March 2024 by Nadirah Habib
Absolutely appalling staff.
February 2024 by A. Chauhan
Bad service.
February 2024 by Christopher Rowe
I bought 2 x pairs of Reebok training shorts about 18 months ago and they haven't had them in (my size) since - even in the city centre branch. I saw them online again today, at a good price, so thought I would buy another 2 x pairs and collect from the local store. I was very surprised to see there is a £4.99 delivery charge - even to the local branch. What, up to date, large business like this, charges delivery for a collect in store?! Poor.
January 2024 by Marc Davis
Went to buy trainers but that hard to find floor staff to assist I left went else were .
December 2023 by Lisa Reid
Very helpful staff.clean and tidy shop..
December 2023 by Stella Rainbow
All four staff I encountered were courteous and professional. The shop was well organised and clean. I had a pleasant experience of shopping.
October 2023 by Mohammadrasool Aminzadeh
I went to the Selly Oak store and saw a bag I liked but it didn?t have a tag. I asked the lady on the til how much it was but she wasn?t sure on the size. She called over a colleague to check and in the meantime I looked on the website and thought it looked like the medium. When the second colleague came over, she simply looked at the bag briefly and said it was a large. I said ?ok?, bought the bag and left. When I was leaving, I looked at my receipt and searched the item on the website just to check and the colours for the medium and large, although listed the same were clearly different. I went back to the til to show this and explain that I thought it was a medium. To check, they got the bag in a different colour, tagged as a medium, to compare the sizes and claimed mine was larger. Another colleague also agreed they were both a medium, and the person who originally had said it was a large said she didn?t know and maybe it was a medium. The lady at the til didn?t accept it, and herself and another colleague were moving the bags on top of each-other in different positions trying to say one was slightly larger, which even by her view was by half a centimetre.At this point, I just asked for a refund and left.Why is the decision as to the size of the item based upon a colleague?s quick glance? And if the sizes were that similar that they needed to be placed on top of eachother and in a certain position to show any difference, how can it be judged by a single glance?I was happy to buy the item in the first instance at that price as I thought it was correct. But for a couple of the staff to go to such lengths to justify their wrong decision, it was a matter of principle that I left the item.
October 2023 by Andrew Axum
All the staff do is rush you when it?s getting near to closing time. You are not allowed to pay with cash and you are told how hard their job is cashing up etc so in the end I didn?t make a purchase because I felt so pressured. No good.
October 2023 by Robert Bishop
OK not to bad its seams to have got a little expensive no
September 2023 by Josh Burlison
Awful store manager, overheard him shouting at a shop assistant. Won't be coming back
August 2023 by Zaid Dinally
Pleased I found a good shirt. ?Helpful staffs ?
July 2023 by Carrie Mathews
Lift is usually out of order or filled with stock so unless what you need is on the ground floor you have to do the stairs which isn't good for disabled people
July 2023 by joe Jarrett
Totally bad customer service, rude till operator, no one to assist with buying trainers and over priced. The girl on the till should be sacked immediately! I will never go there again! What a bad dump.
June 2023 by Kathryn Brown
Absolutely disgusting security guard. Followed all around the shop and when my partner went upstairs with our 4 month old son he radioed up to other staff to "watch him". He had no bags and was holding our child so had no explanation. We were trying to find things for my son and my partner's brother to then be followed around. Absolute nonce behaviour. When confronted he simply said "it's my job" he only followed us around. The staff never answered the phone after me calling around 10 times. Couldn't speak to anyone else on the floor as there was no one. Wouldn't bother going unless you want to be harassed or ignored
June 2023 by Jon Wilkins
Joke of a security guard following me round while I'm trying to shop for my baby, who was in my arms at the time then preceeded to ratio to other works to keep on eye on me for no reason then when confronted all i was told was "it's my job" ??????
