September 2023 by Ceri M
Been in more recently as use the Yodel delivery lockers behind. The guy on the till is always really professional, friendly and efficient. He was really nice to my young son, brightened his day, and today he handled an unreasonable couple really well. Theyd started drinking a can before finishing paying. It dropped on the floor and they kept having a go at the man for knocking it over when he hadn?t. He calmly apologised, served the rest of us and then dealt with it. I would not have been able to de-escalate it as he did. I hope he is paid a good wage to put up with people like that!
August 2023 by Cuckoo
Not a good experience
July 2023 by Trudi Irvine
Lovely staff, who were very helpful
December 2022 by marc carlin
only went there for a coffee. no toilet though
December 2022 by X X
Good price on unleaded petrol at the time of my visit. Sunday 4th December 2022. P.M.I tended to leave this place as a last resort due to the usually higher than average fuel prices. When it was Texaco.My usual go-to in kings Heath, ran out of fuel ?Easy to get to. However, assess is a little tricky as you need to cut across a side road. More so if coming from the righthand side from City centre end. As you look at it.Person serving was very grumpy and wouldn't break a smile or engage in polite conversation. He just just was dead pan throughout the engagement. Maybe not outwardly rode but definitely verging on it by not talking or reacting to my pleasantries. And just looking at me as though I was interrupting him. Uncomfortable feeling.Steps to access the store, can be slippy. Lots of snacks to buy, coffee machine and a fair amount of car or travel related items in store.ATM/ cash machine on the left of door to store, on the forecourt.Place would benefit from a make over and staff review.Update: I returned for fuel this past weekend Sunday 11th Dec 22. A greatly improved experience. Staff member was so pleasant and engaging. He initiated conversation and was light hearted and jovial. I left the shop with a smile on my face. Totally opposite to my previous encounter. More staff like the second guy, please!
August 2022 by john williams
Staff member working Saturday 16th of July 2022 at about 21.30, this is a petrol station and I'm paying for petrol why were you abrupt/rude? Customer service is the only thing that brings me back to any establishment & it doesn't matter what you sell.
August 2022 by A. M
Machine out of service, not obvious, paid and didn?t get a refund.
January 2022 by Diane
Fast and efficient fill up. No problems encountered. Customers respecting the requirement to wear masks.
November 2021 by Andy
Elderly Key worker in need of the Toilet.Showed staff A medical certificate,They made me stand in shop 10mins making mobile calls to tell me No.Thanks Texaco
November 2021 by Yasir rashid
Really Bad Staff Service. I went to pay for the petrol but when I checked my reciept, I noticed that they charged me twice. I asked them to refund me as they I had paid them extra. They totally ignored it by saying that there was a problem with bank. Don't go there please.
November 2021 by Tim Sandhu
Good friendly staff some covid-19 restrictions followed, good slections of goods offered in the shop
November 2021 by Caroline Charlton
Haven't been here for a few years. It was on my route and it was fine.
November 2021 by Harry Phillips
Near To My friend Aaron's House. Good wall to sit and wait for him.
November 2020 by John Raven
Always a good welcome friendly knowledgeable staff makes me feel safe to keep coming back in the knowledge that my car will be in a good condition and safe to drive.
July 2018 by Robyn Tighe
Terrible service after the fuel cut off on Pump 1 did not work this morning 29th July 2018 and drenched my feet in fuel. No offer of anything to clean up with and when I asked who to complain to he pointed at the name Rontec on the receipt. Wish me luck I aim to complain.
