January 2024 by billy singh
All wasters in vodafone from india egypt south africa to uk all scammers say calls are recorded but not they give u something then no notes left ect they dont like it when have proof
December 2023 by Lauren Marshall
Was in Birmingham for the day on Saturday - made a visit to the store and was served by Aadil. Agreed on a new phone upgrade and contract length (36 months). It took a long while to sort as apparently there was issues with my address but eventually I signed and left. Once arriving back home I realised my confirmation message said 24 months not the agreed 36. Just been in to my local store to collect the phone and sort the problem but been met with a no basically! So whilst I understand people make mistakes - Aadil?s mistake not only cost me all that time waiting in the Birmingham store (over an hour) to sort the contract out - I?ve just spent an hour talking to customer service and in my local store to sort out the problem - to no avail. One too many problems for me - a loyal customer of 16 years lost Vodafone.
December 2023 by Ahmer Baqal
I signed up for a 36 contract at £30/m and now am being told that it's been changed to 24 months and I will be paying £50/m. Not just this, it happened on 13th day of 'right to withdraw' period. Why are you being sneaky under T&Cs? Waste of time and effort for potential customers. Unacceptable service Vodafone!
December 2023 by Kingsley Massop
It was interesting. Good service.
December 2023 by Sheila Jenningd
Saba was excellent in helping me with unwanted nuisance WhatsApp. Calls. I cannot thank her enough
December 2023 by darren jefferson
The company is losing the plat been with since 2010 and its getting worse cannot wait till contract is up then I'm moving on to a better provider
October 2023 by Birmingham Close up
I was involved in customer service for 50 years training staff across the UK and I can categorically and unequivocally say the service I received here today from the manager Anisa was 2nd to none. Please do not hesitate to go here guys. If you want to buy anything from a mobile phone shop, we all know what they can be like sometimes, but this is most definitely the exception to the rule a extremely and very pleasant experience today. Thank you so much your service, is to be commended. You should be very proud of yourself and I do hope Vodafone realise how privileged and honoured they are to have such exceptional staff working for them.Please this is Vodafone Lower Mall Bullring Birmingham, but they would not let me post for this shop for some inexplicable reason.
October 2023 by Paul
We waited over 30mins to see as on the weekdays of Wednesday, only 4 members of staff are working & some ppl are waiting even longer & some are just give up waiting. But the gentel man who see as, was very helpful, & trying to fix the problem, but he couldn't do it at the end.
October 2023 by Kazi Jannatul Islam (MEDICUS KJI)
Friendly customer services. They only accept cards.
August 2023 by Reben Ahmad
I been Vodafone office in Birmingham New Street the stuff from there and manager from there. They are very rude. They are name. iman and manager name anisa the manager told staff there for not helping me and staff from there all very rude and they don?t respect customer manager she is very bad and never she can?t take customer to there because very rude I just want to say that to all people don?t don?t go in there ?
August 2023 by Ankaret Harmer
I'm so glad there are still Vodafone shops. I can't buy a new phone online, I need a proper shop with the human touch.
July 2023 by Louis
I can't speak for the behalf of the whole store but the women that dealt with my query didn't hesitate. She was very friendly and was able to sort out all of my concerns
June 2023 by 888
I had a very bad service from this Asian girl, she?s so ignorant,
June 2023 by Sandra Simms
The member of staff (a woman) was very helpful to myself and my friend. She went above and beyond to help my friend whose phone was making an irritating noise. She did not manage to sort the noise out but pointed my friend in the right direction.
May 2023 by Neil Ballinger
Great value. Better them Bt that's for sure
