . Customer care should come first especially when I was so distressed. Kings Heath branch is rubbish and now ingoing to be changing banks in the new year
December 2023 by Chxrrybunbun :p
What kind of a bank closes at 3pm. Kids are in school longer than my bank opens really
November 2023 by Georgina Oakley
What kind of bank closes at 3pm! Is there any point you being open for the people that work?! No other way to cash money in, yet branches are closing everywhere and if there are any left open, you?ll be lucky to find one close enough that is open later than 3pm!
August 2023 by James S
Shocking service
June 2023 by Ruksana Bi
There should be an option to give no stars. I have never been to this branch and been welcomed by a friendly member of staff. They are always rude and miserable. They need lessons in communication.. it doesn?t kill to smile or be nice.
June 2023 by Frank Frank pou
Why close too early!!!!!!
June 2023 by Micky Muck
Is this place ever open?! ?????If they aren?t changing their open hours to suit absolutely nobody they are usually inside experiencing technical difficulties ?????
February 2023 by Jennie poole
Rude impatient staff
January 2023 by Mr ZulfAli
Helped out with a query. Staff friendly and efficient we were in and out in 15 minutes.
December 2022 by Hajera Begum
I wish I got the name of the woman letting everyone out of the branch today. What an awful woman and no empathy or compassion. We came in as a customer, then on the way out my daughter was unsettled. She needed a feed. I sat on one of the seats at the back to feed my daughter to settle her. The lady closing the branch walks over and tells me to leave. I explained I needed 2 more minutes as I was feeding my daughter. Clearly not a good enough answer because she then went on to explain I could have gone to the coffee shop next door and I shouldn't be feeding her here. I explained I came in as a customer and that my daughter became unsettled. She then went onto say they are closing and have a job to do. I looked around and there were still people queuing for the counter. I cannot believe I was being kicked out of the branch when there were still other people here and especially as she could see I was feeding my 3 month old baby. It was also pouring down with rain outside. I will not be coming back to this branch ever again.
December 2022 by Mark Cornbill
50% chance you'll get there and the branch has been closed due to "technical reasons". I can't recall how many times I've driven there on my lunch hour from work to pay some money in only to find this.The cash paying in machine was operational, but I was still not allowed in to use it, along with many others, as "an engineer" had been called for an issue that for whatever reason can't be communicated with us the customer.And no, driving to Acocks Green is not a suitable choice thanks.
October 2022 by Akbor Ali
Very bad experience. Management has gave my wife panic attack. Seriously very bad brach to go to.. please if your elderly people..don't go thier. They put my wife in hospital. ANXIETY, DEPRESSION,and STRESS.
August 2022 by Sh 1
Always has a new reason for being closed/closing early, would not recommend this branch as it?s never bloody open
July 2022 by Sam H
Worst staff and Halifax avoid
July 2022 by Harmi Johal
Great help ??
