November 2023 by LittleFluffy Lilli
I am very mad at the service provided by this post office. My package came from germany so my partner, who this package was for, had to pay a customs fee. We've been waiting for weeks after and without any notice but by checking the package code found out that according to the delivery person the parcel couldn't be delivered even tho my partner was home the whole day and no concierge saw a delivery driver all day. The weekend after my partner went to the post office to receive terrible customer service, was told the package wasn't anywhere even tho everything said it's at the post office, after kindly asking one of the ladies checked the back for not even 2 minutes as if she wasn't looking and told my partner off and didn't want to help any further. Outside he met a delivery driver who was able to tell him that the package was apparently still in the truck of the original delivery guy, so he received a call to please deliver it the next day. The same scenario as before has happened. We called a week after hoping another delivery driver would just get it. After explaining the situation we were told to get a call back after they'd ring the depot and waited an hour. We called again and were rudely told that the depot can't be ringed (which is a crazy thing to tell the same customer) and were told a note was left behind. Another week passed by and no package, online tracking showed that the package hadn't been touched once. We call again and a nice guy tried his best to help us out, especially since he himself was confused as to why this package just couldn't get delivered. He left the office a note and told us it should be delivered within the next few days. Two days after we once again check ONLINE and see that, ONCE AGAIN, the package couldn't be delivered when we were, ONCE AGAIN, home all day!!!!!!! And to top it off it also says that the package is going BACK to germany??? I have never received such horrendous customer service from so many parties, only one person was nice enough to get the train moving and yet this is the result for absolutely no reason. Unbelievable
November 2023 by Will Gaming
I faced considerable issues with this post office. Despite paying customs fees, my package went missing, and when I visited the post office, they insisted it wasn't there. Despite my repeated complaints, the staff's negligence led to my package being sent back to Germany. The service was frustratingly incompetent, and it left me extremely dissatisfied.
November 2023 by Jayson Wynters
I had a nightmare with posting a package to Germany which then got returned to Birmingham. Ras served me and was extremely helpful and I was able to repost my package with no hassle. It makes all the difference when the staff members are helpful and aim to serve members of the public as best as they can. Thank you Ras for turning a potential stressful situation into a pleasant transaction.
November 2023 by Zack Kahn
Ruth was outstanding. Very professional and patient as I waiting for a renewal of my provisional license. I think people like her are gold to this service!
October 2023 by Trong-Nghia Duong
Got there near the end of the closing hour on a very busy Sunday to return my Amazon item, Ruth and Ras, the two staff there, were very helpful, patient and professional. The queue was long and it was the end of Saturday?s working shift, but they were still friendly and didn?t make me feel rushed at all. 5 stars
October 2023 by Matthew Vaughan
I really can't praise the staff here enough!I came to renew a passport and having a medical condition it made having my photograph very difficult and obviously made me a little self conscious.Although Nadiene, working on the passport section was incredibly busy , she really went out of her way to support me , with the support of Suresh, a manager .I really can't thank you both enough , you both went above and beyond and the Post Office are truly lucky to have you as Staff .Thank you both again.
September 2023 by Clémence Prosen
I gave the employee expired notes and NI notes. She counted them and told me there were £60 and when I was questioning it, she said: no £65. She counted them again and said £90. I counted them myself but at this point, I was doubting the honesty of your employee. I counted it and there were £90? but I was now doubting if any notes were missing?
August 2023 by M. R
Absolutely horrendous customer service.And by reading other reviews of this branch, it seems to be a recurring theme, maybe even with the same perpetrators.My wife went to return an item today and the Asian woman at the counter, around 30 years old, was absolutely rude.When my wife politely asked, "Wouldn't the old label of the parcel need to be covered?"The Asian woman snarkily replied, "This is my job. I do this every day! I know what I'm doing!"It's clear the staff at this branch do not priorise good customer service.Such rude behaviour.Was it because my wife was dressed in foreign clothes?Staff at this post office, learn respect.
August 2023 by Andy
Very helpful and polite staff. Didn't have to wait very long till my number got called out.
June 2023 by M. Henrique
IF YOU ARE A TOURIST, I RECOMMEND NOT GOING TO THIS PLACE, much less going to ATTENDANTS RUTCH AND SARASH, I went to that post office to do a transfer test on my account in the morning with the attendant Ras she was very helpful and did her job perfectly without any problems ! As the transfer worked I went back in the afternoon to make another one but I had the bad experience that the RAS attendant was not there and I was very poorly attended by this gentleman and this woman called rutch in which they refused to make my transfer because I do not speak English very well, he made my transfer difficult due to the prejudice that I don't speak English perfectly! even though I said that I had made the same transfer earlier, and showing the receipt, he did everything to make it difficult, questioning me about things that are not in his interest, as I am a person who has traveled to several countries, I am already used to encountering this type of grumpy person with no patience to do the bare minimum of HIS WORK! where in the world is he getting paid for this!
June 2023 by Bob Shingler
Bit of a wait for some stamps until one of the staff pointed out the new self service machines, brilliant! Select on screen and it just prints them out.
May 2023 by Paul Tooze (No Journey Too Small)
I?ve got nothing but good things to say and compliments to the staff.I know it was a quieter day but even so, the lady helping this idiot male was patient and attentive. Very professional.The shop was easy to find on Google and obvious at street level.They seem to have everything organised and sufficient staff.Well done team!
May 2023 by Ho Shan Shan
Rude staff, worst service I have ever meet,The female staff groaning when she find she input wrong destination of my postal which I write very clear on the envelop .
April 2023 by Mohamed Irshad Chathery
I recently had the pleasure of visiting the Post Office on Pinfold Street in Birmingham and I must say, I was thoroughly impressed. The level of customer service was exceptional from start to finish. The staff were polite, friendly, and incredibly helpful with all my queries.
April 2023 by Paul Ingram
Nice and quiet on a Thursday before Easter very friendly hopefully staff informative professional