January 2024 by Jason Johnson
This toy store is an absolute rip off & I hope my fellow shoppers are aware of this scam & maybe boycott. I purchased a electric scooter for my daughter for Xmas for the price of £179.99 upon opening the box to assemble it I was immediately faced with problems , firstly it wouldn't charge the battery to full max , secondly it wouldn't move when the lever was pressed so took it back instore on castle vale hoping for refund only to be told the scooter has been tried and tested & it works now apparently , so I was refused a refund & they have the scooter so I'm out of pocket with my daughter upset about her Xmas gift. The duty manager on that day who refused me a refund was very arrogant & somewhat pleased when denying me a refund. Shameless , abnoxous & disgusting thieves. Please be aware of these scammers at smyths people & avoid making the same mistake I did. Take care all the decent people & have a great new year ?
December 2023 by debbie mcginnell
Visited my local castle vale on 13th Dec , spoke to manager in relation to a toy that was expected in store between 16-22nd Dec to ask if l could pre-order the item l was seeking, was told that l couldn't just keep checking website for updates when l got home l received an e-mail from manufacturer of toy saying item would be in all UK Smyths stores on 14th Dec, phone Castle Vale store this morning at 9.02 am for update on stock was told again item will be instore from 16th also bearing in mind that l had the Smyths app open checking constantly for updates, when suddenly message appears SOLD OUT stock now due March 24, my friend phoned me to say she managed to get one from Castle Vale this morning she visited store on a whim not expecting them to have any stock l was shocked to say the least as there was NO update on website that the item was actually in stock today 14th, l am disgusted to say the least.There are going to be so many unhappy customers on Saturday 16th when they visit stores expecting them to have some stock.I even signed up for in stock notification e-mail !!!!.Come on, Smyths, get your act together
December 2023 by Lucy Hearne
Della who works at Smyth store in Castle vale is amazing. She helped me pick a present for my daughter who is 5 months. She made sure it was safe and the correct age limit and made a real genuine effort with my daughter and gave us her time to help us decide the best gift. She is truly a treasure to that store and it was lovely to meet her. You rarely find a person that will genuinely help you the way she did and care. Defo vist again if della is there.
December 2023 by Amina Baig
This is horrible staff there. A man Name is Muhammad he don't know how to talk with women. We bought a joie pram. Pram hurt my baby head because this pram don't have support to save dangerous incident from sides there we attach rain cove. These sides are make with mattle. So bad experience on this shop. When we are giving them husbands pounds business then you see their politeness and when you issue they became shameless and rude.
December 2023 by FAB
Stay clear of Smyths toys. Castle Vale Birmingham in particular is an Awful store. They have poor attitude to child safety and never do a refund. I will never buy anything from them. Stay well clear !
December 2023 by Carl Quincey
Went in there today to buy ps5 with money got told my money wasn't good enough.Real cash and they don't want it what a joke
October 2023 by Zen Brum
worst smyths store. customer service does not exist here
September 2023 by O L
Employees dressed in black watched your child as if they were monitoring criminals. The tone and attitude are both very hostile.
August 2023 by Jack Ahir
Extremely bad behaviour staff was on counter Name - SUMITUsing bad word to the customer.. lazy person in the company.. we never back to this store again ..
August 2023 by Ann-Marie Davenport
Large range of stock and really tidy, but not that easy to navigate when your looking for a specific item. Only saw one member of staff, behind the till, whilst I was there. Member of staff was polite and engaging. Would shop instore again.
August 2023 by S
I went into smyths today and I wanted to exchange my daughter ride on for a bigger one and they tried to tell me they couldn?t because the wheels are dirty tell me how I was going to test it without her sitting on it and they pull oh it?s in show I?m sorry my daughter has autism and refuses and get social awkward around people in shops
August 2023 by KYAW SOE Win
Horrible Customer service. Rude Manager.Never buy again
July 2023 by Silviu Paunache
Horrible customer service I?ve wanted to return a kids pool with a hole on it.They tested saying is nothing wrong with it and not accept to return it and they also lost my receipt.
June 2023 by Kim Daniels
I went into the castle vale store today and asked Chris to help me find the last remaining air hog laser car. It was showing one left but we couldn't find it. Chris searched high and low until I gave up. 5 minutes after id given up, he appeared with it. Give the guy a pay rise! He knew it was there somewhere and kept on looking even after I'd given up. You don't find that level of customer service often. It's not the first time this guy has helped me either. Very friendly and approachable. Thank you Chris! ??
January 2023 by Sumon Ahmed
Excellent service from the day my daughter was born. Also today went to buy a car seat as I thought my daughter was growing out of her newborn 1. 1stly the young gentleman asian helped me and said I still have plenty of time b4 I purchase one, 2ndly explained to me everytin which even google wouldn know. Also said in future he will put it on and show me when I need to buy a new 1. Thank u bangla bhaisab
