Health And Beauty in Birmingham, West Midlands

“Was shopping for a few items in store. We picked up the help of your Sales Assistant Tina. She was attentive and saw us through multiple enquiries. Working for the business previously many years ago i was very happy with her service. Thanks Tina. Keep up the good work.”

“I got vaccination from Ms Tracy, she was very gentle through the procedure and provided all information required. She was also very kind and was patient. First class service! Thank you.”

“This review is for the in-store chemist because I don't use the store that much. Excellent customer service. Prescriptions always handled very quickly. More than once my GP's secretary sent the prescription to the wrong store but they managed to fix it.”

“I went in today and i had a very pleasant experience, employees are nice, welcoming and helpful. I wanted to take a moment to share my experience with Pim. They were incredibly nice and went above and beyond to make mine and my sister’s day. Their friendly demeanour, patience and willingness to help made a lasting impression. I truly appreciate their exceptional customer service and highly recommend their assistance to others. Thank you, Pim, for making our experience so enjoyable!”

“With some of these reviews being blank... at least make the effort to formulate your disapproval.. lazy. The oks... i ask if you know what great looks like... Becasue every other business should be graded the same if so. Which in some case isnt the reality. The people moaning about slow service, chatting staff and the complaints about the Pharmacy.... dont understand the actual work and effort it takes to be successful in customer service. The service may be slow because they are short on staff, you can never account for sickness or cover holidays to 100% effectiveness. Retail isnt given the privalige of offsetting workloads or hiring temps like office work. Also as servers they dont want to rush the customer in front of them, its not fair and you should be patient. The highstreet serves an array of people, from elderly to disabled and in some cases their only interaction with people for days. Be considerate. Chatting staff. They may be off shift, or god forbid be on the small breaks they get. Also before others want to judge, may you be the only person in a work environment history where you have never been tempted to talk to your colleagues, you may have worked with for years, see these people more then your familes. They still serve ungrateful and disrespectful customer's. If the tables were turned and customers were reviewed, believe me there would be some scathing reviews on attitude, behaviour and overall demanor. No this store is not perfect, some missing tickets, an empty product here and there. However my fellow retail workers will know what it takes to run a busy, high footfall shop, that offers multiple services and products for the general public. The joblists daily would include. Serving customers, replenishment, date coding, stock check on quantities, sercurity checks on stolen item's, defensive merchandising, general housekeeping, price increases, price decreases, plan and item updates, promotional changes, damages ,write offs, web order picks and collections, answering the phones, setting up consultations, sorting prescriptions,ordering prescriptions, customer quieries, dealing with theives....all the time. Managers being on conference calls, implementing rotas, authorising holidays, Hr and audit prep. Stock take management, complaints. I quite literally could go on. There is only like 10 members of staff. The staff have always been helpful, polite, and their service has always been better then some of these reviews state. The collective experience of the people who work there would exceed 120 years combined, with such a small team that is nothing but exemplary. The advice, given, questions answered and the above and beyond efforts i have experienced are the diamond in the ruff that is the retail experience. They are credit to their profession and work very hard, for some reviews to slate their profession by comparing them to the impossible standards that most reviewers couldnt hold up themselves. A retail experience to a retail worker is seeing through the slight imperfections and realising that this store is just as good as any other, in some cases better. 1 star is unsulting, two is out of anger, three is a cop out and may lack understanding of the retail environment. 4 is only exceptiable when you the reviewer are in a bad mood. 5 is what they deserve, perfection is impossible. The 5 stars is for the work they put in everyday to maintain what some people see as... ok. Well done team Erdington, youve been a staple on the highstreet for years and have outlasted your competition. By apparently being ok... god knows what they others where reviewed. I will continue to keep visiting each and every time.”

“Such a lovely sales assistant with knowledge of the history of the company, the best products and really patient and helpful throughout. Came away with some new things to try which smell amazing and am excited to use them.”

“Friendly staffing team who go out of their way to make sure you have a good service. Always willing to help/ take time out of their day to find out how you are and has a good community feel despite it being part of a big chain (Boots). The store has a very basic offering but this is to be expected due to size of store.”

“@ Kylie Emma hello this is the “the black girl “ your referring to I can tell you that me and my Yemen friend “Asian girl” get positive reviews all day everyday and I’m abit disheartened about this review you have on me as I always give every customer ever the out of order ones 100% respect and kindness and I have never been aggressive towards anyone as I was brought up with manners ! , which is why I am abit confused as to why you’ve called me aggressive I’ve never been aggressive to anyone just not in my blood and if you would like to contract or come in to the store again I’ll gladly show you my respect and kindness. Which I get compliments on my people skills .And my team leader “asian girl “ had to one of the best team leader the store has had in a long time which her patience’s and kindness to customers is real .Which I don’t understand is why most of your reviews are negative and I don’t not appreciate you saying are we on the spectrum this is quite rude as to I have a sibling which is on the spectrum and I don’t appreciate that language.Kind regardsShayaSale adviser .”

“My wife called the pharmacy for some help with a guest we have staying. She was really helpful and gave good advice. We will definitely start using this pharmacy. Thank you!”

“A store where you can find cosmetics, food, health and technological accessories. It is located in the train station. The store has a rather small space compared to other boots stores. A good option to meet your practical needs during the journey. When you have a good look, you can see it in the discounted opportunity products.”

“I came here 3.06.22 and was served by Rochelle who did my nose piercing and I swear she did it better than I could’ve even imagined, this girl is a pro! Her customer service was immaculate and is a clear asset to her team! Give her a raise!!”