February 2024 by Susan mullinger
Shop clean and tidy plenty of stock
February 2024 by Aaush Mohan
I wish I can give this rating 0 stars. Extremely rude staff. I came here on the Friday 8th February for the first time to grab a pack or crisps. As I put my crisps on the till counter the lady on the till did not even greet me after I did, instead just scans the item straight away and holds out her hand without telling me the price. I paid for my crisps at the same time she has no smile on her face. At the end I told her if the store takes Co Op membership since they are both own by the Co Op and have their brands in the store. She told me in an aggressive way that she doesn?t know and pointed to the manager asking me to tell him. I returned a few minutes later to grab 2 Lost Mary vapes, the same lady on the till pointed to the cabinet that holds all the vapes. I asked her that I want to buy 2 Lost Mary Pink Lemonade and I thought she was going to open the cabinet herself, instead she hands me the key in others words wants me to do her job instead and their was no queue. I opened the cabinet and grab my 2 Lost Mary vapes, at the end I was struggling locking up the cabinet. The manager who was sitting on a chair near the cabinet aggressively told me to leave it and they will sort it out in a rude way. I purchase my vapes with the same lady on the till with the same rude customer service. I return to the store on Thursday 15th February to purchase cheap cigarettes or cheap cigarillos. I asked the same lady from before what?s the cheapest cigarettes and cheapest cigarillos. For the cigarillos she told me it was just exactly £6 I handed her £10 and got my change and as I was outside the store I was expecting to get £4 change back instead I saw £3.50. I returned back in the store and was in the queue about to tell the same lady she gave me to wrong change then the manager came and I told him about her giving me to wrong change. She overheard it and was lying in front of his manager telling me it was £6.50 when she clearly said to me it was £6. I got my refund and was about to purchase Chesterfield Red but then interrupted me and accused me of filming her. I showed her my phone that I was clearly not filming then she told her manager and instead of taking both sides he sides her and starts shouting out me when I was trying to tell him that I was not filming her. I left the store and never shopping there again. Never in my life I have witnessed bad customer service with rude staff. Don?t waste money here when staff like these people want to earn money by being rude to their own customers I?m sure it?s not in their contract to show bad customer service. I myself work as a store assistant and I never show this kind of bad customer service compare to this rude staff.
January 2024 by Shane Nose
I use this store regularly and it has a great variety of stock, bread, milk and sugar, same price as a supermarket. It's a shame as the staff are rude and unhelpful and never speak don't tell you the price just hold out their hand.
December 2023 by Queen D
This is one of the BEST convince stores you could ever go to, it has everything you'd need, want and more. Their selection of wines and spirits is phenomenal. They have the best selection of miniature spirits I've ever seen, I use them to top my large celebration cakes. The staff are lovely and the owner is soo hands on, friendly and personable ??
September 2023 by Zakia Sultana
Extremely rude lady at the till. Will not be going there again! Went to use the Evri service and the lady at the till was so rude and had no sense of customer service. Certainly would not recommend to anyone! Everybody should use other shops. stuck up woman!
May 2023 by Ula Sami
The old man there is really horrible and rude.
March 2023 by Owen Burgess
Disgusting service, I am local to area so this was a good store to drinks/snacks on the way to work due to the fact that they have no card limit. Woman behind counter was RUDE and condescending! Looked me up and down with discussed and refused service.
March 2023 by Jibril Ali
Overpriced rude staff
October 2022 by Fallen Angel
Everything u need but can be expensive
February 2022 by Prasad A.P
Poor quality service from staffUnfriendly and rude.Seems they don't want customers!
October 2021 by Twinkle Sharma
Mr. Jet just hiring the staff but don't give them wages . suggest to students don't do work in his shop most annoying person i have ever seen ...... i think this is his way to get rich by not giving money to the their workers
April 2021 by Julia Sharpe
A good sized local store with a good stock and polite, helpful staff
April 2021 by Faisal Jamil
My local 'Hermes' delivery spot. Huge shop, great selection - quite expensive though so treat as an convenience store!
April 2021 by Hannah Giles
Best selection of beers in Kings Heath and Moseley. Wonderful friendly shop.
April 2021 by James Foley
Good range of products at a fair price and friendly helpful staff
