January 2024 by Dee Aldee
Cafe is so bad lately, I often pop in for a light lunch with friends when shopping but went Thursday an had terrible service. Took 45mins for an order of soup, toasted sandwich an English breakfast to arrive, when it finally did the breakfast was cold, took it back and it was heated to a blistering heat, totally couldn't be eaten so was left, the toast was like a roof slate after the heating, but apart from that there was no apology, and I was left waiting while it was being heated. In addition although there were lots of empty tables everyone had dirty dishes on them so severely understaffed. I spent £31 to eat cold then boiling beyond belief food, very limited choice of soft drinks because the fridges were almost empty.Also the shopping experience wasn't great but I'll put that down to just being a busy shopping day, but all the self service checkouts are so slow and there is only one that accepts cash and that's taking into account till points on both floors, plus you can't get anyone to price check, and lots of sale items had incorrect price tickets on them, all in all not great. I see some staff absolutely rushed off their feet but many doing nothing, managers need to be on the floor especially when it's busy, and clean the cafe, because the prices are too high for such a shoddy service
January 2024 by Liz P.
A big Thank You to the fabulous ladies in the bra fitting department. Visited today and they were brilliant as I was not an easy fit - you know when you have one foot bigger than the other? Well........ Thank you ladies for all your patience and expertise.
December 2023 by The Food and Travel Guru
My favourite Marks and Spencer!It is a Great size store to walk around, fabulous quality clothing for men, women, and children.We always park in the multistorey right next to the doors, 1st floor or basement.From the outdoor open car park, there is a ground floor main door entrance, with the lifts at the front too.I've always bought my footwear and underwear here, with reliable value for money.Something for everyone of all ages, shapes, and sizes. The furniture looks great quality and value too.We always visit the cafe on the top floor, the service varies, but the food and drinks are always as you would expect.Just to the back is the mens where you'll find the toilets too.The main reason I travel quite far to come here is the large food hall with a wide range of lovely food and great offers.
December 2023 by Mobile560610
The speed, (lack of) in having a coffee served in the cafe is laborious, slow and warm on receipt. I returned my coffee stating it was warm. I was told I needed to ask for extra hot coffee rather than just coffee, ( who knew!). I have since, repeatedly, asked for hot coffee and continue to receive a luke warm one that can be gulped down in moments. Staff tell me, the new coffee machine does not serve hot coffee as their old one did. I think I need to find a hotter coffee establishment!
December 2023 by Kookie Salt
Great selection of free from breads. Really tasty and unlike some gluten free breads, tasted like I remember it!
December 2023 by Anita Sanghera
I came into M&S last Thursday (23rd Nov) looking for some ankle boots i had in mind, for my little girl. I was hoping to come in / assuming they'd be there and just buy them. However, they were not there, and i was panicking as i wanted them for my daughters birthday...Then a very kind, friendly, patient lady 'Dawn' came to my rescue - she was so good , she basically made me feel better and relaxed about the whole situation.She was fabulous!She spent so much time with me, looking for more & then she finally ordered the ones for me, i originally liked - i collected them yesterday. Thanks to Dawn - A real asset to you / M&S.Just hope they fit her now lol - Best Wishes AnitaJust wanted to say a HUGE Thank you to her for making the whole situation look a lot easier.
December 2023 by Amy Savage
Lovely shop, very spacious and open which is good because I'm a wheelchair user, the cafe was packed but it was a Monday lunch time so no surprise there. Lovely shop.
November 2023 by Andrew Gordon
It's Marks and Spencer. What more can you say. Top quality everything in a beautifully laid out store.
November 2023 by S K Yau
Display neat and tidy, spacious shopping experience, probably the best m&s outlet I ever seen.
October 2023 by Kelly H
Stopped off for coffee/ cake with a friend. Lots of flies around the cake area, so we didn?t bother. Slow on the tills. Filthy tables, floors needed a sweep and a mop. It will not be our first choice next time!
October 2023 by Andrea Lewis
I visited M&S today and whilst in the cafe, an elderly couple sat at the next table struggled when the gentleman accidentally spilt a hot drink which soaked his wifes top and jeans. My friend and I helped clean the spill and raised attention to a member of staff so that the floor could be mopped. The staff were wonderful in helping the elderly couple, replacing the hot drink, reassuring them not to worry about the spill and supporting the elderly lady with new clothing. It was lovely to see such care and kindness being shown to this couple, I know if they had been my parents or grandparents, I would certainly appreciate the quick response and compassion shown to them. ?
October 2023 by Laura Evans
Lovely branch of M&S. It?s huge so lots of stock to choose from. Always clean and tidy and staff go out of their way to help if you need it. Can?t fault them.
October 2023 by Janice Barnett
Absolutely fed up with the self service! Another trip back to remove a security tag from the dress I purchased yesterday!Less jobs available for youngsters and more inconvenience for the customer.
October 2023 by m c
Nice big store plenty of options. However, security guard in the facemask staring at my wife. Made her feel very uncomfortable.
October 2023 by Shafiqah Salim
Baby change and feed area available in store. Very nice to see as I'm breast feeding my daughter and it was so useful when shopping in store today
