February 2024 by Michael G
Top Location at the main street of Birmingham. Pretty small but sitting outside is possible. Personal on that day extremely friendly. Coffee great and expensive as usual
January 2024 by Camper14761686883
Thank you Regan for your professionalism and friendliness. We enjoyed your coffee and we will come back for more. Keep it up
January 2024 by eightyone
Don't buy food from this place. At least pain au chocolat. The worst one I ever ate in my life. Hard as rock. Not fresh at all.The worst part is that it costs £2.85. If you ever fancy a pain au chocolat, go to tesco.
November 2023 by A W
Came in to pick up a mobile-order from the app before work. Waited at the collection point for around 10 minutes, and was not once acknowledged by any of the 4 staff behind the counter. One female staff member continued to call out orders for other customers to collect, made eye contact with me standing there, and then went back to talk to another member of staff while she was making a drink. After roughly 10 minutes I had to shout 'excuse me' across to her to finally be served and received no please or thank you, not even a smile. Staff are very unfriendly and clearly don't care for customers that are waiting. Won't be returning to this particular store as I've received much better service in others.
August 2023 by Lew Pearce
Always such a welcoming atmosphere, a great place to settle in and get some work done. I was served by Alex and Kayla today who were really helpful and so friendly! The cafe was spotless and the drinks were tasty and well presented.Vegetarian options: Great vegan options
August 2023 by Lewis Pearce
Always such a welcoming atmosphere, a great place to settle in and get some work done. I was served by Alex and Kayla today who were really helpful and so friendly! The cafe was spotless and the drinks were tasty and well presented.Vegetarian options: Great vegan options
August 2023 by ash bains
Love the vibe of this Starbucks, so much better than the ones in town. There?s always seats and the service is so quick and friendly, especially Alex! I usually come to do my uni work here and they?re always so accommodating.
July 2023 by NATALIE BARTRAM
I love this Starbucks, the staff are friendly, it's very clean.
June 2023 by myalily
Very unclean coffee shop with no enthusiasm from the staff to do anything about it. A lot of homeless people in and out begging.
June 2023 by Nahidah Alom
Myself and a group of friends have visited this Starbucks a few times and almost every time we have run into issues. The staff are not welcoming at all and they portray hostile attitudes.?Creating a culture of warmth and belonging, where everyone is welcome ? Delivering our very best in all we do, holding ourselves accountable for results?These are two of the values that are expected to be presented, however, they are not.It is understandable if we have not brought drinks, it is a place of business so should be treated as one. But we have brought drinks despite them being overpriced and it is not even a requirement to buy a drink to sit in a Starbucks.Again, it is understandable if the place was busy and we were taking up valuable space for them however, it has not once been this busy while we decided to work in here.Two of my friends were kicked out and threatened with security. They had both brought drinks and went to study in the empty Starbucks. A woman who called herself the catering manager only laughed as the values were brought up to her. Even though it is only a franchise, customers should be treated with respect all of the time.
June 2023 by KG
It?s shocking how rude the manager (Craig) is when handling customers. We paid for drinks and we were sat doing revision peacefully in an empty Starbucks which had plenty of space for others. At 2 separate occasions he has approached us rudely and has provoked equally rude answers from us. We would happily leave without causing a fuss if we were respected especially since we contributed to his wages by buying their overpriced drinks instead of being threatened by him calling the security. Hope Craig enjoys his cafe when they lose the small income they were earning.
June 2023 by Sameen Gillani
I recently visited this starbucks as it is exam season and I thought it would be nice to have some coffee and (quietly) study. However, even after purchasing a drink I was told to leave. The workers are so rude and it feels as though they are deliberately targetting students, as can be perceived from other reviews. Multiple students have complained that they have been threatened with security if they don't leave. They told us that we weren't allowed to eat non starbucks food, but there were older people sitting and eating nachos from the next door subway on the table next to us YET they only told us off. The workers need to learn to be professional and fix their tone when addressing customers.Kid-friendliness: Kid your kids
June 2023 by ???
If i could give negative stars i would,me and my friends bought overpriced drinks, we wanted to study there. Even though the starbucks was empty (Craig) was extremely rude and threatened us that if we don?t leave he?d call security on us. boycott this starbucks!
June 2023 by Mousa Sanon
Best bacon and eggs that I have ever had, and the coffee is amazing ?
June 2023 by Sana .g
Worst starbucks ever!!!! Staff are so rude and disrespectful
