February 2024 by Claire ?Eclaire?
Went to pick up a click and collect order nobody on the till walked around for 5 min trying 2 find somebody then a young asian girl came over you could tell she wasnt intrested that i was waiting or in serving me i dont blame her i used to work in retail i know how it is nobody wants to be there, i went out my way to be nice to her then she was nice back when she realised i wasnt gona have a moan at her (what would of been the point it would go in one ear and out the other) but there needs to be more staff on the shop floor only reason i done click and collect is because im not home to receive the parcel otherwise i would of ordered to my house its the same delivery price regardless.
February 2024 by Ashley Smith
Never answer the phone
December 2023 by Bhatti
I visited Perry bar sports direct dated 17th December 2023and customer service was very poor . Even I raised a complaint with a lady so called she is acting manager because manger was not available in store. She responded our staff is not trained and taking time to help to required information. I asked the floor staff to help us to find the same brand trousers and she showed us shorts. Floor staff was continuous busy over the phone and busy with girls staff. Named Hamza continuously showing interest in girls' staff and If u asked for help then said he is busy see the CCTV all the time he was free and do nothing. I request to management to see seriously what's going on in absence of responsible management . Needs to hire professional staff instead of child staff. I spend 270 pounds in store and received poor service. Staff was not helpful. Shame to sports direct management!
December 2023 by Rachel Anne
Disgusting customer service, cashier was very rude. Hardly spoke a word when serving, slamming clothes on the desk. Then when she actually spoke was asked to run around the store to get codes from different items which is actually her job. Overall a terrible service and won?t be returning.
December 2023 by Janet Hookway
Staff couldn't be bothered to help, they were standing talking, one was chewing gum. I asked for some help and the girl made me feel a nuisance with the look she gave me. I left the shop and went to JD sports. There, an assistant came to me and was very friendly and very helpful.I was pleased and purchased items from this store.Big mistake Sports Direct.
December 2023 by tony byrne
I was trying to get some trainers yesterday thu 14th Dec im very particular of what I actually like the staff 'mudge' hope I spelt his name right a young guy he showed great patience and 'excellant people skills' this is my reason for the 5 stars his hands were full while I was in the shop taking care of other customers as well as myself he got along with other customers also putting a smile on their faces with his very pleasant manner especially an elder couple that were there i really like when our younger people show respect for elders it breaks the generational gap.Wishing you all the very best for your future Mudge keep shining Godbless you! from Tony ?
November 2023 by Sarah D
Poor customer service. Staff standing round chatting or giving you dirty looks if you look at them. Asked to use my blue light discount and woman at the till said doesn't work on non-full price items anymore but what I bought was full price, same as in Nike itself, so they just couldn't be bothered to put it in to check. Don't like to be negative towards retail staff but I've had several bad experiences with sports direct now
November 2023 by Diane Lord
Staff was being really loud could hear them from the other end of the floor.When I approached the young lady asking for help she replied I will get some one, then she went on to saying wait in the ladies department I waiting and waiting nobody came.The joke is one was stocking up and the other lady was passing her the stock.Now why does it take both of them to do that, when one of them could of served me ? I will never go back to that store I just put the boots back and walked out.
October 2023 by Badurdeen SIRRY
Seriously waiting loang time ? sectionOnly 1 staffs working one floor
October 2023 by david barley
staff are very rude specially Asian women on till .
September 2023 by Chezz gayle (Shortty)
Went to buy item that had apparently the wrong price on. When purchasing was told that it was a lot more than what it said. This was printed on all items. Asked to speak to manager and a supervisor came over which she was no help and rude. When asked for manager she said there was none in store. Obviously she was lying. Will not be shopping there again!
September 2023 by rexy 007
No staff very disappointed I suppose it doesn't matter you don't really care about the customer. I wanted to purchase trainers and some tops could not find a member of staff. Wasted my time. Money is time.
September 2023 by Martin Singh
Customer service what customer service you are followed around the store like a thief. And treated like one in store you might as well shut the store down to be extra safe...
September 2023 by Becks X
Went in looking for ladies golf shoes. Small selection of men?s available, when I asked where the women?s were I was told that they were unisex. The smallest size was a 7, they were men?s. Women?s golf shoes are on the website so they either have no stock or don?t bother putting them out. Waste of a journey.
August 2023 by Ryan Talwar
The older Black gentleman who I believe is a manager/supervisor, always seems to be in a mood. He doesn't have any customer service skills, I asked him a very simple question, he refused to help me. Sports Direct need to sit this guy down and address this issue to him.
