December 2023 by susan storer
Was severed by Sarah and she looked after me very good. Excellent service.
December 2023 by Jo Phillipson James
I went into Specsavers?s northfield as I had lost my reading glasses , Claire was so helpful she new just what I needed and help me choose my glasses, she even rushed them through as I needed them for work, can?t say how thankful I am, so professional and friendly, thank you
December 2023 by Joan Taylor
I have had nothing but excellent service from this branch. I am always greeted at the door with a smile, and my needs are attended to straight away. I always feel like a valued customer.
December 2023 by Mr Gurpreet Chaggar
Poor - highly unprofessional service. Extremely poor communication between staff and within the day to day running of the shop.Concerns escalated to the store manager and general optical council - delay in treatment plan and patient anxiety increased.
December 2023 by D
Northfield is very well organised and treats customers with respect. I was treated exceptionally well. Longbridge would do well to take time to see how well customers are managed here and attempt to put it in practice.
October 2023 by Teresa Loke
This branch is much better than its competitors, I wouldn't go anywhere else. Staff are always polite, friendly and professional especially Claire and Yaz. Thank you again for resolving my eye issue. A great team!!
October 2023 by Tom. Kay. Speirs
Fantastic help and care from the eye test right through to collecting glasses a few days later. All staff are friendly especially Yasmin, she really leads by example.
October 2023 by D M
Sent here by NHS 111 for an emergency NHS appointment for a suspected eye ulcer waited 45 minutes only to be told that there will be a £25 charge as it's "probably" a contacts lense issue.. will be following this up officially.
October 2023 by Lisa Blakeman
Another excellent visit to Specsavers Northfield. Claire looked after me and ensured I had glasses to suit me and a pair of sunglasses too. Thanks, I will be back ?
October 2023 by Sharron
I popped in for some advice on my contact lenses and the lovely young lady helped me so much with some excellent advice on dry eyes and I would like to say a big thankyou to Claire for all your help your a credit to the company five star treatment
October 2023 by Angela
Popped into Northfield specsavers, glasses had broken, staff were so helpful, helped me out, such great service highly recommend this store, Claire yaz nicole Melissa went above and behond, I have booked in for an eye test for a couple of weeks when I'm due
October 2023 by Danny
Terribly rude staff. Disgusting service and extremely unhygienic for an opticians. Embarrassment to the Specsavers franchise
September 2023 by Lenora Wilkes
First Class ServiceYazz is a credit to the company along with her staff. Nothing is too much trouble and she takes the time to help choose my glasses with me to ensure I?m happy, never rushing me and always giving me her opinion on what best suits me. I have been going there for years and have never had any issues.
September 2023 by Chris Jackson
Excellent customer service with tremendous attention to detail, would highly recommend to anyone looking for new glasses. Thanks so much to the manager, Yasmin, who went above and beyond to help my wife.
September 2023 by Linda Leipacher
We collected my husband's glasses today they were great have been a few times to this branch they have always been great but just need to mention the lady that helped us whose name was either Yazz or Jazz you are a credit to Specsavers your customer service is second to none thank you
