September 2023 by contact DsiredStuff
The opening times say that on Saturday they close 17h00, but 15h00 they were already closed. Now it's Monday, trying to call them, the phone rang, someone picked up, disconnected again and the phone gives a busy call since (horn is taken off the hook). What kind of random service is this?!!!!
September 2023 by Susanne Norman
I went to Edgbaston Post Office to buy some Euros. Handed over my driving license as ID which unknown to me had expired 2 weeks ago. I was going away the following day so didn't have time to go back with my passport so the ladies tried everything they could to sort it out for me and by one way and another I came away with the euros I wanted and I can't thank them enough. They were so lovely, patient and helpful and I was so very grateful for their excellent service. Thank you Edgbaston Post Office!!
September 2023 by Dominic Gucci
Really friendly staff. I needed photos taken to renew my passport and my forms checking and Heena & Raz were very helpful and provided a great customer service.
August 2023 by Hamza Abbasi
I went last week to collect my BRP and she told me we haven't received it try again next week. I called them this week and the lady was so rude on the phone. She would not let me speak and kept talking over me. What a terrible introduction to the UK having to deal with such incompetent and patronizing people. She kept insisting not to come this week , we don't have it without even checking. Extremely disappointing.
August 2023 by Anthony O'Reilly
Excellent customer service ? from Raz who took us through what could have been a bad experience and turned it into an positive one. She was kind and caring and talked us through everything we needed to do to arrange car tax and renew my driving licence.Thank you Raz for turning a potential nightmare into a positive visit, we will be back. Also thank you for treating a wheelchair bound person as a normal human being and going the extra mile to help me out.Many thanksAnthony & Bengi O'Reilly25/9/23
August 2023 by Fredric Cruz
Negligent, unprofessional, impolite and rude customer service associates. Even though my BRP had arrived 10 days ago, I was declined thrice even without checking. Thanks for the email confirmation from the home office they finally took the effort to check and handover my BRP.
July 2023 by phadel cumberbatch
This is not my local post office I just knew there was 1 here, so used it and I?m so glad I did .. these ladies are professional and helpful they must be trained by the post office gods themselves . My main concern was about my untaxed car which was taken away and what to do next , the help and knowledge was like if asked Siri for the answers just flowed . then I started asking multiple questions about other things I think the main young lady that helped me was hena/hana but as it wasn?t busy at the time every1 helped me ? if there was awards to be handed out for customer service I?d find a way to give them a real asset to this branch
July 2023 by Box Juice
Hena always goes above and beyond with a big smile on her face everytime I go in! I always go in for deposits and MoneyGram and all the girls are very efficient and help me with anything I need!
July 2023 by Nazia Bashir
Great service. This is my local post office and I use it frequently with a huge number of letters and parcels for my business. Service is fast and efficient. Staff always meet you with a smile. Never had any issues. Would definitely reccomend.
July 2023 by abiodunfred
Immediately I got to the P.O, saw these amazing, nice ladies at the counter I knew I was in safe hands.The story is I left my shoe @ Kent, London over a sweet pounded yam and efo riro because I hadn't eaten a good one in a while.... ? every #Nigerian living in UK can relate with what am saying. .. lol.So in less than 2 mins upon arriving I got my package(shoes). Am fascinated by the quality of servuce from these ladies. I mean, they were courteous, warm and professional. They deserve a raise. Thanks you ladies I owe yall a gifts ?
July 2023 by saheed
very helpful and friendly folks..quite fast and interactive.
June 2023 by oohlalaliezl1
Went to collect a package, took longer than necessary because after checking my ID, the ladies sat there and carried on chatting. There was a small queue forming and it was like they didn?t care. One of the women wasn?t even serving, just sat there. No semblance of customer service whatsoever. I hate going here but it?s the closest post office to me.
June 2023 by Nathan Logan
Very slow queues here as the staff love a chat, or their mates come and use the counter a lot. Just overall weird vibe post office. Super dingy and dated looking too. But hey - the package got shipped soo...
May 2023 by Ronelda Uises
We went to collect our BRP's. The short asian lady was very rude. She had a condescending attitude, she needs to do a personal development plan course.
April 2023 by Dr. AB Govindaraj, FRCS
Quick and smooth collection of documents. Excellent services.
