December 2023 by SA K
I called the store and gave my feedback about the cat littler wood pallets 30 ltr. Because I have purchased 6 sacks of 30ltr and was terrible. Therefore requested to swipe with other same price and on same offer made by petsathome. The agent at the store advised to bring all 6 including the opened as well.I moved 6 30ltr sacks from the back of the house from the garage to the front in my car (I am a patient of disk bulge) and drove to the Sheldon Store. But the situation was entirely change at the unprofessional counter, manager refused to take the opened bag but said they can change 5. When I brought 5 Petsathome cat litters at the counter, manager along with the staff started to ask to pay £4.85 as a balance. Well I asked manager lady it was a simple Swipe with the similar and same price item so why you are asking me to pay?. Manager said you have 2 options either pay 4.85 or return for a full refund without refunding £4 voucher. I was terribly disappointed from the attitude and the effort they put me through and wasted my time and money and swear backache. I requested manager to call customer service or head office to get advice, but I was straight refused.I was lucky to have my money back on sacrificing £4 voucher and £1 on the offer and backache. And left with no cat litter for my cats.My family was waiting in the car because we had a plan to have dinner out but they ruined our time.When I spoken with the customer service, lady Louise I think were very disappointed by the treatment of the store manager not been able to simple Swipe with the similar product.This is 2nd time I have to go through the terrible situation from this branch being a VIP customer. It was a clear impression that the staff wasn't enough familiar with the epos system, processes and lacked customer service training.Being a VIP member was treated badly and the staff just wanted to get rid off me because their closing time was approaching.
December 2023 by Sara Elliott
Staff helpful and friendly, click and collect really convenient, shopping trip with the dog was a great success, plenty of parking available
November 2023 by Jaya Datta
I went to the shop today to get a pair of goldfish but one of the staff (I should have checked her name) was so rude and she didn?t want to give me the fish even though I had the proper specs of my aquarium.i don?t understand, any person can say they have a big tank but in reality they might have smaller ones , i jus had a horrible experience today . But one star is for the amazing range of pet products they have. I believe she didn?t like my face., so was hesitant to sell her dear fishes to me ;) (jus kidding )
November 2023 by Ruman Miah
Thank you Gordon for the exceptional service with a smile. Very helpful and welcoming.
November 2023 by Dimple Rehal
Lovely clean store, friendly staff, always have what I need, alot of variety of things, would recommend
November 2023 by Laksmi E. Gonzalez A.
Always a pleasure to visit this place, we have gone there for treats for our two beagles and the staff is fantastic and helpful.This time we went to get items for our new pet, a rabbit and the staff, (young Lad , R.) were incredibly helpful, kind and went out of their way to meet our needs. I definitely recommend it.
October 2023 by Robski. P
If I could give 10 stars I would ?? this store is absolutely brilliant but even better than the products the staff are amazing, always very happy and ready to help, they offer you help all the time if you get lost looking for anything, they know alot about animals so any questions are answered ? the guy had a notebook with all nutritional information on all the foods they sell and look on your app for discounts, they really go above and beyond at this store and after visiting a fair few this sheldon branch outshine them all.
October 2023 by Emily Deloubes
My partner and I went into the store this evening to purchase lots of stuff for our new kitten. Gordon was extremely helpful with products that would be good for our new kitten. He was extremely friendly and attentive. We really appreciated all his advice and assistance. Thanks Gordon!
October 2023 by Bena Babey
Brilliant staff, advice and support (much better service than stechford because of one individual lady) this store is a great example of amazing customer care, from the gentleman that served us to the lady who help us pick our pet 10 out of 10 thanks again for all your help
October 2023 by Sandra Twaddell
Always helpful. Staff willing to go the extra mile to help you choose the correct item/ size / food etc.
October 2023 by Nik Gardner
Standard helpful staff clean what you expect from big chains
October 2023 by Debbie Saunders
Staff are always very helpful and knowledgeable.
September 2023 by Danny Hodgetts
Went in today what amazing customer service I received new dog owner and went in to get all the stuff I needed. Was a little lost with all the options there was. I took ruffles in with me and the first person standing there to welcome me at the door was charlotte she first introduced her self to my little boy (dog) and gave him lots of fuss and cuddles and a sneaky treat. I said I am a new dog owner and need to be kitted out with everything and I mean everything so she took me round and really and truly looked after me got me all the toys he needed and showed me the one that would be suitable for him and what would not till he is older shower me all the right treats for him and all the correct food as well. She helped me choose the right harness and lead and all the right stuff for W.A.L.K.I.E.S even a travel bottle for drinks when he is out. They even put his little blue dog tag on. ( he think his cool with his bling) when I got to the till to pay Gordon was really friendly and so polite he even suggested some other little things and gave some great advise about turkey which is great for dogs as it help with endorphins. Also gave me some great recipes for some cold treats. They both went so above and beyond for me and ruffles today. Ruffles felt like a Very Important Pup (vip)(get it). Well so recommend thisStore and if Gordon and charlotte are there you are in for some great service and advice. PETS AT HOME. These to members of staff need rewarding.Finally paws from rufflesWoof woof woof woof woof. Yum yum . Woof. Woof woof woof treats.woof woof woof cuddles.woof woof woof woofPaw ruffle lick lick lick
September 2023 by David Edge
Easy parking and friendly staff,dogoves to go look at the fish area for some reason ?
August 2023 by Bec T
Very helpful staff. I forgot my VIP card and instead of just taking my postcode the lady showed me how to download the app so I don't have to remember my card or vouchers again! Thank you!
