March 2024 by vicky and daniel fisher
The staff were absolutely wonderful, really appreciated. I was trying to find samples and colours. Some stuff weren?t very helpful and that was amazing.
March 2024 by margret smith
Inside Homebase we found it average, but it lacks staff working there, nobody on checkout to serve customers, it stock is not what we wanted for a living d I y store, but saying this they had got what we wanted so it made us quite happy at the time we spent in store I would say it worth a visit
February 2024 by Mohammed Ali
Love shopping at home base got some good things there.
February 2024 by Tanya Baldwin
Too busy gossiping for basic courtesy on the payment desk
February 2024 by Marie Round (Rie)
Staff always very helpful & friendly. Store clean & well looked after. It's only a small store by comparison to most so variety of stock occasionally limited, but store is well run nevertheless & has most DIY gardening basics - seasonal area always fun! Car park has always had some space whenever I've been, but and staff happy to help load the car if asked for assistance. It's the closest DIY store to my home so very convenient for me as saves a 30-45 minute drive elsewhere. Thanks for being there, guys!
February 2024 by Zarah
Really impressed with my visit today! Taseeb was a great help and very polite. Thank you so much!
February 2024 by Alex Bekerly
The kings heath customer service is poor I try ask the lady the name ink but her behaviour was soo rude she said to me oh the way talking it doesn?t make sense she looks resist and she didn?t talk to me properly and I come out from the shop with buying anything
February 2024 by Gill Bentley
Well stocked shop. I got everything I wanted, including drill bits, screws and raw plugs, which a member of staff helped me with. He explained about the drill bits that I needed to make a hole in a wall! I also bought a new coat hook!
January 2024 by mohammed shakil
V expensive
December 2023 by J
Shocking experience in store. The majority of the staff are rude, and don?t appear to what to help customers. They are cheeky with their responses and not nice people
December 2023 by Fez
Horrible experience at this store. The customer service is shocking. They are so rude. The manager is confrontational and clearly not trained to deal with customers. I was spoken to extremely rudely by a staff member who proceeded to call her manager who right from the off just started speaking to me in a confrontational manner rather than asking me what the situation was. I will escalate this until I receive an apology from Sian. She accused me of swearing when I did not as she was so wound up and hearing what she wanted to hear and set on making me out as some villain all because she was having a bad day. Kept telling me how customers are waiting and so I shouldn't be taking up their time and how they aren't paid to hire out rug doctors so I'm not an actual customer. The eye rolling, the sighs, the awful manner and the disgusting attitude. I don't understand why anyone with such an attitude would work in customer service let alone manage a store. Go somewhere else if you're hiring a rug doctor, these people will unnecessarily make your life difficult. When I went to hire it as well, Mandy said she'll serve customers in the line behind me first and was clearly annoyed because the process takes ages. So, I patiently waited and all it was was showing ID and didn't even take that long. If you don't like lending the rug doctor, that's not the fault of the customers who are using a service you've advertised. Will be getting in touch with Rug Doctor as well. New management and staff training needed.
December 2023 by Tim Colville
Small and fairly pointless ok for minor DIY top ups.
November 2023 by Wali Ahmad
Best Customer service THEVE GOT ALMSOT. ERYTHING WHAT YOU NEED
November 2023 by Duncan Kerley
Garden machinery man helpfull and polite, checkout staff exactly the same
November 2023 by John O'Connor
Staff cutbacks have gone too far; one poor woman left to deal with queries, returns, and sales meant we had a long wait.
