November 2023 by SURINDER SINGH
THIS IS ARGUABLY HANDS DIWN THE MOST VILE BANK UOU CAN EVER BANK WITH AVOID THIS BANK LIKE THE PLAGUE, THE CUSTOMER SERVICE IS ABSOLUTELY DISGUSTING.
November 2023 by BARRY PEERS
Virgin bank absolutely rubbish, my join them online as disabled and can't get out much , opening of bank account straight forward all sorted got cash card working fine , internet login was fine until trying to transfer money back out to original bank , account blocked online after phone calls saying it would be unblocked still not after two weeks, now have letter to say provide passport/driving licence she doesn't have either, got told on phone go into branch lol what part of she's disabled & make it to told centre, with anxiety & disabilities then got told on next time get branch to phone us still waiting days after, I have had problems also with this bank but least I can go branch, my wife left without money she can get and no online banking working, we have now decided to phone branch as we aren't getting anywhere with online banking calls, worst bank account have ever opened, online banking ??yes they want you to do it but when calling them they say computer won't let them unlock it , it's very worrying with AI coming along ? be like terminator good job we can laugh at such a very poor bank service ???
October 2023 by Sam Russian
Do not use this bank if they can?t solve your Internet problemsDon?t think you can bank with them, complete rubbish, bad customer service
May 2023 by Matthew Fox
Really bad customer experience using the card, awful customer service via the app and phone
December 2022 by Maha Jalal
I had the most unsatisfactory experience in you bank branch at Birmingham.The female in the reception was unhelpful and should be removed from bank as she don't have costum relation at the moment my fealing is that she represent the bank standards to what is called customer relationWe have as family three accounts and I am thinking of taken my business to another bank.
October 2022 by Sub Sub
Good to receive excellent help and service from Kelly in Birmingham branch today. It would have being so easy for her to say she couldn't help, but she tried her best to assist. (Albeit it doesn't excuse the obvious chaos in the virgin money central processing centre)
September 2022 by Mick Smith
Great personal service from the private banking and business team at Birmingham.
June 2022 by michaela styles
Not a very good experience in store today. My partner needed to verify himself and bring in 2 forms of I.D as we were advised from a previous phone call. We did not know the reference number for our joint application but I am already a customer so they should have it on my details. The lady in the store wasn?t very helpful as we wanted to apply for a different joint account as we wanted the perks that comes with a different joint account and we could apply using the in store tablets. She said she her staff wasn?t well so she has to close the store as there shouldn?t only be 2 staff in the store. This was about 11:30 bear in mind the store is meant to be open from 9am-4pm. I don?t think a bank! Should be run like that, if a staff member is I?ll you need to find cover or have enough staff in store to keep it opened. It seemed like she just wanted to get rid of us from her body language
March 2022 by Mrs Jones
Wow! This is like no other Bank on the high street. Digital banking with face to face customer service in store. Great technology, fantastic surroundings and the staff couldnt do more for me.
February 2022 by Connor Mole
Over five times I have been in store for the last couple of months to try fixing my banking app issue.Spending hours in the store each time,Free coffee sign advertised, Told that the advertised sign is no longer valid.Everytime I go in the lady rolls her eyes and goes "you need to update your phone thats why theirs an issue"Phone is up-to-date so is the tablets I've tried using, even the in store tablets didn't work, and the body language shows a cant be bothered attitude to dealing with me. A sense of im causing them the stress and problems.... despite the multiple issues and situation occurring where the banking app would have made my life easier.After trying to pay online for my transactions to keep getting cancelled for fraudulent activity... I rang customer service yet again....I spoke to Michelle from the Kilmarnock call center, and she identified the issue within seconds. 5/5 star employee, amazing customer service and communication skills.Turns out there was a typo in my phone number and a digit was put in wrong.... maybe in future don't check the number is right by just asking for the last 4 digits....Advise some staff training as I have multiple friends with similar issues. And also reading these reviews Its clear to see i aint the only person bumping into this problem.
December 2021 by Tom Hutchison
Second visit with a friend to try and sort his banking app since swapping over from Yorkshire bank. He's been here for half an hour so far and still no further down towards getting it sorted. No problem, cool looking branch, sign says free coffee, I'll grab a coffee and wait.. No chance, due to Covid?! Unable to give me a disposable coffee cup?! Really? There's a German Market outside serving food and drinks, every coffee house in town is open. Nice to see staff still get their coffee. So much for putting clients first, terrible expectation management and double standards. So glad I don't bank with you guys! Check out the photo upload, free coffee on one screen, an error has occurred on the other, and a fed up customer in the middle. Says it all really..
November 2021 by Ross Mansion
First impressions count and today I went to post a cheque through their letterbox out of hours, but it was full of rubbish so I wasn't able to post it so had to go home without being able to complete the task. Appreciate the rubbish could have been put there over the weekend, but it looked more like it had been there for ages. Seems maybe they are more interested in running a coffee shop, rather than maintaining the usual standards one would expect of a financial service provider. Have emailed the branch and will inflate my star rating if the response is satisfactory.**UPDATE 29/3/21**Credit where it's due, the assistant manager got back to me with a professional response first thing this morning.
November 2021 by Nathaniel Probert
Went to the Birmingham Virgin Money branch with my cousin over fraud payments going out of my account and found the staff member we spoke to (I didn't get his name) very helpful. He listened to what was going on, and was very sympathetic towards the situation. He got in touch with the fraud team and all payments were back in my account the very next day after only spending 10 minuets at the branch and only waiting for less than a minute to speak to someone about it.
August 2021 by R
First impressions count and today I went to post a cheque through their letterbox out of hours, but it was full of rubbish so I wasn't able to post it so had to go home without being able to complete the task. Appreciate the rubbish could have been put there over the weekend, but it looked more like it had been there for ages. Seems maybe they are more interested in running a coffee shop, rather than maintaining the usual standards one would expect of a financial service provider. Have emailed the branch and will inflate my star rating if the response is satisfactory.**UPDATE 29/3/21**Credit where it's due, the assistant manager got back to me with a professional response first thing this morning.
March 2021 by RLM
First impressions count and today I went to post a cheque through their letterbox out of hours, but it was full of rubbish so I wasn't able to post it so had to go home without being able to complete the task. Appreciate the rubbish could have been put there over the weekend, but it looked more like it had been there for ages. Seems maybe they are more interested in running a coffee shop, rather than maintaining the usual standards one would expect of a financial service provider. Have emailed the branch and will inflate my star rating if the response is satisfactory.**UPDATE 29/3/21**Credit where it's due, the assistant manager got back to me with a professional response first thing this morning.
