February 2024 by Karen Jones
Partner had a north face jacket for 11 months. Unfortunately the zips jammed. Took the jacket back to North Face Birmingham, where it was bought from. Unfortunately they didn?t have his size in stock , but gave us a signed receipt to return after Christmas, which we did. No problems in exchanging jacket. They even gave as a £5 gift voucher as the jacket had being reduced . Excellent first class service Thank you North Face
February 2024 by Peter Buturo
Got exactly what I wanted which was a hat. Staff available to help.
January 2024 by Bernadette Mynes
Really helpful staff but took us a while to find the shop!
January 2024 by Adnan Mehmood
Limited choices as compar to The North Face resort world Birmingham. Staff doesn't seems welcoming. No greeting on arrival.
December 2023 by John Glazier
My very good friend is wearing a nice vest. Very warm. Double thumbs up. @MSUPalms
December 2023 by Jackie Drew
Lovely staff, exceptional black Friday deal
December 2023 by Halima Ullah
Was served by Jack and he was brilliant.
November 2023 by Kathryn Evans
Great shop very helpful staff
October 2023 by imran khan
Very disappointed experience bought jacket as a gift a day before for my son.He didn?t like it so i took it back with the women behind the counter (sales person 899188)trying to say there?s marks on it which was not the case clearly being a bit funny (he only tried it on at home for 5 min the tags everything were on )with me with a tone of voice.Clearly bad customer service on her part rude arrogant thinking she?s talking down to me when i challenged her she says i wasn?t doing such a think i won?t be purchasing anymore north face items in the near future i wouldn?t even give 1 star just take your hard earned money elas where.?????
October 2023 by veiled zhin
there was a lovely guy who worked there when i went yesterday. showed me different types of the puffer i wanted and was patient with me when trying to decide. lovely customer service thank you ?
October 2023 by Muhammed Ahmed
On my first trip to this store I didn't have the most enjoyable shopping experience. Young staff weren't very helpful, but seemed fairly new and inexperienced. Really disappointed with low stocks in almost every product. Student discount wasn't advertised anywhere at all, and had to show my ID numerous times to actually get it, despite being in uniform too.However, on my second trip to collect my order, the guy that helped me was really friendly and I had no issues had at all.
June 2023 by Naz M
No one in store smiles, greets you or goes out of their way to welcome or assist you further. All appear fairly young, probably their first retail job. Moral and customer service appear low. Not a massive range of footwear (what I was looking for).
April 2023 by David Whittaker
Very helpful assistant from Eastern Europe, [who like me has skied the High Tatras] , small range , ergo not confusing if you have a purpose and desire to decision make without perusing for hours. Would return, if only to be part of a genuine service and conversational experience. How refreshing: well done interviewing panel!
March 2023 by xalcremie
Really helpful lad working at the back of the store, but there were 3 staff members standing around the till. No greeting, none of them asked if I needed help which I clearly did as I lapped the store twice looking for a 1996 nupste vest which they didn?t have in stock. Will not be returning to this store.
January 2023 by Max Sharif
Great customer service and they are always at hand to help
