January 2024 by Aaron S.
Pret A Manger at Birmingham New Street Station is in a great location, it's bang in the middle of the station. It's open and airy, so is in an ideal location to grab a coffee or light bite to eat before/after a train journey or to take on the train with you. The opening hours are very good, they are open until at least 10:30 pm which is ideal if you have a late train, or just prefer a coffee in the evening, like myself. I visited later on in the day, and despite being well past the lunch rush, there was still a great selection of food including sandwiches, soups and salads, the latter two were among the gluten-free options. There is a small seating area but it does regularly seem to be full. Despite being a similar setup to a large mall kiosk, they have made their cafe area look nice enough and feel like a regular standalone Pret. The staff were friendly enough and the service was fast. 4* - While it isn't my first choice for coffee at New Street, the opening hours are great for those out and about in the evening and the selection of food remains good even later in the day, which is usually uncommon with Pret.
December 2023 by Rees Wild
I absolutely love Pret a Manger! The variety of their menu is amazing and always leaves me spoiled for choice. The food is fresh, delicious, and made with high-quality ingredients. I appreciate that they have vegan and vegetarian options, which is great for someone like me who has dietary preferences. The staff is also incredibly friendly and efficient, making the whole experience even more enjoyable. The atmosphere in their stores is always inviting and comfortable. Pret a Manger never fails to provide a wonderful dining experience, and I highly recommend it to anyone looking for a great meal.
November 2023 by Karen M J
Busy, under stocked and generally a bit dirty. I know it must be difficult as the station is always busy, but this place is doing itself no favours. Tills are understaffed - ridiculous when customers want to grab, pay and run - and no-one seems to clear and clean.
October 2023 by Suevi Ce
Let me explain - I am writing my experience in this shop around a year ago, where I received an extremely rude service from an Eastern Asian girl with glasses that I will never forget. It was an early morning; I wanted to get a black Americano (to take away) on my way to work. I noticed this lady with glasses was very moody the moment I walked in, however; I thought let's just don't judge and be cool about it. So I was careful and polite to her while I ordered. Only to find out that she turned around, threw an icy-cold espresso that's been sitting on side for god-knows how long, and put a lid on my cup, gave it a heavy tap on the table and pushed it towards my direction, and said "there you go!"I was stunned by what just happened; there was another lady (probably her colleague, or her manager?) walked by, and I was so tempted to show her what happened and was it even allowed that a staff treated a customer that way. But I was running out of time and there were people queuing behind me, didn't really want to delay everybody.That coffee was horrendous, I threw it in a bin later.I am leaving this review as I also saw some similar comments about the same staff. And same as them, I never went back there since that time because of the service we received.
October 2023 by R M
Delicious breakfast, especially freshly made hot pastries. They have so many nice options for breakfast and lunch, but portions are small and pricey.
September 2023 by Chris L
Food and service was as expected. The 1 star is for the state of the bathroom. Dirty, smelly and in dire need of a clean and refurb.
July 2023 by Marisgreenyoga McCann
Lovely place very nice staff, clean toilets that you need a code for. Would recommend
June 2023 by John Wilson
Lovely staff. Always welcoming and cheerful. Have visited the city twice in recent months and this place has been a real oasis. Thankyou everyone for being so nice. Made all the difference.
June 2023 by Eleanor R
The Breakfast Smoothie is not good, it just tastes of yogurt and cinnamon
June 2023 by Gaurav Kataria
This one is a good! Not too crowded, plenty of seating and a lot of open space :)
June 2023 by Snow
This one is a good! Not too crowded, plenty of seating and a lot of open space :)
May 2023 by M KX
please lower the volume in the store it's too loud, thank you
April 2023 by Mo S
Some mornings, I pop in to this branch and get my mocha. It is freshly made and the service is swift. I'd like to say a big thank you to all the staff here because they are really kind and just brighten my day up with their positive attitude and smiles ?
February 2023 by Gale B
it was really humid upstairs which made it a bit uncomfortable, but the staff and the food were great :)
December 2022 by ankaret Harmer
The food is delicious! I had the hummus & salad. I'd only make one suggestion however. They need a lift, I found it difficult to struggle up the stairs with a plate of food, a drink, & my umbrella. I have mobility problems. Also a wheelchair user would not have been able to get up at all. Thanx!
