January 2024 by John Kaye
Branch was supposed to close at 1pm yet at 12.54pm tried to enter to make a deposit only to be told they were closed despite about ten people still inside and the immediate deposit machine still in operation. Why say the branch closes at 1pm. Do you have to be in before a certain time? Very poor customer service
August 2023 by Shvan Hama
Very bad stuff don?t have respect
July 2023 by Keith Andrews
Friendly staff happy to help me with my questions and sort out my business.
December 2022 by Aisha Anwar
After having to visit the bank 3 times this week for a very tedious but important task, it finally went right. I would like to thank the member of staff Haroon, who showed high level of professionalism, listened attentively and had excellent customer service skills!
December 2022 by Layla Diddle
Lovely caring staff, there have been a few new faces lately but they all seem professional and courteous.
October 2022 by Ahlgren64
Disorganised, impolite staff, unhelpful with disabled elderly. Generally very poor show for Lloyds.
September 2022 by Adam Ahmed
Worst bank ever
June 2022 by Saad Ali
I visit once every week to get change for my shop really good service I would like to mention name of staff abrar chaudhry really good service never seen this kind of customer service any other bank ????
April 2022 by Far Commet
Hanah is verry polite and verry helpfull
March 2022 by Phil Robinson
Would like to compliment Abrar Chowdury for assisting me recently. He provided an excellent level of customer service.
July 2021 by Nawaz Rab
Open good bank.
July 2021 by Marita Purina
The service I received at this Lloyds bank was absolutely disgusting. The issue I have is quite serious and the lady I spoke to regarding my issue didnt seem to be interested to help. She walked around with my passport not telling me she has made a copy of it. I was told to have a seat so I sat there for about 20mins in tears because I just wanted to sort the things out but she couldn't care less. At the end she told me she needs to post the papers somewhere else and when I asked her where do you need to send them and what's going to happen next, I didnt get the answer. She just walked off.
July 2021 by Aakifah Khan
Such an un co operative bank, every single member of staff I spoke to regarding my issue didn?t pay any attention whatsoever, or note what I had said down. Therefore, I was having to repeat myself every time I was calling; as well as being left on hold for a whole hour. Every body save yourself some time and DO NOT BANK WITH LLOYDS.
July 2021 by Angela Taylor
I lost money in a machine and one of the staff helped me she got some out and went behind the machine and got the rest but when I got to the counter she denied that she had helped me I even asked them to check there camera but thay just didn?t care I have been with Lloyds bank for over 45 YEARS and I?m absolutely discussed thay way thay treated me
September 2020 by The Frumious Bandersnatch
I recently used this branch for the first time in years. I found the customer service assistant and the cashiers friendly, knowledgeable (I was there about a problem) and helpful. However, I cannot believe how long it took. I was at the front of the queue, but waited a very long time because both cashiers were occupied with customers who had problems, and one customer was also being very uncooperative. By the time I was dealt with, the queue was out of the doors. I blame management for not monitoring the queue and failing to bring in additional staff, and also for not being aware that a member of staff was struggling with a difficult customer. Thankfully, I am able to do most of my banking online.
