March 2024 by Danny Hodgetts
Staff were amazing. I went in with my service dog and was having a medical fit my dog alerted me. And the staff Kelly was amazing and helped me and made sure I was safe. The only thing I am angry at is I tried to ring customer support to give me feed back in how amazing the staff where to be told oh they doing there job and then put the phone down on me. Customer service you need to get ur act together and actually eknowledge when your stores do amazing.
November 2023 by Naomi Edwards
I entered this shop approx 8 weeks ago and was discriminated against. Caroline and her two staff followed me around the shop for a while until i asked them if everything is ok.I was told i had 'previous' - I asked them what that meant, I was told for stealing. This left me in distress and lead to me have several panic attacks. All three staff were shouting at me in front of customers, I had one memeber of staff right next to me and one at both ends of the end of the isle. This was unprofessional also Bullying! I tried to reason with them, at a low tone but they still insisted that it was me. The staff were acting like CID !! I offered to show I'D, but this wasn't enough!It's easy to discriminate, just remember the effects it can have. I understand people ge things wrong, however the three staff members were bullys and insisted it was me.I sent a formal complaint to co-op foods complaint team regarding my experience and was advised the only thing they can do is have word. Apparently theres nothing else they can do.I have never stolen anything. I am a hard working professional. Co-op you should support your customers.I am currently looking into legal advice as i wouldn't want other innocent customers to have to go through what i have.
April 2023 by Sandra Twaddell
I had a voucher for 1 pound off expiring today otherwise I would not very often shop here. The assistant said I was a few pence short of a qualifying spend and suggested I pick up a chocolate bar or something. I turned round to get ( actually some hot cross buns). She then said I was £3 short of a qualifying spend because one of my items was a card, and not included in the offer. By now I had people queing behind me and felt flustered. I said to just leave it but then was told that I had taken back the money I had paid over for the goods. I know I had not, but could not prove it. The voucher was still there on the counter but not the money. I am gutted and really can't afford to lose £20. I will NEVER shop there again.
April 2023 by Belinda Wall
Tried to scan parcel for yodel today. I asked the staff if they knew why the internet wouldn?t download. Very flippant, ?who know?s the internet is rubbish? very helpful! While one member of staff complaining they?d been there since 7am. This was 2pm. If you don?t like the hours, take your miserable self home. Sunday
April 2023 by Hot Choc Mocha
Helpful staff and I hope the newest member of staff keeps up the quality service.
April 2023 by Kiani Saddam
Racist staff very rude ?
March 2023 by T GGT
Lovely staff. Decent range of stuff.
October 2022 by Frances Cherry-france
Everything presented perfectly
August 2022 by R R
Rude customer service, supervisor/managers is miserable. Asked if they had a certain product, she replied NO. Did not even make eye contact and continued talking to her colleagues. This place has always been like this
March 2021 by Jo Blan
Staff friendly and helpful and you can collect on line parcel here free car park
March 2021 by Robski. P
Great food and friendly staff
March 2021 by Barry Blyth
Can be pricey
August 2020 by Affordable Websites
Me and my partner shop here almost every other day, friendly staff and always packed shelves cant complain about it does its job
September 2019 by Harjit Kalsi
Some of the staff are rude especially the 1 the one serving on Saturday morning. the manger short blonde hair has an absolutely disgusting attitude never smiles no thank you etc I'm a regular at the shop I might to Asian and pay taxes
August 2019 by Barbara Jones
Friendly staff, always willing to help. Shelves usually well stocked.
