February 2024 by Coconutmilk G
The drinks at Hotel Chocolat turned out to be so great! In the past, I only knew how to buy chocolate from this store. The chocolate and chocolate powder I bought in the past were not that impressive to me. With a brand like Godiva that is selling like hot cakes in China, it is not easy to surpass. But I didn't expect that they also sell ice cream and chocolate drinks now. Although, not every store has them. For example, the store in Bullring Mall only sells chocolate. This one on the High Street, on the first day of the Lunar New Year in the Year of the Dragon, finally allowed me to pull out the grass - the grass planted in Edinburgh during Christmas.Velvetised Choc Shake!I chose Classic 70%, hazelnut and dark 85%, which are already on the next weeding list.When I got it, I felt that the cup size was too small. The Regular size was £4.45, and the cup felt thin in my hand. The Large size was £4.95.Cocoa whip used to be free, but now it costs 50p which is RMB 4.5.The sweetness is suitable for Chinese people, not too sweet, and the deliciousness lies in the rich and smooth taste (fat). The chocolate and British delicious and cheap dairy products are a perfect blend! The weather is a bit warm today, so it's okay to drink it with ice, and it's not particularly ice-cold, but the small cup of milkshake feels gone after two sips, and it took a long time to finish the Cocoa whip. I felt so full that I wandered around for almost two hours before I felt like I could eat dinner...I finally got this chocolate milkshake on the first day of the new year, so happy!2024.2.10Comment No. 1116 on Dianping.com
February 2024 by Saleh Alshaya
Good service and the hot chocolate is absolut
February 2024 by Carole Dunn
First time I have visited. Nice produce. Clearly labelled. Staff friendly and helpful. Nice clean store. All-round pleasant experience.Vegetarian options: They state vegan friendly clearly on packaging. But if you wanted to know more the staff would definitely be able to help.
January 2024 by Tim Page
Pricey
January 2024 by Arun Sankar Sreethar
In the cozy cafe at the back of the shop, Hotel Chocolat's hot chocolate was a velvety delight, undoubtedly the best I've ever had.Opted for the 85% dark with cocoa whip, and the whip was a cherry on top.Without a doubt, I'll be making a return visit.
December 2023 by Justin Joy
Was a bit too crowded especially since it was Christmas season. Not really sure what the hype is about. The hot chocolate was average - which was something they?re supposed to be good at. There is only space for a very few people to be seated. We ordered three different types of hot chocolate which basically tasted about the same.They were understaffed for the busy evening but two members who were there were nice and kind.
October 2023 by Francesca
Salted caramel hot chocolate with iced whip is delicious! And great service ?
September 2023 by Eve Rua
I always enjoy visiting Hotel Chocolat, this was the first time I had been to this branch. My daughter and I both had the ice cream, which was delicious as always. We also were offered samples of hot chocolate, flavoured with orange, which was also delicious. The VIP card which I recently acquired gives a good discount.
September 2023 by julie mayers
1st rate service and helpfulness from the busy staff at the new street Birmingham . There is a nice little seating area . I have had a black coffee but some of the drinks look spectacular. The music is played at a reasonable level .
September 2023 by Paul Dowswell
Excellent coffee and ice cream from splendid and hospitable staff. Thanks, Rosie!
August 2023 by Kelly Neale
Shakes and hot drinks are lovely - however, the cream is never available. Shame that you have to pay £6 for a drink without the best part every time.The girls on checkouts on last few visits are always stood around talking that I can't ask anything about the products so don't end up buying anything.
August 2023 by Taylor Rush
Amazing place for some tasty treats. Wide range to chose from not only chocolate truffles but bars, hot chocolate mixers, gift packages. They have it all your choccy heart desires
August 2023 by vp sg
Excellent customer service today 18th August 2023. Staff were friendly, welcoming and helpful in assisting my wifes selection of chocolates whilst my son and myself enjoyed a chocolate drink, which as usual was delightfully delicious!
August 2023 by Bally Virdee-Shira
I am a regular customer here, I visited this branch today and the seating area was closed and we were told we couldn?t sit there as they are interviewing, there were tables available my friend suffers with hip pain & we were told no cannot dine here ????? I won?t return to this branch as thought this was a poor idea and bad customer service to be told to come back at 5pm
April 2023 by Iliana Nyumbu
As a regular customer at hotel chocolate which I visited in Oxford and London, my experience today in this branch was not good. The lady with the curly hair has no customer service manners and was rude and unfriendly. I was trying to ask about the hot chocolate I had last time, but she was not helpful and rude in the way she behaved towards me. At the end when I wanted to give a feedback, she started being defensive over-talking and not listening. Customer service does require to listen and and meet the needs of the customers. I was looking forward to drink the drink with a delight, but the attitude really put me off.
