December 2022 by Matthew Grocott
Trying to close an account and they?ve dragged it out for weeks. Appalling customer service
September 2022 by Stan
Nat West Northfield seems to open and shut when I feels like it. I would advise using another bank.
August 2022 by shiv brijmohun
There was a problem with an online purchase .I had a polite and helpful manager called STE helped me with a refund claim , thanks ?? ?? .Better than online help !
February 2022 by SAFINAT-UL- NAJAT
The problem there is no less than 1 star...They even do not deserve a star. I tried to open a business account with them and this employee (Aranvier Bhatti ) is away from professional as he started asking stupid questions: do you sell drinks in your shop: IT IS ONLINE BOOK SHOP. What does that to do with Online Bookshop business account application. Really he made me look down with disrespect to the bank. A bank hiring such unexperienced people must be desperate
December 2021 by Caleb Howard
Absolutely terrible. Never open. Most days it has a note just saying closed. Six of us just stood in the rain waiting for opening at 9:30 and it inexplicably never did. Do NOT bank here.
October 2021 by sandie green
This bank is never open. Always a complete waste of a journey. Your better off phoning the main number. It always looks as if it's shut down.
October 2021 by zeb jarrett
I went to put money in my account and its closed that's the third time iv been in the last 2 weeks its unacceptable and it ain't even 12 o'clock can someone let me no what's going on!!!
October 2021 by Takondwa Chirambo
The website says it opens 0930 but the bank looks like its not in use. Misleading information
September 2021 by Matthew Fern
I?ve been 3 times now on a Saturday in the last few months and it?s unexpectedly closed. Not good enough when the next closest branch is 45 minutes away and there?s no prior notice.
August 2021 by Susan Wilkins
Went to bank wed to put cheque in notice on door open Monday 16th August came home rang customer service and they said according to there system they are open what the hell is going on
July 2021 by A ?Alex Smith? S
Been there on several occasions, following the website opening times and it was closed.Been there before 2pm (i.e 1.30pm) to find a sign saying ?we will be closing at 2pm today? and the place is locked shut.Been there and found a sign saying ?we are closed today due to unforeseen circumstances?.My local corner shop provides a more reliable service than this. Never know a natwest branch like it. It?s like a family business where they just decide to not bother turning up for work or close early to go to the pub.
July 2021 by Dave Godfrey
Can you get yourselves organized took my disabled sister to get some cash from your northfield branch only to find a notice covering open time saying that the bank was only open from ten till two it was only one forty CLOSED even the cash machine was taped upPlease change your web site so we aren?t wasting our time
August 2019 by Safina mia
Poor customers service given by staff. A man named Les Taylor dealt with my query at the desk. He Refused to release my funds because his staff were all on break. Natwest needs to staff they local banks appropriately.
