March 2024 by Holly Perry
went to star city pizza hut 10/10 staff were
March 2024 by Tom Rosenblatt
We went for my daughter?s birthday on Friday 8th March. The greeting was great but the service was very slow. By the time our food arrived we was over our hunger and took it all away with us including deserts. Paying a premium is ok when the service is great and evening isn?t ruined by other diners and poor service. The experience has made us consider never coming back to any Pizza Hut
March 2024 by Amina-Sahra
No more needs to be said.
March 2024 by Stacey Mohammed
Came here last week Friday evening and was very impressed by the service. Sabrina the manager was extremely helpful and catered for all our needs. We will never forget your kindness. Thank you so much !
March 2024 by kudos premier
Variety of salad and pizza
February 2024 by Rosie Byron
We went to Pizza Hut for lunch. As soon as we walked through the door, staff were there to serve and assist. There was no pressure to dine and we were given the choice of meal options before deciding to stay. My daughter loved the salad bar and ice cream factory. This was her first visit to Pizza Hut and she made the most of it!! Pizza was warm and fresh; salad bar was topped up when needed and the ice cream was probably the best part for my little one. All of the staff were helpful and delivered a GREAT service. We took a while to eat but there was no pressure for us to leave even though they were busy. Thank you very much and a special mention to the young man for his fantastic and courteous service. So sorry I did not ask your name.Kid-friendliness: KIDS BUFFET - Great for kids as they get to choose exactly what they want to eat!
February 2024 by Alan Zaj?c
Everything is fine, but the pizza dough can be improved.
February 2024 by Bianka Watson
Apart from the greeter at the beginning, everything else about this experience was disappointing.The pizza was undercooked, the wings were barely edible. The nicest thing about the meal was the fries and the Pepsi.
January 2024 by Zareena Ray
Really gone downhill! Pizza was horrid, hard and tasteless! The fries were not cooked properly, my son waited 20 mins for them. Had to get up ourselves and ask for them several times. The staff are rude and miserable. Would not be coming here again!
January 2024 by Monique McKen
I took my 14yr old son and his friends bowling at Star City and booked a table at pizza hut. I booked online previously (the booking process was easy, even for a dinosaur like me) and I was seated promptly.Our server for the day (Driss) was AMAZING!! He was polite, attentive and professional. I left the boys to eat on their own whilst I sat at the bar. Driss checked if I was okay and if there was anything he could do for me and then continued serving. As I observed him I noted that he worked hard and was either tending to a customer or cleaning. A customer came in to order a ?take away? and Driss was knowledgeable, gave great advice and answered all the questions posted. He was also extremely patient as she made her mind up.To Pizza Hut management, Driss is an asset to your franchise. I often leave negative reviews when things aren?t righ, but also give praise where praise is due.This is the second time I have visited this branch of Pizza Hut (the other time was in July 2023 for my other son?s 16th birthday) and both times have been an outstanding experience.
January 2024 by MysteryMummy
I took my 14yr old son and his friends bowling at Star City and booked a table at pizza hut. I booked online previously (the booking process was easy, even for a dinosaur like me) and was seated promptly. Our server for the day (Driss) was AMAZING!! He was polite, attentive and professional. I left the boys to eat on their own whilst I sat at the bar. Driss checked if I was okay and if there was anything he could do for me and then continued serving. As I observed him I noted that he worked hard and was either tending to a customer or cleaning. A customer came in to order for ?take away? and Driss was knowledgeable, gave great advice and answered all the questions posted. He was also extremely patient as she made her mind up. To Pizza Hut management, Driss is an asset to your franchise. I often leave negative reviews when things aren?t right but also give praise where praise is due. This is the second time I have visited this branch of Pizza Hut (the other time was in July 2023 for my other son?s 16th birthday) and both times have been an outstanding experience.
January 2024 by Mo Sajad
I recently had the pleasure of enjoying a family dinner at Pizza Hut, and the overall experience left us with smiles on our faces. The service was top-notch, and one individual who truly stood out was Ben.From the moment we entered the restaurant, Ben's warm and friendly demeanour made us feel welcome. He promptly guided us to our table with a genuine smile, setting a positive tone for the evening. Throughout our dining experience, Ben consistently demonstrated excellent customer service, attentiveness, and a genuine eagerness to ensure our satisfaction.The menu offered a delightful variety of pizzas, pasta, and appetizers, catering to every family member's taste. Our orders arrived promptly, and the presentation was impressive. The quality of the food surpassed our expectations, with fresh ingredients and delicious flavours that delighted our palates.The ambience of the restaurant was inviting, creating a comfortable space for our family to enjoy a pleasant meal together. The cleanliness and well-maintained surroundings added to the overall positive atmosphere.It's the exceptional service, with Ben's commendable efforts, that truly made our visit memorable. His dedication to ensuring a positive customer experience did not go unnoticed, and we appreciate his contribution to making our family dinner special.In conclusion, our visit to Pizza Hut was a delightful experience, marked by excellent service, delicious food, and a welcoming atmosphere. A special thanks to Ben for going above and beyond to make our family outing truly enjoyable. We look forward to returning for another delicious meal soon.
December 2023 by Gareth Stringer
Food was okay (salad bar excellent as ever!) - but no table service any more which always seems a shame.
December 2023 by Roberto Huggs
I went to Birmingham for a day out, but the traffic was heavy, and I didn't want to spend ages in a traffic jam, I knew Star City was nearby. Parking is free, and there are no congestion payments.There are a few choices for food, but Pizza Hut has a gluten-free menu.The waiter showed my party to a table with comfy seats. You can order via a QA code, but that was a little confusing. The waiter was happy to take an order the old way.I have to say I've been to a few Pizza Huts, but the waiter was the most helpful I've ever met.The food is excellent service fantastic.Dietary restrictions: Gluten freeParking: Parking is free
December 2023 by Lee Garghan
I have been a regular customer at this particular restaurant for around 7 years. The staff are incredibly friendly and attentive. The buffet provides great value for money and although I have been to many pizza hut restaurants this one is by far the best!!! Thanks to all the staff here for looking after us for all these years. Lee (beef & jalapeño guy)
