March 2024 by Will
I?ve had better, I?ve had worse. I?m a big fan of any Pizza Hut and when I saw how convenient the one in the Bullring was I was pretty excited. Server was a king young man who was very happy to answer any of our questions and the food came out in decent time. My pizza was a little overcooked but it still went down a treat, but my only concern was that the place needed a lick of paint. It didn?t seem run down or anything whatsoever but it was just a little scruffy in some places towards the ceiling and the front of the restaurant does not look as good as the massive space at the back. The massive space was not in use which didn?t confuse me at all because I assume it was overflow but it just seemed off to me that they put a lot of investment into that area of the restaurant and not the main, more used front part. Decent little experience though, would come back again.
March 2024 by Kelly Haughey
When we first entered the place we where disappointed to see there was alot of steps. So wasn't very accommodating for children especially when we had a pushchair. The restaurant was bloody freezing door wide open at top of the stairs and air con was on high which made the children's lips blue its winter and it was also snowing.Meal was lovely shame it went cold so quick because of how cold the place was. Would of been nice to be offered our sides/ starters before the pizza came out alby the time we got to the pizza it was freezing. Also missed being able to get the hot sauce that used to be offeredVegetarian options: When looking g through the menu I could see alot of vegetarian optionsWheelchair accessibility: Doesn't have any
March 2024 by Sam Fyfe
Went here yesterday afternoon before catching my train home from New Street. Waitress was very good, helped me connect to WIFI and how to use app to order. And as promised food arrived quickly and I had plenty of time to catch my
February 2024 by Claire Harrison
Delicious pizza and sides, but so
February 2024 by simran Kaur
I went to this place today. Well the menu was bit complicated and the process to order was bit hard may be fir me as I visited there first time but the worker over there kayal so nice she never mind as we asked her so many times the questions she made us comfortable.Really nice and the manger girl was nice sammy.Recommended.
February 2024 by Chanze-Leslee Coleman
It was peacefully quiet and I enjoyed the lack of people in at the time. The service was quick and I didn?t have to wait too long.
February 2024 by rj Patel
Amazing food. Very responsible staff. Excellent
February 2024 by HARJINDER SINGH DHESI
Quick table seating, ordering system was good and staff were polite, so overall a great fun experience.Vegetarian options: A good choice of Vegetarian options.
January 2024 by Louise Jones
Nice and quiet location, even at busy times. Staff very friendly and attentive. Food was excellent, with plenty of vegan options. Vegan cheesecake was outstanding. You have to order by app, but it wasn?t difficult. My only gripe was because we were sitting at the back, we were near the back door so could smell cigarettes from outside, which was unpleasant, as well as being in a draught.Vegetarian options: Cheesecake very good. Vegan nuggets would have been nicer if they?d been cooked longer as they were a bit underdone. Vegan pizza excellent.
December 2023 by Skanda gn
Very poor customer service, they tell us to connect to wifi and order and they don't take orders at the table and their wifi is damn slow it takes 5mins to connect and load. Also even if there are a lot of empty tables they ask us to wait. simply waste.
December 2023 by Nicola Stonier
Warm welcome. Very good communication when questions were asked. Will visit again.
December 2023 by Mark Miller
The worst dine in experience I've ever had!This has got to be one of the worst restaurants I've ever visited and dined in at. When we arrived we walked down the stairs to be left standing for 5 minutes at the entry for someone to approach us who looked miserable and ushered us to a table. This should have been the red flag to leave but we were keen to have a Pizza Hut since it's been awhile. As regular delivery customers we wanted to try the sit in, I wish we hadn't. The server wasn't very friendly and there was not enough staff in the restaurant to attend to all the customers at the time we visited. We ordered over £70 worth of food which was fine when it arrived. We had to ask for the drinks glasses after the mains arrived before the glasses. When we reached dessert and having dirty plates on our table for 20+ mins we asked two separate servers if we could please have the ordered desserts (We ordered via the QR code as requested). A further 30 minutes passed and nothing arrived after asking once more. We walked out which nobody noticed and didn't receive the desserts ordered. A dire experience with staff who didn't care less in a restaurant that felt like a graveyard.
December 2023 by Laura Jane
I went for a pizza buffet..You have to use your phone to order online now.. which is a little bit of a pain because it's in the basement so connecting via mobile data was very slow and frustrating- then trying to connect to their "free WiFi" was also just as painful.After an age eventually managed to pay and eat.The pizzas were delicious as was the tomato pasta - and the salad bar very fresh..Waited forever for a glass of water.It was pretty busy though.Staff every friendly probably could have done with more on the floor.Food was lovely though.
November 2023 by Mark M
This has got to be one of the worst restaurants I've ever visited and dined in at. When we arrived we walked down the stairs to be left standing for 5 minutes at the entry for someone to approach us who looked miserable and ushered us to a table. This should have been the red flag to leave but we were keen to have a Pizza Hut since it's been awhile. As regular delivery customers we wanted to try the sit in, I wish we hadn't. The server wasn't very friendly and there was not enough staff in the restaurant to attend to all the customers at the time we visited. We ordered over £70 worth of food which was fine when it arrived. We had to ask for the drinks glasses after the mains arrived before the glasses. When we reached dessert and having dirty plates on our table for 20+ mins we asked two separate servers if we could please have the ordered desserts (We ordered via the QR code as requested). A further 30 minutes passed and nothing arrived after asking once more. We walked out which nobody noticed and didn't receive the desserts ordered. A dire experience with staff who didn't care less in a restaurant that felt like a graveyard.
November 2023 by Wayne 7
Very polite and attentive service and the pizza was fresh and tasty.
