November 2023 by Carol E
Visited store earlier today with my husband. We were both deafened by the ridiculously loud music that was playing. It was really uncomfortable and meant we just couldn't focus on what we had gone in for. Also is it the job of the Asian lady standing at the door to continually stare at customers? It made us feel very uncomfortable. The pleasant young lady at the till was the only positive about the visit. I won't be going back there again.
November 2023 by joht kaur
Terrible customer service.Honestly disappointed with the lack of customer service, no people skills, horrible communication skills and staff that have an attitude for no reason. Totally understand that work isn?t always enjoyable but no reason to take it out on customers.
November 2023 by Frank Rarko
Arrogant staff. Avoid this branch. Especially if you come across Margaret?? claiming she worked for the brand for over 30 years doesn?t give her right to be arrogant?.. very sad??.
August 2023 by Jo Darby
Pretty bad.The store is well stocked and merchandised, but the staff are terrible when it comes to service. They wander around the store singing, which I guess it OK, but this afternoon it took four members of staff, including the manager maybe (Tasha?) to try and work out how to do a refund for a guy who was returning something that was bought with the 'buy one get one half price' offer, which was frustrating enough as they'd allowed him to jump in front of me.A queue began to form behind me with other customers questioning if everything was alright. After this I asked if one of them could serve me. Begrudgingly, one staff member moved to another till and, with no sense of urgency, proceeded to clear the till area of various detritus, though missing a bottle of cleaning spray in front of the card machine.I told her I was there to collect an order. She shuffled around for some hand held device. Upon retrieving it, she leant against the counter and looked at me silent and expectant.I looked back.Nothing."Err...?" was all I could muster, unsure how to proceed."I'm ready for your order number." She told me."Oh, right, you didn't say that."I read her the number, she found the box and gave it me. She scanned the one item I'd retained, having decanted the rest of the items through annoyance. I move the cleaning product, paid and walked to the door. The security alarm went off. I paused momentarily, then left.I won't go here again. I don't have the patience. No wonder the high street is dying.Selly Oak Superdrug is so much better for service.
June 2023 by Anita Antia
Awesome prices
June 2023 by Shaya
@ Kylie Emma hello this is the ?the black girl ? your referring to I can tell you that me and my Yemen friend ?Asian girl? get positive reviews all day everyday and I?m abit disheartened about this review you have on me as I always give every customer ever the out of order ones 100% respect and kindness and I have never been aggressive towards anyone as I was brought up with manners ! , which is why I am abit confused as to why you?ve called me aggressive I?ve never been aggressive to anyone just not in my blood and if you would like to contract or come in to the store again I?ll gladly show you my respect and kindness. Which I get compliments on my people skills .And my team leader ?asian girl ? had to one of the best team leader the store has had in a long time which her patience?s and kindness to customers is real .Which I don?t understand is why most of your reviews are negative and I don?t not appreciate you saying are we on the spectrum this is quite rude as to I have a sibling which is on the spectrum and I don?t appreciate that language.Kind regardsShayaSale adviser .
June 2023 by kylie emma
Sorry but the black girl and Asian girl shouldn?t be answering the phones. 0 people skills, maybe they?re on the spectrum but still unnecessary aggression from the black girl.
May 2023 by Ayesha Haseena
Bless the work experience school kids that work here they?re so eager and keen to assist but don?t place them by the entrance like a display board they look sad.
February 2023 by iMi Cahn
A good store good staff.
February 2023 by Emma Pready
Staff needs sorting desperately. Always shopped here but I will use less in future . As for the security less said the better because they have a uniform #rudethinktheyarethelaw
December 2022 by Rhys Morgan
Really good pro active customer service from a lady at the till who told me about a special offer if I came back the next day. I couldn't but.... Top class
October 2022 by N Mav
Extremely rude and dismissive on the phone even though I was just making a legitimate query as to whether something was in stock. Avoid!
August 2022 by Jane Lees
I like Superdrug as a brand, but I will not be using this branch anywhere in the near future, and I will also spread the word about the bullying narcissist who is in charge of the store. Ive no idea who is charge of Superdrugs recruitment and training but it needs to be addressed ASAP. I've written this here in hope that Superdrug hierarchy will see it because head office doesnt seem to want to respond to emails.
July 2022 by Karen S
Nice sized store with a good make up range and also doing eyebrows
July 2022 by Tracey Stewart
Good bargains if you shop wisely
