December 2023 by Stephen Sharman
Ordered via the app for collection. Staff serving who obviously don't want to be there.Arrived back home after collection to find 4 items missing from the order. Tried calling several times and eventually get a message saying the mailbox is full. Indication they never answer the phone.The food we did have was very greasy, not like KFC used to be. No care and attention taken when packing the boxes and buckets in to the bag, so once it was being unpacked, the lids were off and boxes were slightly open.I would avoid this franchise and either go to Hagley Road or the one near Cotteride.Christmas treat for the family ruined courtesy of KFC.
December 2023 by Jukebox Journeys
Poor customer service- Order Zinger burger via drive through- got cold Burger- Drive back inside to ask for warm food- Michale shift leader I guess ask me to come inside to get my warm food- or argu he said it?s a company policy- so it means they can take orders, money and food from windows bay but for warm meal we have to park car and drive inside. Pathetic
December 2023 by Exploring With Mossy
They get every online order wrong, they don't answer the phone and they are incredibly lazy staff and they never have gravy available.
December 2023 by Stephen Clark
Tables not clean floor full of rubbish the place felt dirty won?t be
December 2023 by Kam
I ordered food and the service by the staff was appalling. No respect to the customer and was very rude.If the staff do not want to serve the public then they are in the wrong job!The Manager had a sullen face too.Its a shame that we had to experience this kind of service. You would think a Manager would have better customer skills but obviously needs training along with the staff.I usually order food from here and never previously experienced this type of behaviour.You all did a good job at representing yourselves!!
December 2023 by Linda Orton
Bought takeaway from this branch but so disappointed! Overall flavour NOT the expected KFC as previously eaten. Chips were cold and had a weird taste. What on earth was the big flat piece of chicken? Pure bone. What have you done KFC with the scrumptious flavour it's totally unenjoyable!
December 2023 by Paul
Just came here 8th December @1530 to collect a 12 boneless feast , as we had an issue with our previous visit ,and I must say kerry who is the manager had everything running like clockwork, and all the staff seemed really organised, kerry personally assisted me and made sure everything was in order, which I felt was professional and friendly service, keep up the great work all ,and we look forward to coming back soon : )
November 2023 by Sister
Kind hearted manager , Cerys , heart of gold . I?m a regular . Sit there 2 hrs every Friday waiting for my son to finish a club . Forgot my money . She made sure I had food because I was going to faint front hunger . Single parent running around all day . She even came back after an hour to see if I wanted warming up with a hot cup of chocolate. She couod see I was freezing sat still 2 hours . I?m going back now to pay her as found my money down side of my seat in the car . What a blessing and asset to KFC team .Vegetarian options: Warm corn delicious
August 2023 by B watts
The young lady KAY at The Weoley Castle Branch was so helpful.Taking time to show me how to order in store,I'd never done it before and , she went out of her way to help me. Helpful and polite.The food was delicious, a positive visit.
August 2023 by Paparatc Vybes
Standard of the chicken has fallen. Mine was a bit drenched in oil. Will not be coming back in future. Second time this has happen, now I have been put of KFC.
August 2023 by Dean Russell
Had a delivery from this poor place the other night, wasted £23 on the most bland tasteless food I?ve experienced, would never order from there again, avoid this place
July 2023 by Rob Halcrow
Portion sizes are so small; not good value for money. Poor customer service and some staff have terrible attitude for front of house. I love KFC but this franchise let's the brand down.
July 2023 by Michael Wright
Some staff good some don't bother with you to bizey talking to each over a d get the order wrong
July 2023 by Sarah Milne
Massive improvement!! Chicken was hot and not greasy.
June 2023 by wayne smiley
I have no idea how this place is still open I have just been there after swearing I wouldn't go again after our last visit there were 4 members of staff behind the counter 1 packing an order and 3 which I can only describe as acting as if they were on a night out they were stood there talking while I stood by the till waiting to be served and on more than one occasion the young girl just looked at me and carried on laughing with her mates,I would not go again under any circumstances disgusting service
