December 2023 by Aaron Jones
40 minute wait to pay cash into my daughter's account so she could pay for car. Manager refused saying my 17 year old daughter had to pay in herself. Like any responsible parent would risk daughter carrying £6k through the City Centre.A joke as I then went to post office and can pay in £2k a day over three days using her card without her present.Makes a mockery of their rules and system.Would be ashamed to call myself a manager of branch as you can't make decisions or manage at Santander.
December 2023 by Jo B.S
Carine was so extremely helpful and polite, helping me today and giving me great information and insights. Extremely helpful staff member needs to be considered for a higher position!!
October 2023 by Sofia Wavey
Oh i wish i could give 0 stars! This customer service is diabolical, I felt disgusted with this customer service whilst they were having a bloody chit chat with their workers. Worst branch ever barclays is so much better! DO NOT GO SANTANDER??
October 2023 by michelle spencer
Absolutely disgraceful opening/closing hours. Open too late and close far too early no where near the standard operational business hours.
August 2023 by young harvey
I did have a bit of a wait to be served, but I never expect a trip to the bank to be quick, so this didn't bother me in the slightest.Once it was my turn to be served I received Excellent customer service with Jules, she was both polite and efficient; and made todays process very straightforward.
May 2023 by Miayahs Face
Staff are friendly very long wait time waited over 20 mins one person behind customer service desk . Very long wait time. Especially at 10:00 in the morning
April 2023 by RANDEEP SINGH
Visited today. Waiting 50 mins for a person to see me regarding my account in the seating area. Was told it would be 15 mins. Had to get up and join the queue eventually fed up of waiting. Could have done that 50 mins ago.Not enough staff to support customers on a Saturday. Bank is only open 9:30 -12:30. The only branch in the city. It?s common sense to have more staff on a weekend to handle rush hour Saturday. Unacceptable.
April 2023 by Longman Jaay
Every other bank shuts later than these in a weekend. One I finish work I can't get into the bank to deposit money....Poor opening hours
February 2023 by Michal Grajnert
No good bank
December 2022 by jack h
Very good service and excellent customer service and very helpful if you need help
November 2022 by Barbara H
Great service on weds 26oct from Gurveen who helped us with ISA transfers. Such a lovely helpful, friendly person, she is an asset to the branch.
November 2022 by George West
Came in for assistance with calling the fraud phone line as I have a hearing impairment, Yas was very helpful and even made a note on my profile about my hearing impairment for future reference.
August 2022 by Vincent Evans
Santander staff are very friendly and offer a professional service. There is easy access for those with a disability. There is a tram system Taxies, and local buses that stop near by for those who find it difficult to travel. There are cash points inside and out side. I believe you can make an appointment in advance if you are a busy individual, just other option to make life easier.
August 2022 by Rich Adams
Absolute shambles. Perhaps if they hadn't closed all the city centre branches it wouldn't be as bad. 3 out of 5 ATMs wouldn't accept cash deposit, the other 2 didn't work accepting cash. Ended up waiting in a queue of 10+ people with ONE cashier. Waited half an hour, gave up and went to another bank. People waiting to see personal agents were also walking out having waited so long. You're going to be loosing a lot of customers. I've banked with Santander over 15 years, I'm going to think twice about coming to a branch again
August 2022 by MIKE ARA
I been to this branch last week.. I met yassine who made me feel i was in a police custody!!!! He did ask me where the money is from which it was there originally i used it and returned he took it to back room count it there he came back to say it was correct no surprise the Bank was empty no hello no good bye worst experience i will move my money soonAvoid this Bank!!!
