October 2023 by Evans
Genuinely the worst customer experience I have had in a branch. Waited almost 3 hours just to have some minor details updated. If you can go elsewhere do it.
October 2023 by Craig Wicking
Superb customer service at the front desk. These guys know their business and found a workaround for my issue which I thought would be intractable. Thank you so much.
October 2023 by Azeem Mohammed Ashraf
Worst customer service. They won?t take in account upgrading on a saturday at 11 am saying they are closing at 1pm! They plan to stop work 2 hours before since its weekend. Its a shame fora big bank to show poor customer service.
October 2023 by michelle spencer
Absolutely disgraceful opening/closing hours. Open too late and close far too early no where near the standard operational business hours and customer service calls are answered by people abroad.
August 2023 by V. A.
Polite managers, but...Accepted a letter from employer to open an account and assigned me to a telephone interview in 40 days! Then, I've received an extra message stating tha I must provide them with payslips for 3 latest months (bearing in mind that I've only entered the UK and it is obvious from my documents). What to do ? no even cares in HSBC.
July 2023 by Habiba Abdelsattar
Very bad customer service. I spent a whole hour at the bank, and no one helped me, they kept telling me to wait while staff chatted together and were walking around with nothing to do. If these people who were available cannot help then hire people who can!
June 2023 by Draya
I don't bank with HSBC but had a pleasant stress free customer service experience today with team member Lakhan at Birmingham's New Street Branch. My sister who is a customer of HSBC passed away last week and I was under a lot of stress but Lakhan was very patient and informative and helped me through the process with ease. Well done and many thanks again for your help today
June 2023 by K Barot
In a nutshell:Used a Lloyds cash point that dispensed a broken £10 note so they advised I go to my bank (HSBC) and there I spoke to a lovely and super helpful member of staff who liaised with her manager to exchange the note for me.Yes it?s a busy branch and yes it?s located in the city centre, but I received great service from both the above ladies.Thanks.
June 2023 by TripNFoodVisual
Terrible customer service. You can't make an appointment, they just rather let you wait for hours. Replacement cards got ordered but they never send them.It took ages to get my money back on Internet fraud. Hours spend on the app sorting problems out, only to find out it never got recorded and they didn't know anything about the matter. Luckily, I had screenshots. Closed account after that. Going to a bank that values its customers.
June 2023 by Pauline Jones
I live in Halesowen am 80 years old and in bad health and need to get to an HSBC with counter service whereas my nearest which was a 10 minute walk has closed down. Also I'm not that keen on phoning India. Have been with HSBC since they were Midland Bank. Will now have to go into Bham City centre. HSBC you are a complete waste of space.
April 2023 by Saidur Chowdhury
I walked in to change my address for my personal account & my business account. I was welcomed & greeted with a smile. I was put at ease from start to finish.John Stevens, Network Manager even helped me set up online banking on the spot. About my business account he recommended I come on a different day but early morning so it?s not so busy. Which I thought was a fair request.John was courteous from start to finish which made my experience a pleasant one.They were very busy & acted professionally. I would highly recommend HSBC.
April 2023 by Bob Bass
STAY AWAY! Disgusting service, they could not care less. Had to stand around for ages before I could find anyone to talk to, to try and get my cards replaced which had expired, as HSBC had failed to send new ones. Michael behaved so arrogantly. Kept being told ?we?re the biggest branch in Europe?.What good is that to me, if there?s nobody to help in the branch, and then you tell me you can?t even sort my issue, even though it?s their fault in the first place.They are so big that they just don?t care about you. Stay well clear off them. Nationwide and Metro actually value you as a customer, give them your business.
March 2023 by Zaakia AR
Went in here to use the counter service and was really pleased with the customer service and the lady who helped me at the counter service , she was patient as I sorted out what I needed to and helped me with anything I needed help with there was no que as I arrived in the morning, so I was able to use counter service as soon as I arrived and sorted within 10 minutes . The staff were all really polite and professional there was another young lady who was standing near entrance and asked if I needed help and if she could help me upon arrival which I thought was nice she did this with everyone making sure all customers were seen too and helped.
March 2023 by Kalsoom Nazir
Went with my son, Max Terry was very polite, helpful and explained everything very good.
February 2023 by Elisa Gireni
I went to New Street last week, my partner and I were greeted in a really professional way by Bahja Mohamed. Really very kind. Thank you for your work and help.
