December 2023 by Nita Blessed
I've noticed that since the Asian community have bought out some subways stores they're no longer want to honor your subways points. So no point going to this store if you are a bit low on cash and want to pay for your meal with your points.Plus very rude condescending attitude. Don't speak English in front of their customers so god knows what they're saying about you.
December 2023 by Mal Malhi
The scanning device conveniently not working for over 3months now so you can not claim any of your reward points on the app. Very sneaky by the owners.
October 2023 by Laura
If I could rate this 0 stars I would. Ordered a Footlong sub with all the salad and meatballs which came to £14. On arrival, I opened it to find a squashed, burnt sub with 1 piece of lettuce, 2 pieces of sweetcorn, 2 olives, 2 cucumbers, a piece of pepper, no crispy onions, and the crappiest sprinkle of cheese you?ve ever seen. The meatballs were stone cold. The delivery was prompt and only took 30 mins from ordering to unwrapping so they couldn?t have gone cold in that time. I just can?t believe people can serve this and expect their customers to be happy.I called up the shop as I couldn?t get a refund through UberEats (very difficult process) and a lady answered, listened to my problem then hung up on me. I called back several times, no answer. Eventually leaving it a while and calling back, someone answers. I speak to another lady who says that they always do it properly so next time ask for extra salad! My problem wasn?t the extra salad, it was just having salad in the first place!They then tried to blame UberEats saying it was their fault. I said ?but you make the food?? and they replied ?yes, but we do it properly so don?t know what?s happened?. They then tried to blame them for the temperature of meatballs saying they must have gone cold during delivery.I?m just amazed that food industries as big as Subway can get away with charging £10 for a sandwich and supplying something that?s inedible. I?m appalled at the service and the ignorance towards customers. Working in the industry myself, I wouldn?t dare serve food I wouldn?t want to eat myself and surely wouldn?t speak to customers the way I was spoken to. Avoid at all costs.
September 2023 by Luka Joe
Good food. It could have been a bit warmer. Good service. Tables not very clean. Same with the toilets.
July 2023 by Ruqiya Ali
Saturday 8th July night, half of the options were not available- everything was limited and waiter was in a rush- I was there with my little sister who has an allergy to olives -waiter still added olives- when I politely pointed -it out waiter picked out 3 out of 10 olives in Sandwhich which was still clearly visible- I told him he missed to pick some out and he shrugged his shoulders saying it?s not much- then I thought he?s probably in a rush I?ll do it later when I get home because he is closing so I asked are you closing? he said no- he has two hours to close- he closes at 2am and it?s 12 midnight.And once he asked for the sauces I told him my preference and he done the same on both quickly - I told him that?s his going too fast and he insisted that?s his normal speed-but there was no one else in the shop waiting -you could check cctv- my sister on likes chill on hers he said you two are together so I thought you?ll both like the same thing also when he was cutting the breads he didn?t even close it -he cut it whilst they were wide open causing many of the filling to fall-out also creating a mess in his own workplace- at this point I gave up because clearly this guy isn?t good at understanding or communicating properly with customers and did not care- this was really frustrating for us but we held back and paid because he already went through the hassle.also as much as I know my presence might not mean much but I?ll Definitely not be going back there sadly.Dietary restrictions: Staff do not care about allergy
July 2023 by A A
Very rude staff always chatting and having a laugh in their language in-front of customers. In the last 2 years; Everytime I go to this subway they tell me the sub card machine is broken when they?re clearly using that as an excuse not to redeem the sub point in their store. Probably the most expensive subway I?ve ever been to, even more expensive than the ones you find in service stations. The only good thing about this branch are the opening hours but I would try my best to avoid this branch and make it your absolute last resort.
June 2023 by Tim Nixon
Went for lunch during a swimming gala. Very clean. One footlong meal deal and two 6 inch was £24. The spicy Italian footlong literally has 2 slices of salami and pepperoni. Wouldn't recommend at all.
June 2023 by x x
The sandwich were great. However, does anyone clean in this place ?? The toilets had an awful smell of sewage and they were dirty ! That really put me off. The floor was dirty too and the air-conditioning was leaking but no one bothered to put a sign. Trip hazard ! Also it was really quiet so whilst one staff was serving , the other could have cleaned. A dirty toilet is usually not a good sign. Not sure I will go back.
June 2023 by Tomasz Latoch
Not the best experience, on foot long sandwich lady put 4 pieces of ham and said if I want more I need to pay extra same with rest of the toppings- this is right?? Both staff members not friendly at all sorry, can't recommend.
June 2023 by M Malik
Terrible!!!!! Service was sooo bad to say the least, both guys behind the counter are useless, no customer service skills whatsoever, Ordered a 6inch veggie delight, it?s was burnt and couldn?t eat it, on top of that they over charged me!! AVOID!!! This place guys?
May 2023 by Sukesh Khare
Standard subway, but the overall vibe of Broadway Plaza is amazing.
May 2023 by Mohammed Alom
Pity it's not halal or else would give a higher rating
May 2023 by Tat
You get a free cookie on your birthday if you download the app :-)
April 2023 by Elliott Hawkes
Nought wrong with it really.It's subway nuff said
April 2023 by Mysterious D
Great tasting breakfast sub of egg and cheese. Unfortunately I asked for the 9 grain 6" sub instead of my usual 6" sub of 9 grain multiseed but overall a highly recommend sub to have with a sauce of your choice I went for the Chipotle as I wanted something different preferably from ordinary sauce
