February 2024 by Sarah J
I'm from out of the area but dropped in as I was passing this machine mart, it's a bit dinky compared to my local store but thankfully had what I needed when other shops had failed me. Prices are a little steeper than some online retailers but in an emergency I didn't mind a small mark up. Staff were knowledgeable and friendly, making sure I had purchased the right tool for the job and if I was aware of my local store if I encountered any problems. There is a free customer car park round the back of the shop. Good selection of hand/power tools, PPE, welders and pumps.
September 2023 by liam robertson (vegan left sock)
It's a real shop with real hands on products
August 2023 by Ibby Tv
Brought a Sealey Steam cleaner, I was recommended this product by the staff for my business. After using it for 2 days the machine broke down. (Not Machine Marts fault) they asked for me to return it so they could send it to the manufacturer. Come back repaired worked for an hour and packed in again. They asked for it to be sent back and two weeks later I call back to chase up for my machine. The chap on the phone says it?s not designed for a business which I wasn?t told when I purchased, I asked for a refund and they said head office will decide that. The chap on the phone was rude and very defensive.Do not spend your money here.Rude customer serviceOnce your money has gone to them they don?t care about you.
June 2023 by Matt simpson
Called the Haymills store to ask if they had a welder in stock. Chap offered advice on which would suit my needs and left it at that. Later on he called me back to recommend a more appropriate welder. Picked it up the next day. Excellent service ??
December 2022 by Rennan Rennan
Customer service the old school way, Thanks Robin!
October 2022 by David Rock
Bought an air con unit for an old people's home. They were complaining it was making a racket. I returned it 2 weeks later and was refused a refund. They sent it off for repair and came back as non faulty over 2 MONTHS LATER! Summers over, I've had to buy another unit to replace it and STILL they refuse a refund or credit. Staff were very abrupt and rude. Spoke to customer services and they were the same. Absolutely shocked at incredibly poor customer service. AVOID AT ALL COSTS!!!!
September 2022 by Amir Jawaid
UPDATE:- Walked into this branch today to purchase a side drawer for a tool box. The staff were sat around doing nothing. Didn't get any help instead when I approached a staff member asking for dimensions he tried getting rid of the conversation by giving me an estimate of size with his hands. No attempt to make a sale or even help out. Appalling absolute joke... Machine mart you've doubled up on staff in this store which has made it worse maybe cut down on staff and offer your employees an initiative to sell. ShamblesI have always used machine mart for many years ... i ordered a welder spare online and was sent out an incorrect part . The online sales team apologized and said they would send another ... two weeks later nothing ive just had to order it again lets hope they dont get it wrong again ... hopelessGood parking good selection
June 2022 by Bernadette Dale
I am awaiting a repair to a jump pack and have found staff to be friendly and helpful.
February 2022 by Majid Jawaid
Don't buy there Diesel Heater Unit you have read this review.Staff knowledgeable when reading from the catalogue but don't really know anything. Product is twice as expensive as ebay. Brought two diesel heaters that should last 13.5 hours according to staff in the shop and the catalogue but only last 4.5hours. Was sent for testing so was with out one of them for 10 days. They sent it back and said it does do 13.5 even tough i have run it on multiple occasions after its return and it averages and 4.5- 5 hours. It is bieng used in a Youth Centre by a local charity. Was told the cooling off period is 7 days but at the discretion of the store manager. Better buying off ebay and paying with PayPal that way you get them for half the price and have 30 day cooling off period and 1 Yr proper warranty. Staff speak very abruptly, bordering on rude very unhelpful. Would never use them for anything again.
February 2022 by Nigel Fitz-harris
Got what I wanted, very good service and very polite.
September 2021 by Philip Boden
Robin and the team at Hay Mills, where very professional and helpful.The shop is full of everything you may need, good for those that DIY and even for the Trade.
August 2021 by Israr Okay
To the guy called mo (mohammed) wears glasses on the till. Excellent customer service!Was stressed due to not knowing about the parts and he explained everything clearly to me. Highly recommend this store
August 2021 by Mark Kavanagh
This shop doesn't deserve even a single star! Poor service, rude staff and ignorant towards non mask wearers, I had my exception badge on as I have had since the covid outbreak began, I understood the shops policy, but treating someone differently when they have a perfectly legitimate reason for not wearing a mask is disgraceful. I was at the time also employed by the NHS so being treated this way showed great disrespect and zero customer communication skills. I am a major DIY'er and had intended to spend up to £500 on a table saw, sliding mitre saw and few other pieces however I took my business to toolstation instead because they were more welcoming, also this occurred long after the worst of the virus was over. Over zealous and over the top safety protocols has caused me to never consider this shop again for anything tool related, take your custom elsewhere folks this isn't a customer friendly establishment. Hilariously on that same day, a lady with a child in a pushchair with a mask on was also browsing! I suspect she spent less than ten pounds on a screwdriver! These are the kind of employees that can destroy a great business, I'm surprised you're still trading.
August 2021 by Karim Okay
To the guy called mo (mohammed) wears glasses on the till. Excellent customer service!Was stressed due to not knowing about the parts and he explained everything clearly to me. Highly recommend this store
July 2021 by Di Ablo
Twice I've had the displeasure of dealing with the incompetent and rude staff in this store. Last time I'll be going here.
