October 2023 by Aimee A (Aims)
After checking out a few of the other stores and being incredibly disappointed with the service? our last option was Moss Bros.We walked in and immediately John Luke stole our hearts.Not only was he incredibly helpful and patient with us? but he is also exceptionally talented!He styled both my fiancé and FIL for our wedding and they both looked amazing.We cannot thank John Luke enough for saving the day! Book in with this man and I can promise you, you will not be disappointed!!! Thank you again so much John Luke- you were our knight in shining armour!
October 2023 by Harryet Bowd
John was AMAZING. After being disappointed with the customer service at a few other shops, John came in and completely blew us away. Nothing was too much trouble and he was so so so helpful. We left there feeling really special because he really took his time to make everything spot on. I would 10000% recommend John to anyone and everyone. THANK YOU !!!!
October 2023 by Gabby Hao
We were lucky enough to encountered John Luke who is the stylist in Moss bros, and he styled my friend perfectly, he is phenomenal with putting the right materials together, he is also excellent at choosing colours! The 2 piece you never thought will go, after he styled it, they just look so perfectly together! Let alone his superpower to grab the right size of everything just in a glance of you! He is a talent!!I work in high end fashion retail for years, we have to dress and style our clients, but I rarely seen anyone as professional, confident and passionate as John! It?s absolutely amazing to see and to be styled by him! He has great eyes, great taste and his touch when dress you just make you feel so special!
October 2023 by Nebras Hassan
The last thing my son would like to do is go shopping , this time he was forced to do it ! I have to admit after the experience we had with John Luke, both my son and I loved every minute of it. John made the experience so enjoyable , he was able to choose the correct size colour and match everything together in less than an hour . John Luke is a kind ,professional, confident and passionate person , I highly recommend him and look forward to buying my husband?s suite . Thank you John Luke see you soon !!
October 2023 by karim kcee
I chose the Moss Bros. store as the final stop of a pretty last-minute search for a tuxedo for an event this weekend. I didn't really know what I was after beyond the word "tuxedo", but I was lucky enough to ask John Luke if he could help me out. John carefully put together a really nice outfit for me ? everything fell into place really smoothly. I was impressed by his attention to detail and the thoroughness of his work. His supportive attitude and evidently sound understanding of style and etiquette was refreshing ? within the space of a little under forty minutes I gained newfound confidence and knowledge, I'm absolutely looking forward to the weekend. I very much appreciate the entire experience and, perhaps most importantly, I'm digging my new tuxedo! Thank you again, John!
September 2023 by Peter William Clarke
A Big Thank You to John Luke for his service today. A true gentleman offering genuine advice on selecting a suit and all accessories to match. He made our day with his honest from the heart approach and knowledge . Anyone needing a suit for a special occasion Moss Bross and John you will not be disappointed.
Thanks again Pete and Carol
September 2023 by Andy Hargreaves
I hadn?t bought a new suit for 25 years and needed one for my niece?s wedding. I thought I?d ?nip into Moss Bros?. I went downstairs and intuitively saw the perfect jacket. I tried it on and John Luke (who just happened to have a free half hour) matched waistcoat, shirt, shoes, tie and handkerchief. Within 10 minutes he had dressed me perfectly for the big day.Without a tape measure he sized me up for the trousers, collar size and a beautiful pair of brogues. We had such a laugh along the way. JL is clearly a master of sartorial eloquence and knows his trade inside out. Thoroughly recommended for the uneducated suit- purchaser!
September 2023 by Haycock way
A great service received from John Luke!Visited on 26th AugustWas looking for suits for a family wedding and was greeted by John, who went above and beyond and gave us a fabulous combination to go with!Don?t get customer service like this, in this day & age but John deserves all the creditThank you for your expertise :)
August 2023 by Jordan Bruno
The best retail experience I've ever had. John Luke went above and beyond assisting me throughout my shopping journey, ensuring that I found exactly what I was looking for.I didn't tell him a single one of my sizes and everything he selected fit me perfectly. John Luke actually has such a genuine passion for helping and made a truly memorable experience.
August 2023 by Rhys Lakin
Great experience in store today, can't recommend John Luke enough, he helped & styled me for my wedding suit.Very knowledgeable, professional & friendly, most importantly he has got me looking ? in my suit.Will be back again.Cheers,Thor ?
August 2023 by Tony Poole
As soon as I walked in the door for our best man suits, John greeted us and told us he would sort us out. He was very efficient, patient and really knew his stuff. Just by looking at my best man he knew exactly what size he was, and he was spot on.Went back again today for the fittings and again, he was so helpful, and always has a smile.If anyone is ever looking to buy a suit, then make an appointment and go and see John, a true asset to the company.
July 2023 by S Ashraf
Brilliant service from John again!!!!! He sorted out my husbands wedding suit a few years ago, and then sorted him out again today for a friends wedding within half an hour. He instantly knows his sizes just by looking at him and he always makes sure to choose the most classy piece. He?s also just a super pleasant guy to speak to. Thank you so much!!!!
July 2023 by Leon Mihelcic
I had an excellent experience at Moss Bross when shopping for my graduation suit, thanks to the incredible John Luke. His charismatic, respectful, and uplifting personality shone through, making my visit both enjoyable and memorable. He accurately gauged my measurements and assembled a fantastic suit with ease and efficiency. His expertise was evident, but what really stood out was the unique personal touch he brought to the service. I highly recommend Moss Bross for their high-quality products and exceptional customer service, especially if you have the chance to be assisted by John Luke. A well-deserved five-star experience!
July 2023 by Sophie Ruston
John Luke saved the day and made my dad feel extra special when he was in desperate need for a suit after being let down by a bespoke tailor. He looked after us so well and I haven?t received customer service like that in a long time! He is clearly so passionate not only of his job, but about helping people too. Additionally, he was so skilled and knowledgeable - we instantly knew we were in the best hands. We are so fortunate to have had the privilege of meeting him.. we will be back soon!
June 2023 by Dr Prasad
I recently had the pleasure of visiting Moss Brothers for buying a suit, and I must say it was an extraordinary experience. From the moment I stepped in, I knew I was in the hands of a true master of the craft.John Luke exuded professionalism and a genuine passion for his work. He took the time to understand my personal style and listened attentively to my preferences, ensuring that my vision was perfectly translated into my new look. His expertise and attention to detail were truly remarkable.I am a spinal surgeon and need to dress smart for work. John was very quick to understand my needs.Not only did John possess exceptional technical skills, but he also had an innate ability to offer valuable advice and recommendations. He provided expert guidance on what would best suit my body and overall personality, resulting in a style that surpassed my expectations.During the styling process, John showcased his creativity and versatility. He effortlessly transformed me into a different smart person. I was amazed by his ability to execute intricate techniques with precision and finesse.I left the outlet feeling like a brand-new person, brimming with confidence and excitement.Being a surgeon for 20 years, I come across many medical staff and patients. It?s the ability to connect easily and have expertise that makes someone stand out. I am not easily impressed, but I should say, John stands well above the rest.I cannot recommend John highly enough, and I eagerly look forward to my next visit.
