January 2024 by Besher Alhalabi
I've been at this gym for over four months, and I've noticed a couple of key aspects that need improvement. Firstly, the gym equipments are notably outdated and poorly maintained ? a prime concern for any fitness facility. An example of this is the triceps machine, which has been broken for several months with no apparent effort for repair or maintenance.Secondly, regarding the pool and sauna facilities, while the overall temperature is acceptable, the sauna consistently operates at a low temperature, rendering it ineffective. Additionally, the steam room lacks proper maintenance; users are required to manually add water to generate steam, which is inconvenient and reflects a lack of attention to facility upkeep.Note: the machines in the pictures below have been broken for ages now( still a few more).
January 2024 by Brendan Farrelly
Shocking experience . Joined this gym a few months ago , since joining may parent died in Ireland in which I had to return . I emailed letting a staff member called Lucy no in which she made it impossible for me to cancel my contract . Very inhuman of this company?s standards shame on you
November 2023 by Rosa Amin
Very happy with the staff and with the activities of the gym, lots of different choices of classes for everyone. I am enjoying attending the gym and I attend at least four times a week.
November 2023 by Thomas Kelly
When I first joined Nuffield, as a junior, it was good, there was sensible rules and a good community, not the best gym but it did exactly what I needed, until they out these restrictions into place. The new rules is no junior can use any machines or weights, unless the machines are in the cardio room, the issue is those machines are very limited and I can?t exercise properly, the staff are very strict on this and make sure that all junior members can?t go into the weight room. I would respect these decisions if they provided juniors the ability to still exercise properly, but all were able to effectively do is work legs. The staff take things far to personally and tent to talk about people to their clients, like how we overheard a pt talking about my friend to her client, despite us being juniors we feel it?s reasonable to ask that if we?re paying to be able to exercise, we should be able to. I am seriously considering changing gym as Nuffield has become insufferable with its new rules and ridiculously immature staff. I feel they should instead of basing access to the weight room off age, they could approach it how they do the pool, test capability to use the equipment, and allow access to the people who they know they can trust to use it appropriately.
November 2023 by Graknar_Gaming 2177
I?m am seriously unhappy about the treatment I have received from the staff at Nuffield health Great Park. One member of staff in particular has been extremely rude and unprofessional. This is Denise Smith. On multiple occasions she has approached me and told me to leave the weight room. As a junior, fairly enough, I left and I was impolitely told to only use the landing and cardio room. I understood and went on my way using equipment on the landing. Then she approached me again( almost as if searching for me ) and told me to get off the landing and I wasn?t allowed to use this equipment despite her previous statement. I went to continue my workout and I was once again approached and was rudely remarked again as if I?m not a paying customer. She started making up new rules I hadn?t even been told and berated me to leave. She has on multiple occasions over several months been unprofessional and seems to target me specifically. Henceforth i am seriously considering leaving this gym and joining a contesting gym. Also I really think this PT should be looked into. Kind regards from your fellow patron,Louis debuse
September 2023 by Smithers Jones
Been a member of this place on and off, since it was Greens. It was once a really nice place. Sadly everything about it has gone down hill. The decor is tired and dirty, the cardio machines are old and clunky, what used to be a decent bar is now a café which is hardly ever open, the opening hours have been reduced, two of the three Jacuzzis are permanently out of order, the pool is hired out for swimming lessons so reduced availability to members, I could go on. The prices are significantly higher and I'm sure they've broken they're own terms and conditions.A premium price membership for very mediocre facilities.Nuffield seem to have pretty low standards!
August 2023 by seven deuce
This review has nothing to do with the staff as everyone I?ve met has been kind and easy to talk to . The problem is the price for what you get . The gym is outdated , the steam room never works . They have one jacuzzi out of 3 and it?s the cold one . Honestly these guys want like 80 pound a month . Save yourself the money and go to a regular gym for 20/25 pound as that?s all this place is now . I?d rather have a better gym than a pool . That?s just me though
July 2023 by Aneta Stanton
My daughter attends swimming classes with Kristen. WOW! What a teacher! I came across many swimming teachers but honestly no one can beat her. My daughter had a really low confidence in the water and it only took a few months for Kristen to change her to a completely different child in the water. Her lessons are so organised, engaging and fun! My daughter absolutely loves her swimming classes and I love to see her making great progress! Very highly recommended!
July 2023 by L W
My husband, our son and myself joined in April. Unless things change, we already know we won?t be renewing our memberships next year when our contracts run out. It has the potential to be a fantastic gym, but it?s just lacking in too many areas.The positives: The staff are exceptionally helpful and very approachable. Love the sauna and steam room (although I do wish the steam room wasn?t as noisy as it is). The whole place is pretty clean (although some areas could do with a makeover). The women?s changing rooms and showers are satisfactory.The negatives: The jacuzzi?s are now permanently closed. The pool is now often cold. Gym equipment is regularly out of order. The classes are repetitive. The cafe has closed. The opening hours aren?t as competitive as other local gyms. The spray tan facilities have been broken for months and apparently the manager is refusing for it to be repaired/replaced.I don?t mind paying what we do if I felt we were getting value for money. However, I feel that we?re now just not getting anything more than what we?d get for £25.00 at Northfield gym and pool. I think they really do need to give this place a bit of a makeover and give it something more than other local gyms in order to keep their clients. I?ve spoken to quite a few fellow Nuffield Rubery gym members when there, and they all seem to be saying the same thing - great potential, used to be good, but going downhill now.
July 2023 by Ali
Great overall gym. Staff are welcoming and knowledgable, great pool facilities, extensive range of classes on offer and the gym has been given some much needed investment! One happy member!!
July 2023 by Anthony green
Was really good but they have closed 2 of the Jacuzzis down and turned the heating right down on the other one. Seriously considering ending my membership down and going elsewhere as its more expensive than most and it's now not worth the premium.
June 2023 by Warren Tullett
Really bad service and bad value for money. This was once a decent gym and health club, however in recent years the facilities and services provided have gone downhill. Membership prices have increased but several facilities have been removed and others are not in good working order. Opening hours have reduced, facilities members were told would be reopened have been permanently closed. The club sends silly customer satisfaction surveys to our email but it doesn't matter how you respond the decisions have been made and they really don't care about the members. Younger members are clearly treated differently to elderly and it seems main priority is keep their freelance PTs and class holders happy. Once you've joined up here and had your few days free if you joined at the right time, they don't value you as a member at all.
May 2023 by STEPHEN FENTON
Always a pleasure to come here gym is good pool is awesome size spa is nice sauna and steam room are wicked
April 2023 by Hunter Wade
The staff are helpful and friendly but are being let down by a poor facility. It's generally unloved and in desperate need of updating. The membership fees went up this year only for them to close the spas. When you think they're commanding £69+ a month for a standard membership it's really not worth it! It's a shame really as it has the potential to be a good gym!
March 2023 by Alexandra Etheridge
Went here with a Hussle pass to take my little one swimming for the day. Reception was lovely and the pool is a decent temp for little ones. Baby kids swim was 10am-12. We arrived and had the pool to ourselves the whole time. Haven?t given it 5 stars as I think the changing rooms could do with a bit of an update. Locker keys are on a grubby thick elastic band. Other than these things it?s a nice place to visit with plenty of parking.
