November 2023 by Sarah Newth
Friendly and reliable key cutting service.
October 2023 by Clare Costello
Took a dance shoe in for a friend that needed a new strap putting on, after other stores said they would be unable to do it. The guy in Kings Heath was fabulous! Replaced it in about 30 seconds flat, brilliant service! Will use this place again!
June 2023 by paul bennington
Good service, and the staff member was brilliant.
December 2022 by John Aucott
8 quid for a key cut but fast polite service
October 2022 by Rachel scott
Will never ever use again! I needed my heels rehealed and the man with the ponytail said I?m sorry I close in an hour I?ve got admin and cleaning to do!!!! Disgusting. Absolutely no excuse for this awful service.
September 2022 by Isabella Emmuel
Terrible customer service ?I went there to buy some shoe polish products but the shop owner is not helpful and unwilling to introduce the products. His impatient attitude is like "don't waste my time, pay money and goodbye". His tone to me, a customer, is uncomfortable and not kind. For shoe repairs, needless to say the service quality, a broken shoe is still broken after repair, that's NORMAL?. No explain, No refund, No empathyHighly not recommended to anyone.
August 2022 by Oliver Lydon
Took a pair of keys to be cut twice on Monday, one worked however one didn?t. Returned Tuesday, he trimmed them and told us to try them, didn?t work. Returned Thursday, he remade the keys and said there shouldn?t be any issues. Got back, the previous problematic keys, one worked and one didn?t, seems as though the barrel was too big. Had to go back again today (for the fourth time which is unacceptable for such a company to get it wrong), we asked for a refund of one key and to get it fixed as we shouldn?t have to travel back and forth over and over again due to no fault of our own.He asked for a till receipt which we never received upon the initial visit even though he remembers us and has had to fix them countless times. We have proof of purchase on bank statements but him physically seeing our faces multiple times in the same week and fixing them, he knows they were done there and is just being difficult.When you think key cutting, you think Timpsons are the best but boy were we wrong! Will not be returning after keys have finally been sorted.
June 2022 by Sarah Drury
Cut and coded my tibbe key straight away. No problems. Couldn't get it done anywhere else.highly recommend.
December 2021 by HR RH
Had some issues with Timpson?s getting security keys cut which had to be ordered in as not available from the store. Great service from Raj who tried everything in his power and chased regularly for me (ordered 3 weeks earlier and still had not arrived). No option but to refund the order. It is unfair to blame the face at the other end of the till for the poor service provided by the company as per remarks left by other customers.
December 2021 by Andy Rover P6
Went to get 4 keys cut for a classic car, couldn't believe it when I came back and the guy said £40!!! I walked out with my originals refusing to pay, it wasn't made clear on their prices and no way did I think it was going to be that much. Got it done on York Rd for £4 a key. The business needs to take a long look at itself at those prices!!
November 2021 by chiu Man
terrible service. Got four keys cut for my front door, Not one worked. Came back obviously unhappy, but willing to see if he could do a better job, went home still none worked. Owner then proceeded to say it wasn't his fault, and reluctantly gave me a refund??? The next day I went to York rd and cautiously got one key cut which immediately worked, and then three more keys and all perfect. Sorry, but imo people working for big companies really don't care.
September 2021 by Mike Kelly
Ideal for watch batteries £10. Parking ok as a busy road. Very accommodating there quick service.
July 2021 by David Mackenzie
So, went along to obtain a repair and quote for my daughters sandal which had suffered a frayed elastic on a strap. Even took along a piece of elastic for repair as i thought the repairer would not have any (I was right) He stated the cost would be £10, left both shoes for collection the following day. Picked up the shoes only one repaired , and stitching was not to good.Will not be coming back to this store or any Timpson in future.
July 2021 by s i (Psi)
Excellent little store very knowledgable. Has want is needed in terms of watch repairs, shoe repairs and replacement keys. Always an excellent service in a prompt and no fuss manner.
July 2021 by Charlotte C
Quick service got what I needed but atmosphere and reception from the one staff member wasn't good. Did not feel welcome at all, just felt like I was disturbing him.
