January 2024 by Uche Okenwa
Decent atmosphere, relaxed customer service
December 2023 by Esmee Esho
Our experiences with customer service at River Island have been inconsistent. While some staff have been nice and helpful in the past, our latest visit was uncomfortable. My partner encountered two very miserable faces when trying on clothes in the dressing room, creating an unwelcoming atmosphere. Consistency in service quality would greatly improve the overall shopping experience.
December 2023 by Avinash K
They treated unworn T-shirt as worn and they rejected to accept return the next day after purchase and their front desk is absolutely rude. Really bad !!
December 2023 by Colum LaVelle
Went went into buy a couple of pairs of jeans, two staff chatting away to each other with little or no awareness of the need to be of service, I left and bought elsewhere. Disappointed. ??
September 2023 by Catherina Iulica M.
My favourite shop with fantastic clothes and shoes,a little high prices but big choice and good quality.Nice area in city centre.Near shop you can find toilets and down in the shopping centre you can find parking.More offers- more clients ??
August 2023 by ANDREA WELTER
Wait time too long especially on menswear. One staffmember tried to enforce me having an email receipt by turning his keyboard around for me to type my email highlighting that email receipt is better for the planet. I am well aware of this however a customer has a choice to have a paper receipt if they want.
July 2023 by Sam Fagan
Thought I was in Primark, the size of the queue, except Primark queues move quicker.Kids tills closed, direct everyone to one horrendous queue. Awful.
July 2023 by James Murphy
What poor service .. First time shopping in a store for years and this is the service. No thanks I will stick to online shopping.So I go in to get a suit. Can't get the trousers in my size so I just buy a jacket anyway.I go to till for the server to walk off and then 3 of them are just stood there talking by some rails. I go over and then he walks in the opposite direction ... I walk after him shouting are you going to serve me and he says someone else will be over in a bit and walks off..Fair enough I walk over to the till and someone else comes over.I ask the guy if I can buy a suit bag.. he says no I haven't brought a suit. I say yes because you don't have my size in trousers.He refuses to sell me a suit bag. I pay and he refuses to give me a paper receipt . Only way I can have a receipt is via email. I refuse to give my email so he won't give me a receipt! So I can not return the item.. what poor poor service
June 2023 by Rajesh Bhambri
Nice variety of Tee-shirts for family. Good choices for female purses.
June 2023 by Michael Gaskin
Some nice clothes, just nothing catching my eye enough to purchase, on this occasion ?
May 2023 by Simone Ralph
Love the bags the clothes I've not got yet but I'm looking at now
April 2023 by Richard Clarke
Great place, with a great selection of clothes,plenty of space to walk around and good fitting room space.
March 2023 by Youwhat San
All the asian staff were very nice.
March 2023 by Jen Isaac
Fantastic. Great sale and fantastic clothes. Will shop again.
March 2023 by Nicole Richards
Love this store and the staff are lovely. However, the security guard that was working on 12/2/23 was rude. He was following my daughters and mother around the shop like they were going to steal. This has never happen before. Normally we are greeted and bid farewell from whoever is on the door. I know that times are hard and he might think he is doing a great job. But he is not. This type of service makes me not want to return to spend my money and as a mother want to protect my children. This needs to stop. I thought it was just me until my mother challenged him and ensured nothing was going to bleep on the way out. Today was very disappointing. I then went to two other shops and it was a totally different experience. Fantastic service.
