March 2024 by Jonathan Hardy
Avoid purchasing from Harvey Nichols online at all costs, you will see from other reviews online you have no consumer rights what so ever and the customer service team are rude and obnoxious, theT&Cs on their website are switched off regarding damages and returns.I ordered a perfume online and it arrived damaged, I noted this to them within 2 hrs of receiving the item from DPD, the item was packaged within 2 boxes, because the outer box did not show any signs of damage on the proof of delivery they refused a refund, the box inside this was in a further box but loose within the big box hence it could move around the box which must have caused the bottle to smash.They have basically put all the blame on me even though I had offered to return the item back to them they refused as it is now hazardous and would reject any return for a replacement.I have spent well in excess of £200.00 yet my rights have been ignored. Please avoid purchasing from this company online at all costs. There are other reviews on other websites where they also have revoked other peoples consumer rights for other items so I am not the first and won't be the last but hopefully this will save someone else being in my position.
February 2024 by Stephen Bradley
Very nice prosecco nice bar to relax in when shopping
February 2024 by Jack Kumar
Staff were helpful and polite
January 2024 by Mohammed Inham
Nice shop, very expensive though
January 2024 by Nikesh Champaneri
Nice Environmental Space
January 2024 by Sarah Lampett
Harvey Nichols at the mailbox is awesome.The guy on the Fenty beauty stand did my makeup today!!! oh wow so many comments from people my skin is glowing.. I purchased 4 products. This guy is definitely an asset to the company and knows every shade and everything about make up!
January 2024 by Alex K
? Friendly staff and helpful local management ? thank for your help resolving an issue with a handbag purchase. Very personal service and worked hard to find a soultion and really cared, thank you ?
January 2024 by The Curryholic
When I mentioned that we were coming here for a Xmas Eve lunch my friend said that we must be 'made of money'.We are not, but there is obviously a perception that you must be rich to eat in the bar which is untrue. Have a look at the menu and you will see it's actually very competitively priced. Plus you can get a 10% discount with the Harvey Nics App.What was surprising is how quiet it was, and that they don't have a merlot or pinot grigio blush, the meals however were excellent. The wife said that the cod was one of the best she's ever had and there was nothing wrong with my Xmas dinner sandwich either. The service was a bit demob happy but it was Xmas eve.
January 2024 by Christine Walsh
Lovely store. Very expensive though.
December 2023 by Anna Bebbington
Lovely selection of tasty treats for Christmas gifts.
December 2023 by Lee Tynan
Super service as always.
December 2023 by Gurjit Dusanj Estate Agent
Great customer service from most of the staff. Always love a visit to Nichols and is arguably the best high-end retail store in Birmingham. Definitely in The Mailbox anyway. I always get my aftershaves from HN due to the selection available.
December 2023 by Maya
Beautiful shop and excellent coffee. Jacqueline from Hourglass did an incredible job with my makeover.
December 2023 by Jayden Richards
Decent selection of fragrances but not a lot of staff, they aren?t welcoming or know what they?re selling. Security aren't welcoming either. Very empty. Better off going to Selfridges instead! Much better vibe.
December 2023 by Adrian James
The best range of fragrances in Birmingham..
