June 2022 by olayori sodeinde
Went in with issues with my telephone banking and they weny above and beyond to help , they were patient when i was clearly frustrated jasmine especially was awesome beautiful and helpful and everything in between
June 2022 by Its Sumiayah
Soon as you walk into this bank a team member will approach You. I find this annoying to be honest. You can?t just walk in and queue you need to scan a QR code and fill out a a small form online before you?re given your position in the queue on your phone . It?s really annoying and long to be using my phone to get a space in the queue when I just want a statement. Going this bank is A 20 minute wait minimum. Last time I was here updating my phone number the system crashed. And I waited 30 mins. Find this bank to be trying to move into the future with technology but hasn?t reach that point.confused as to why there?s not a machine for statements to print.
March 2022 by Scott Caddick
Turned up at 9.35 as branch opens at 9.30. Watched the whole branch having an open floor meeting through the glass doors but they refused to open up. They just looked at me almost smugly.\\nTook zero effort to open up on time, zero to acknowledge a customer and showed complete disdain for myself and another guy waiting outside. Finally left after 9.40. Still not open
January 2022 by Laureta Cerjani
This bank branch is one of Natwest's worst branches. The staff and above all the manager (SANI) of this is totally a person without education and without a point of communication with the client. Personally I have a bad experience with this branch no further than yesterday, it was impossible to withdraw my money when I needed it and being within all the rules I had informed the day before, the cashier and then the manager on treated very badly. the manager an ignorant and uneducated I think and uneducated or trained to behave towards the good client who did not receive us in the office but in the corridors and in the lobby of the bank where he was full of clients and with unprecedented arrogance. Normal that lowered myself and the reputation of the bank because it did nothing to me, I finished work in another country and decided not to be with the clients of this bank. I have a piece of advice for the central offices of this bank to control the branch because with such staff and management they risk losing other clients like me. Open your eyes people that there are ordinary and through these posts that seem to you personally are above us while being paid by us.
January 2022 by Rachelle
Very poor service in this branch. So much staff on but only 2 people on the cashiers to ACTUALLY help out. Dont go to this branch unless you want to be waiting in line for 40 minutes to even be served. Staff are clueless and all look depressed.
July 2021 by Danyul
Edit. So somehow they got worse. They've lost a deposit, how I don't know as we have evidence of deposit. And today found out I've been bare faced lied to by the management, they lied that only one cashier can open per desk at a time, but today two to one desk. I do not like liars.\\n\\nWorst service I've ever received from anyone ever. Every visit you'll wait about half an hour and just watch the security guard oggle anything with a pulse occasionally talking down to you.\\nChange banks, it will be quicker than just waiting in their qué and less degrading, today I'm soaked through as even with torrential rain you aren't permitted to enter the building.
August 2019 by Sophie Hegarty
CLOSED ON SUNDAYS DESPITE THIS SAYING ITS OPEN. Always pushy staff trying to sell you loans. Terrible branch
June 2019 by Kashif Khan
Popped into the natwest bank grand central and the Asian woman the manager as she claims she was very very rude her name was binny or some funny Indian name... did not know how to speak to me as I was a customer of 14 years with them. Then decided to call security on me
June 2019 by Sophie Walker
Not fully open till 6. After 5pm the counter is shut for any cash in / out. Only cash machines available
March 2019 by Yvonne Higgs
Very pushy staff trying to sell you products (loans) that you don't want.Didnt seen to understand the meaning of the word no.Have been a customer of Natwest for over 40 years but have made a mental note never to use this particular branch again All i wanted to do was pay a bill and not to be badgered by woman on the desk!
September 2018 by Reece James Beresford
Staff are very helpful and polite.
August 2018 by Leon Xtra
Terrible experience!! Wasnâ??t allowed to send my own money even though Iv been banking with NatWest for over 10 years ! Had my card and my pin and could answer any security question but still made me go home and get my id for some unknown reason , I miss the Frederick st branch ð??©ð??¢
May 2018 by Simon-Peter Edwards
Drove 30 miles to use services on a Saturday because they closed at 18:00. But told at 17:05 their services were closed
February 2018 by Jin Liu
the worst bank in UK. the stuffs are racists, they leave me waiting for about 30 mins, and the other can pass. keep say sorry to me, but never fix my problem. I dropped my account and switch to another bank!!!!!!
February 2018 by Gontier V.
I wanted to open a bank account for students while I'm studying here. One of the receptionist who helped me told me to get a letter from my university, but some days after that, when I finally got it, they told me that they couldn't open the account because my stay was for less than 6 months. So I lost an entire week because they couldn't tell me all the requirements the first time I came. The letter is addressed to the specific bank you're going to, so if I want to go to another bank the letter I have will be useless and I'll have to trow away more of my time requesting another one, all of this because the first day I came they were not able to tell me everything I would need or if there were any specific conditions, which would have been the logical thing to do.
