March 2023 by haroon malik
unhelpful and moody member of staff (middle aged male) go home if you dont wanna work there!!
February 2023 by Sheridan Whippey
Could do with a wheelchair ramp and disabled parking but otherwise there's no problem
January 2023 by Crome Deckkk
I came here today the service was quick for a change and only 3 customers in the cashier did say happy new year which was nice first person to say it to me so far well done see NatWest in the new year some time
October 2022 by Paul Paveley
Went at a lunch time to pay in some cash, was in and out so no complaints there.Place is a bit scruffy for a bank to be honest though.
January 2022 by Muma Thomas
A bunch of very annoyed assistants. It?s tiny, NatWest also like to take your money without any explanation.Switch to LloydsBank so much easier!
January 2022 by jade Thomas
A bunch of very annoyed assistants. It?s tiny, NatWest also like to take your money without any explanation.Switch to LloydsBank so much easier!
August 2021 by U
One of the counter staff made my partner feel extremely uncomfortable just for asking for a one-off bank statement. They didn't even provide anything in the end. The only good thing about natwest is the app - for anything else (mortgage etc) that requires their services, avoid like the plague.
August 2021 by Peter Moore
I?m an NatWest account holder of circa 40 years and needed to transfer money between accounts and I felt like I was treated with immense suspicion. As a Parkinsons suffer this was abundantly clear and deeply disturbing. .. I won?t be going back there, ever it?s awful.
September 2020 by kemicalkhan
I was given excellent customer service by a lovely lady called Janet. She we went the extra mile and was very patient in sorting out my banking problems. Janets customer service is an example of how customers should be treated across all banks. Thank you Janet!
September 2020 by M. O
Literally the worst branch i have ever visited!! Waited for 20 MINS!! With 1 cashier at the desk she was extremely arrogant to the point where she made herself look like a total fool. Do not visit this branch!!
September 2019 by musictomyears 09875
In a few years time won't be any bank's left anything will be done online I gotta this branch is the laziest the the lines are long and waiting ages because they got 2 people serving customers
August 2019 by June Fisher
This bank tries its very best. The queues are long but thats down to the fault of many customers not being able to use their online apps to simply check balances, transfer money, pay bills and cash out bits of money???? use a cah point!! , all very simple task, but no they take up the time of the bank staff who could help with other more difficult task that can't be done via app. The staff always try to educate customers on the simple things of using their app but the customer who say they have the app, bluntly say they would rather come into bank WHY!!!!. I have witnessed customers be very rude to staff for no reason other than they couldnt be bothered to use the tools they have themselves and complain how long the queue is. The reasons they are there frustrates me , im there to do business banking , cant do it any other way, i would if i could. Customers need to learn how to use online banking , its not hard!! Dont take it out on the staff!!
May 2019 by A G
I honestly cannot believe how shocking the staff is at this branch. From manager to advisors they are extremely rude aggressive and unhelpful. It took me 2months and 5 visits to the branch to request a pin number for my card, I've actually given up and only use my natwest account for online banking now.
May 2019 by Gum Ball
This bank along with others has it's usual long queues, and sometimes lack of staff but I overlooked all this bcz I had a problem depositing money using the machine, and my money never showed up online. I popped into the bank and spoke to a lovely lady called Katy ( hope that's the right spelling lol ) she promised to phone on Monday and have it resolved and true to her word, she did that. I also had a phone call from a lady called Malisha from Natwest, who also was superb in her customer service, and was kind enough to waive my over draft interest, and as a good will credited me £25. So I've had a problem, but the response was amazing. Would recommend this bank to my friends. Thank you Katy, and Malisha from Natwest complaints team.
May 2019 by Ali Anjum
Branch opening time on Tuesday is 9AM but opened 20min late. I was late to my work due to this. Not happy
