February 2024 by Sue Lawton
Excellent service. Friendly staff. Matt in particular
February 2024 by Mark Hickman
I ordered a sofa and paid around an extra £500 for 100% real leather option including back and sides, total over £3200Received sofa with with pu coating on back and sides, homeserve confirmed its faux leather as did 2 of DFS's own repair men attending to fix a fault.Ive been trying to get it replaced for a year now and had 3 different managers out to my home, first one lewis lied and said it was real leather, second one came out and agreed it was faux but that wasn't good enough, they had to escalate it and send out a different senior manager called samina who really didn't know a thing about leather.She took batch number off sofa and a month later came back to say she asked the suppliers if the batch number matched up to a real leather sofa and they said yes so theres nothing more they will do its real leather.Im now having to pay an independent upholsterer to inspect it and write a report to take to trading standards and a small claims court unless dfs suddenly change their mind.Pics attached of peeling pu coating and the grain pattern in the coating on a peeled piece, the sofa is also apparently fire resistant but i burned a piece of the peeled plastic and trust me its not fire resistant, it burns real fast snd melts.See video of this so called fire resistant leather burning instantly
February 2024 by Kat G
I was effectively discouraged to buy a sofa here after encounter with a middle aged bold customer service man who was talking down to me. I know a few things about sofas and it was worst mansplaining experience ever. You can (and should, as you are customer service) explain things and be kind. I did not come to attack you with my questions. Oh well, I guess my monies will go to a different seller.
December 2023 by Mohammad Omer Nagi
Encountered a very rude lady middle age blonde hair at customer services today. Came with my toddler. My toddler climbed one of the sofa, however her tone and way of communication just put us off. Yes toddlers do these kind of stuff however this is not how you tell your customers off. DFS needs to re-train or at least train their staff in how to deal with customers that come with children. If there was a zero I?d not even give that
December 2023 by George Asphalt
Manager there, Asian lady, has an absolutely disgusting attitude.Man there with tattoos is a very nice guy and helped up find the right sofa.
October 2023 by Helen Tipton
Nice furniture lovely staff keep up good work
October 2023 by Roberto Henley
Nice selection of settees.Helpful salesman.
October 2023 by Trevor Rawlins
Based on my own experience, from sale/place of order on Aug 21st to delivery on Sept 28th, the whole experience was faultless.Great comms, great product, I have zero reasons to be critical.
September 2023 by Lisa Mangan
Helpful staff and some lovely furniture
August 2023 by joan weir
Not impressed with furniture, bought real leathet sofas not cheap and had technition out 4 times in 2 years been stuffed with so many bits of foam highly uncomfotable being disabled it actually hurts me to use it had to buy a rise recline chair fron elsewhere
July 2023 by AHSAN JAVED
Worse service I have ever experienced. Bought a sofa set from here and when it got delivered it was all damaged and was not repairable. Still in a process to return it back. I wish I could give negative stares.
April 2023 by J T
£800 for a 2 seater sofa, £100 of that for a 5 minute delivery. Sofa delivered is the wrong colour, from what had been ordered. After sales / customer services terrible. Being made to feel as if it?s my fault they messed up, despite fully proving they?re in the wrong. Never again DFS
April 2023 by l14jus
This is only the second bad review I have Eva had to post.Altho the store manager told me he wouldn?t be happy with the sofa I received in his own home I get a call to say it?s within there tolerances which are 10%.And there?s nothing else I can do.I?m stuck with a 4k sofa that looks worse than the one I gave away.?
December 2022 by Susan james
Never again 13 weeks for a small double ottoman bed and still waiting no communication nothing
November 2022 by S G
Visited twice this week to place an order for a new sofa and both occasions was not offered any help or even got an acknowledgement. Poor