March 2024 by Miriam Parveen
Visited nandos in ramadan to open my fast. The store was really busy but we received excellent customer service from one of the staff members mohin. Food was also fresh and tasty.
March 2024 by Wendy Nicholson
Arrived to a deserted restaurant which is normally quite busy. Ordered half chicken chips and corn and hallumi. My aunty ordered butterfly chicken with chips and rainbow coleslaw. I had a bottomless drink and my aunt ordered ginger ale. She placed her order before me. I got my food before her and it was cold. Then told there was no ginger ale. Food sent back and then brought back and told it was fresh but my chicken had just been turned over and the fries placed in a bowl. Sent away again. Then my aunt was told her meal would be 15 mins, remember she ordered before me. I asked for our meals to be brought out together. They returned with my meal 5 mins later it took 42 minutes for my aunt to get her burger which was awfulI had nearly finished my foodvwhen her meal arrived. Best thing was the bottomless drinks. Complained to the manager who gave a lame excuse saying it was quiet and the staff didn't know what to do when tables arrived. Given a free desert and some sweet potato wedges. Rubbish deal.later. Still no meal for my aunt. I had almost finished mine when her butterfly burger arrived 42 minutes after ordering. The meal wasn't hot but by then we were exhausted euth complaining. Chicken was dry and both meals were unpleasant. Best thing was the bottomless drink and even then there was no ice.
March 2024 by Novlet Nicholson
Waited 42 minutes for meal and when it arrived the chips was cold and the salad was very dry. Poorly presented. While the customer service was good the food was disappointing.
March 2024 by Rachel Brown
Says open but it?s closed, waste of a journey,
March 2024 by Hay Tracey
Really good food great
March 2024 by rasoul ghadyani
It has a very dirty space and very rude and rude employees and no management ???
March 2024 by Shahbaz Yousaf
I CAME HERE WITH MY FAMILY ON 2ND MARCH 2024 I WAS NOT IMPRESSED SERVICE WAS VERY POOR STAFF CAME ACROSS AS NOT BOTHERED ATTITUDE THEY FORGOT MY ORANGE SAUCE WITH MY DESSERT LAVA CAKE WAS DELICIOUS THOUGH WONT BE COMING BACK ATMOSPHERE WAS NICE
February 2024 by Jennifer Edwards
The menus, table and cutlery were dirty and grubby, the food was cold the restaurant was cold and the manager I complained to was full of excuses and not prepared to accept all the faillings
February 2024 by Milad Ahmed
I've been here a few times. Each time I've been there is always something not on the menu, this from being chicken with bones, or sometimes chicken thighs. Staff are nice. However, there is some improvement needed regarding service as I had to ask a member of staff 3 times for some butter, as I had a corn on the cob.
February 2024 by Haroon Rafiq
I?ve been coming here for many years but this time around I met a colleague who was extremely helpful and went above and beyond to make sure me and my family was happy with our time at Nando?s. Special shout out to moheen ?
February 2024 by Mustafah Ammir
Darius at star city welcomed me with a smile, got me seated straight away, food was amazing ?, Thank you Darius for the wonderful service, will be be back
February 2024 by Sunny
Great service and
January 2024 by Y4499CSashrafa
Chicken is always good. Nothing to fault there. However when ever I order a delivery sauces have always been provided. So this is the experience i am use too. On this order there were no sauces. I called the restaurant and the lady manager explained they are short in the store. This is accpetble but what was really annoying was when she emphasised they are complimentary. This was dis heartning and there was no apology. She was not at all phased or displayed any care that a customer had recieved food with no sauces. I replied to explain the sauces are one of the most important aspect of a nandos meal its what diatigushes you from other piri chicken restaurants. She continued to reply with the comlimentary explanation and that i should hqve requested in the comments. The app needs updating and if customers want sauce sachets these should be an option to request or purchase not just the bottles. I expected the manager to be a little apologetic but she was not. I am sure this is not how Nandos want there customers spoken too. I have been using this particular Nandos since they opened 15 -20 years ago when star city first opened. Truly disappointed today.
January 2024 by Jane Savill
Awful experience here tonight from start to finish. Only asked the waitress for a glass for some water?must have been too much trouble to cause the eye rolling and evil looks! 4 out of 6 meals arrived incorrect and I think the waitress either ate or dropped half the chips off another as there was a total of about 12!! The new ?peri mac and cheese? looked like it came out of a tesco savers tin?they forgot to tell us when ordering that they?d ran out of the ?peri? part!Half way through eating and a random waiter comes and asks us to leave him a positive review?he hadn?t even been near us until then! Refused to leave us details of how to review unless we promised positive?needs to give us something positive to say then!! This same waiter needs to invest any tips he gets in a belt! Was a full moon when he cleaned the nearby tables! Enough to put anyone off their spicy rice!Oh and be careful of the plates they seem a bit weak and when the waiter breaks one you?ll get the blame!
January 2024 by Aqib Hussain
I have been going to this Nandos very branch for a long time however recently, the service and the quality of the food has deteriorated. In my most recent visit, the food took a very long time to arrive and was cold when served. The staff seemed uninterested to help and did not return to my table post complaining.
