February 2024 by Guinevere G
rude and unbothered staff who hold each others hands to do one person tasks instead of serving customers waiting to pay
October 2023 by Solaiman Marrakchi
Kerry was wonderful matt as well ?
July 2023 by Princess 111
I just called Birmingham City Centre Works to ask for a batch of random art advice and a gentleman named Matt was patient,informative and very helpful way beyond an hourly wage. ??Don't often recieve assistance like that anymore, much appreciated Mr Matt, ?
June 2023 by Donna Jones
Loved the experience on my visit. The customer service was great. Nothing was too much for the staff! Left happy
May 2023 by Ryan O'connor
Staff are lovely always good service
May 2023 by Rosemary Holton
Brilliant, tidy, clean shop. The staff and the manager were so polite and friendly. It was busy, but their professionalism and customer service was on point. Kerry I think her name was is the manager who helped me find exactly what I was looking for. I have been in other The Works shops which have been like a jumble sale but the Birmingham shop was tidy and organised and one of the best I have visited!
August 2022 by Charlene Orme
Good size shop, nice staff
March 2022 by Ward B
Bad experience!I have ordered by the website to collect it from the store , after waiting for 2 weeks I have emailed the works to ask about my order and they cancelled my order without any reason!?
December 2021 by take up ur cross
Good size shop, nice staff
September 2021 by Elena Ashraf
Very rude staff! Not coming back again !
April 2021 by Sam Targa
Waited patiently to pay as the cashier was filling up shelves.didnt want to put any pressure. From the other side comes another customer while I was waiting on what is supposed to be the queue system and she tells me he was there first when actually I was waiting for a while and he only just got there. Clearly she had no idea what was going on zero awareness. Fact is I Normally shop on line most of the time as it s far more convenient. Clearly eBay is the way forward. Won't go back there of course just because the lack of awareness rudeness and attitude. No wander the high street is crushing. I stick to eBay.
April 2021 by Shannon w
Great for cheap books and craft materials and staff are always lovely