February 2024 by Lostandfound
I was served by Zara this morning. This JD imo is the best jd in brum. The staff are great and Zara served me with a smile. I left feeling like I had a good experience. I think when you spend over 200quid in JD you should feel like you got good customer service, and I definitely got that. Give Zara and that other girl upstairs a raise!
February 2024 by Chris Walsh
Possibly the worst JD I've been to. Over 10 staff wondering round and only one on each till - both with absolutely zero personality or motivation.
February 2024 by bb bb
Why do they have a phone number which no one answers they pick it up to hang it up, absolutely ridiculous concerning im requiring about a click and collect from this store. Why have a number to not even answer, terrible service.
February 2024 by TheOne
Went in today. Had a good chat with one of your female employees as I was faffing about looking for a coat. She even went upstairs and got me some to choose from. Much different experience to the one I had in west brom. Idk her name but she was eastern european with a beautiful smile. Give that woman a promotion!for real?
February 2024 by Atif Jamal
Super market for sports items. espacially sports shoes. grab on sales
February 2024 by Nqoe Khumalo
So today I went to exchange my tracksuit that my daughter bought me during the Christmas period as it was small. I approached a gentleman who was standing by the door and told him that I was there to exchange my tracksuit and said he will ask his manager. This gentleman's name was Mahi, and the Senior manager was Jess. Jess then said to me that they can't do exchange a and she asked me why I'm.. coming to exchange this now I explained that I was away, she said to me that they can't as there are tags, I tod her that I had the receipts on my email with the barcode but she said no and walked away. Mahi then said to me that I should wait as he was going to try something else. He later asked if I can get a gift card instead and I said yes that's fine along as I can get anything of the same amount but that Jess person was soo rude not even listening to me. I just want to say to you Jess that you chose that job yourself and just incase you didn't know that you deal with customers please respect yourself and others as no one forced you to work there. You manage your staff not us and next time take your time to listen you don't own JD you are just a worker, so manners go a long way.Don't make people talk bad about JD when it's only you Jess with a stinking attitude...Very annoyed by you.
February 2024 by L B
Very helpful staff. Abbey and Mariyam helped me locate an item I needed that another store would not help me find. Great customer service. Keep up the great work guys.
December 2023 by G B
The service staff was grumpy and rude when asked politely. Started to throw things maybe he was having a hard day but I think what he did was out of line. So we decided to return all the things we ought to buy. Best decision made.
December 2023 by Big jay bluenose
Went today to try and exchange her my daughters trainers with my only spare time I had to only be told we are only doing exchanges tomorrow wasting my time. Controlling my money bad bad experience
December 2023 by Aldrin Subido
Don't come to this shop if you don't want to ruin your shopping day. Employees are rude. Also the first shop I've been where they don't allow my kid to fit/try the shoes. Ridiculous!
December 2023 by Reet Khattar
Absolutely terrible service, store shuts at 9 but wont let me in to collect a parcel at 20:18.
December 2023 by Thaira Parveen
Diabolical service. Absolutely unprofessional, genuinely unhelpful and completely disgusted with their lack of ability to pay attention to customers. 1 bloody gadget between 3 muppets trying to get size availability only to constantly disappoint. Don't waste your time or energy on this lame excuse of a store.
October 2023 by jimbo Star
The owner needs to come down to actually watch there workers and mangers undercover because they all need sacking and employed by with new workers who actually want to work
September 2023 by gemma
Why these stores have phones I'll never know they never answer, the staff in most of the jds have a bad attitude
June 2023 by Mansur Mohammed
Absolutely disgraceful service Person at the tills the mixed raced girl tried thinking I did something to a jacket that I was returning when clear enough nothing wrong with it tried showing her colleague to look for. Excuse for no exchange lol made me laugh because nothing was wrong with it if I didn?t wear it Moody aswell I?m going to be reporting this to head office for that service
