February 2024 by N J
Soon as you walk in the staff are eyeballing you making us feel uncomfortable and to busy talking to other staff following u around the shop u go there to shop not to be eyeballed and to be made feeling uncomfortable the staff are young and need to grow up and I won't go there again and the stock is all threaded and scruffy and you pay all that money you expect fresh and better quality,I wouldn't even give one star but had no choice !!!!!
January 2024 by Muhammad Hadi (OVI)
Quality worth the price
January 2024 by Sanjeev Murugakumar
Some of the staff are out right rude and unprofessional. Was trying out a couple of shoes and this person comes up looks at me sees some other shoes (I wasn?t trying any of those on, just happened to sit next to them as there was no space) and asked me ?Are you trying ALLL these on?? Even before I could reply he turned to another colleague of his and says ?he can?t do that. Tell him he can?t do that? as if he couldn?t talk to me himself and just walked away. They treat customers as if they are giving stuff to them for free
January 2024 by Mohammed Khan
Jd always satisfying last 20 odd years,Good customer service and always best qualityBut over the yearsTop end trainers back then £65/70Now £190/220That?s with everything lolJD IS JD
December 2023 by marcus lewis
Very poor staffed shop no morals no customer care take your cash but don?t want to interact with customers every body there have no people skills make you feel bad uncomfortable and like your going in there to steal very bad store avoid if possible and JD main branch dont care as spoke to them and they said they would get this sorted out but still the same if worse
November 2023 by Neil Hoult
What a load of rubbish customer service what a joke will never go back too this shop waited 15 minutes to be seen only to be ignored
October 2023 by NewDeal247 Studio
Unable to try things on over £300+ told me I could buy them and bring them back in 28 days.
September 2023 by Don Tv
Very poor place don?t have sizes always busy never have anything in your size or most the stuff is marked or ruined and the staff don?t care go do yaself a favour and go city center is bigger and will have more stuff in you Size
September 2023 by Mohammed Kamali
Very poor service. Less staff. Only one staff were serving at the till. I went to pick up an order and then exchange it took almost 35 minutes to complete my exchange. This is ridiculous.
June 2023 by Lola-Rose Freer
Had a young lad really spend the time to help me pick my trainers impressed with customer service
June 2023 by Dal
I've had a lot of bad experiences with this company recently, so wasn't expecting a lot from this store to be different from the others I've endured. They seemed to have decent levels of stock, but nothing that really caught my eye enough to buy this time. Staff seemed nice and friendly enough.
January 2023 by Russell Jones
What a waste of time. The place opens and closes when it feels like it. It said on Google that the shop opens at 10:30 on a Sunday. The shop was still shut at 11:00. Tried to call them to see what time they opened and the shutters start to rise. When I put the phone down they closed the shutters again. Drove off at 11:15 as it was still not open and I had my 8 year old son in the car with me and he was starting to get upset.
December 2022 by Muhammad Shahid
Worst Customer Service and Store ManagerI visited the store on 22nd Dec 2022 and purchased a few items with my friend. Whilst paying for items we decided to change the colour of 3 kids' suits from grey to green. The lady serving (a white woman) at the counter took out grey suits from the bag. Whilst taking out grey suits, she took out the grey trousers we purchased at the same time. We didn?t notice that and paid £175.10 for all the items. When we checked at home the 1 item was missing worth £20.I went back to the store on the 24th of December 2022 morning around 9:35 am and spoke with the supervisor standing at the entrance. She checked my receipt and check the bag as well and identified the missing items. Whilst doing that the lady who served as on 22nd Dec came as well. Upon my asking, she remembered that one item was left behind and asked the supervisor to resolve it. However, the supervisor decided to check the cameras and requested me to come after 10:00 as there was no manager available to check the camera. I went for other shopping and came back around 11 a.m. However, they hadn?t checked the camera as yet and asked me to wait. I went out again for shopping and came back after a few minutes. This time manager (a black woman) came out and said that she had checked the camera and the missing product was placed in the bag first and never taken out. I gave her a bag to check herself but she refused and insisted that the product was in the bag. I explained to her and told her about the lady who served us at the counter. However, by that time that lady changed her mind and started saying maybe and she wasn?t sure if any item was left behind or not. There was a total of 7 items on the receipt worth £175.10 and the value of the missing item was only £20. I tried to explain however, the manager was not ready to listen and keep insisting that the item was in the bag.I requested her to show me the CCTV but she refused. I asked her what?s customer rights as I paid for the items but didn?t get it. She said I had no rights.People visiting the store make sure you check shopping before leaving the store. They don?t know anything about customer service. Especially the manager was awful.
December 2022 by Gurpreet singh
Service is very bad and work in cashiers is very bad bahavier I want shoes is not give me I am waiting 25 minte check ur cam time 10 to 10.30 date 20/11/2022 and vender is boys is very bad thanks
December 2022 by Aden Byrne
Google said the are open till 9pm, but they seem to shut the shop at 8:12pm
