January 2024 by C V
Food items in the wrong place with incorrect price. When I queried with the lady on the till , she called for the so called manager "Aidan", well, what a rude, obnoxious individual. I would assume that basic manners when speaking to customers would be a priority, how wrong I was.Will never set foot in this store again.
November 2023 by Yasmin Hussain
I using love coming into marks and spencers and enjoy my shopping experience, however today on our arrival I was most disappointed with one member of staff in particular Alison it doesn't hurt to smile at your customers and make them feel welcomed instead we was greeted with a sour face very disappointing
September 2023 by Grin Tune
Entered store, immediately surrounded by 5 staff , not acceptable behavior , left feeling angry. Customer service not resolved problem. Bad experience
September 2023 by rachel johnson
Excellent quality items that are not too expensive, especially if getting an offer with sparks app.... The layout of the shop is shop friendly and the staff are helpful
July 2023 by Simon Roden (Bigsi)
Nice staff foods great
June 2023 by MSB 0121
Very clean and tidy store. If you compare some prices they are very reasonable, also there are more expensive items. It is well managed. Never any waiting to pay. Always staff available to help. Delicious food and it is small so its a very quivk shop if you know what you want. You get 1 hour free parking. There is a disabled entrance.
June 2023 by Mai Farooq
Harborne branch;Good quality food and flowers. But rude, disinterested staff who don't even look at you or speak to while scanning items.Just my recent experience
May 2023 by Bob Mita F.I L.S.A.
Remarkably well stocked and a good range of gluten free food. Not as expensive as I thought and quality is undeniable.
April 2023 by Sally Bennett
Popped in for a few items and paid via self service check out. The lady that was assisting customers at the self serve tills p was excellent- friendly, attentive and went above and behold to help everyone. Great to see such fantastic customer service - this lady is certainly an asset to M&S
April 2023 by Karen Md
Very nice friendly staff when I have been in there always been able to get what I needed the food selection is very good you always get good friendly service lovely store.Just been in there today and I've always had excellent service but today the girl on the self service tills talk about rude, talking to me as if I'm two years old I know how to work a till it's the fact I'm asking her a question about an item she's telling me to put the item down which made me feel stupid and Im definitely not,the staff in home bargains have got better manners than her,where has all the training gone puts me of going back there,but my god she ever does that again only reason I didn't say anything was because I wasn't feeling great and I'm on a crutch, because of that experience I've removed two star's,it's a shame because I've always had good service in there in the past.
March 2023 by shepy mamman
Friendly staff, delicious snacks
December 2022 by Andrew Foo
Great produce, love the bakery, limited free parking available, can be busy on Saturdays.
December 2022 by Ken Parsons
Staff are excellent Always a welcome friendly service And easy parking
August 2022 by Simon Brettell
Always a great shopping experience. A good range of food and drink, really friendly and helpful staff too
June 2022 by Mrs Rassool
My local M&S Simply Food Store. Absolutely brilliant. Lovely staff. Has everything I need. Highly recommended.
