March 2024 by Amy McLelland
I visited Kwik Fit Balsall Heath to get an MOT test on my car, and when I returned to the centre to collect the car (after checking online to see the result, I received no phone call) the man at the desk who gave me my paperwork was extremely unhelpful and rude. I asked him to explain the faults to me and if he could give me a quote or even just book my car in for the repair work. He gave me no explanations or quotes, and said that I would need to go elsewhere.My car failed on three items - an exhaust leak (which I expected), emissions were not able to be tested, and a deteriorated brake hose. He kept repeating that 'we don't do emissions here' to my questions about what work would need to be done, and even when I asked about it being part of the MOT test he just repeated the same line. The only other thing he would say about the emissions was that it was a test 'on the smoke that comes out of the back' which I found incredibly patronising. He said that the exhaust issue and the emissions were not linked, and that repairing the exhaust would not mean the emissions would pass. The most advice he could give me on the exhaust was 'you'll need a new exhaust, probably about 400 quid somewhere'. I asked him repeatedly to clarify what the issues were and to tell me what would need to be done, but he just kept saying the same things and telling me to take my car to a different garage. I am no expert on cars but I have a basic understanding and wished to understand properly, and this man was extremely patronising in his responses and gave me no help.He also was extremely insistent that because my car had failed the MOT test that day, it cancelled out the MOT valid until the week afterwards. When I queried this, he became quite standoffish and told me that he knows about how MOTs work and that the result had been reported to the DVSA which meant my car no longer had an MOT. I even showed him the online MOT checker which showed the failed test but also that it had a valid MOT until the 17th, and he told me that that was wrong and he knew better, reminding me that he works there and knew what he was talking about. I know full well that this is incorrect.The staff here need to be retrained, especially on general customer service and also how valid MOTs work.I can see from their other poor reviews that other complaints are told to submit to the online Kwik Fit comments and feedback form - for whoever reads this, I have already submitted my feedback there but these things should be made public for others to see.
March 2024 by Mandy
Friendly service and knowledgeable people
February 2024 by Tinashe J Chinoda
Great I wa the first one to be served , great on time . very professional
February 2024 by Frank Spannuth
prompt reliable efficient friendly service
January 2024 by Alfred White
Excellent and friendly service
January 2024 by Naazish Husain
The team did not advise me correctly on tyre changing.Instead of advising me about changing all four tyres of same make they changed front tires and rear tyres from 2 different brands which led to AWD problems in my BMW. The BMW approves only star rated tyres and with all four from same make.
December 2023 by Cynthia Bower
The staff are unfailingly helpful and professional. Really nice guy in charge.
December 2023 by Shakeel Mirza
MOT Booked in online for 3 and got seen to quicker. There was some minors and will address soon. Was a bit disappointed when told there was a nail in one of the tyres and didn?t fix for me as told they were too busy. This should have been repaired before I left as I had to get seen to locally myself. Other than that happy
December 2023 by Mohab Mohamed
They guys work there are very nice. I did arrive late to my appointment and they appeared very busy, but accommodated my car quickly even I was very late. Thank you.
December 2023 by Sharon Melita
Seen to quickly and very friendly staff.
December 2023 by guandong lu
Very good service
December 2023 by Mathew K
A lovely team of two guys, fitted my 4 tyres, with no delay and made sure my tyres were aligned and sent me off happy and safe! I also got my wiper changed too.
October 2023 by Nathaniel Turgeman
Awesome and quick service. Noticed a nail i8 my rear driver side tyre so took it over and in less than an hour or was sorted and completely free. Definitely recommend.
October 2023 by Saleha Abbas
Had 2 tyres changed on the weekend, walk in service available. Received good service. Highly recommended ?
October 2023 by dready dre
Kwik Fit on Moseley Road Birmingham a lot better than Bath roll quick fit staff are polite and now how to talk to their customers not like bath row
