August 2023 by Nazreen Akhtar
How can you claim, Halifax being a unique bank on the high street Halifax employees go the extra mile to make things easier for customers. I finish work at 3pm and get to Halifax branch on Coventry road at 3:45 and the branch is closed. You have not made it easier for the working class. And to make it worse, the branch is closed on Saturday, too. This is the only nearest branch to Bordesley Green, Alum Rock, Washwood Heath, Stechford, Small Heath, Sheldon, South Yardley, Yardley Marston Green etc etc....
July 2023 by Nazreen Ayub
How can you claim, Halifax being a unique bank on the high street Halifax employees go the extra mile to make things easier for customers. I finish work at 3pm and get to Halifax branch on Coventry road at 3:45 and the branch is closed. You have not made it easier for the working class. And to make it worse, the branch is closed on Saturday, too. This is the only nearest branch to Bordesley Green, Alum Rock, Washwood Heath, Stechford, Small Heath, Sheldon, South Yardley, Yardley Marston Green etc etc....
June 2023 by biza 1980
Ok staff, just opening times are not very good
April 2023 by family forever
worse customer service here absolutely rubbish as im halifax customer.
December 2022 by Sultan Hussain
Good staff
September 2022 by comment as
Poor customer service
September 2021 by Hopped Heat
Worst branch of any bank EVER! THE MOST unhelpful and rude staff that can be found ANYWHERE. Really really vile people. They wouldn't spit on you if you were on fire. So pretentious, arrogant and self righteous it's sickening.
August 2021 by LightninFlix
Vile lady came flying up to me yesterday when I walked in to pay money in to my acc using a machine which is situated right at the front of the branch ..EXCUSE ME EXCUSE ME?what are you here to do ?Do you have to wear a mask ?I was absolutely gobsmacked.Restrictions have been lifted and clearly it is not mandatory to wear masks however she shoved a box at me to put one on .I obliged as I didn?t want to cause a fuss. Had I have been standing in a queue waiting I would have understood but for a 2 min job it was not necessary and was uncomfortable to be spoken to rudely.Halifax Coventry road , teach your staff some manners .shall not be returning to this branch again ?Solihull high street staff are clearly trained better .a simple hi hello how can I help cam make such a big diff ??
July 2021 by Moom Sinn Aw
The branch manager was helpful towards me this morning. However, the lady staff at the counter has an abrupt manner and told me straight away that my name was formatted correctly when in fact, it is not. I wasn't impressed with her attitude. I rang Halifax and was told again that the only way my name can be formatted correctly is to go into a branch. I will try another branch another day.
July 2021 by Aqdas Qureshi
Great service from the staff. We were made to feel very welcome from the moment we stepped into the bank and were spoken to with kindness and respect from all members of staff we had dealings with. Everything was sorted out in an efficient manner. We could not be more happier! Social distancing was maintained at all times!
July 2021 by Paul Smith
This branch is now closed Friday and Saturday(and obviously Sunday) and Monday to Thursday are only open 10am to 2pm....and even then you are made to wait outside in a queue!!!If you want to pay money into your account, then you have to endure a grilling as to where the money has come from....absolutely disgraceful and a violation of your privacy!!! The best thing Halifax can do is close their business completely...but not before l have closed my accounts. Oh, and by the way, their website and opening times are years out of date!!!!!!!!!!
July 2021 by Hina Rashid
Card got stuck in cash machine and when I went to the branch to get it back they completely refused and said they couldn't do anything about it and told me to leave. I called before and they said I had to take my ID and I would get my card back but when I got there the whole story changed. Maybe because of the fact I had a different accent and she wasn't willing to understand. Waste of time.
September 2020 by Az 1
Brilliant customers service today. They helped me out from being stranded with no money. Thank you..
August 2019 by Tom Pritchett
Great service and happy to help
July 2019 by Mike Ox Long
Went in with my passport to withdraw some cash and they wouldn't let me because my passport wasnt enough ID