March 2024 by Gail Morgan
The staff were amazing. They assessed my needs in relation to mattress type. They listened to my wants. They spent patience and time to encourage me to test a good range of beds to suit me and my budget.Very professional and friendly.I would definitely recommend Dreams at Brierley Hill.
March 2024 by ivan norris
A very helpful salesperson (Andy) helped me today to decide and buy a great new bed and mattress with a fantastic deal. I would highly reccommend Dreams at Brierley Hill if you need a new bed or mattress. Thank you for a painless shopping experience.
March 2024 by Eland Cooksey
It was a pleasure no pressure on you at all
February 2024 by Christine Raybould
Very happy with dreams Brierly hill Dudley hundred percent,love there friendly staff polite helpful and looking forward to our new dream bed and sweet dreams
February 2024 by Clare Walker
Amzing an good customer service xx
February 2024 by sally lewis
Carnt say enough about the two gentlemen that helped me & my 84 year old momShe has bought a electric bed for half the price others we charging...The services provided by them, is exceptional, removing old bed, setting up etc...They were fantastic from start to finish!I have recommended them to my friends & we certainly be going back ...
February 2024 by Stuart Hierons
Abby, despite being fairly new to the job, provided us with very friendly and informative service. She also has the most important attribute for customer service, a good smile. Thank you Abby.
January 2024 by Sara Baker
Friendly, knowledgable staff who weren't at all pushy.
January 2024 by Denise Colwell
Jenny was very helpful, knowledgeable and friendly and made selecting the right mattress a pleasure
January 2024 by Patricia Oakley
Went into store at Merryhill Dudley to buy a electric bed was served by Jenny and another young man but I didn?t catch his name, we were offered a drink straight away which was lovely as it was bucketing down, we found out what mattress was the right one for both of us by using the machine in store which was brilliant and we choose our bed very happy customers, the staff who dealt with us were brilliant .
January 2024 by Ian Tinsley
Andy and Abby were extremely helpful, they took the time and great care, to ensure that they sourced the right mattress to suit my needs. Andy found the perfect mattress, and then gave me a very generous discount on a top quality product! In all, very professional service with a smile and a warm welcome. Absolutely A1.
January 2024 by Nigel Green
Was going to buy online but decided to visit your merryhill store, after I'd been in store a couple of minutes Abs introduced himself and asked if I needed any help, I had already chosen products I was interested in so he said he would help me find them and also offered me a coffee!? Unfortunately neither were in stock so Abs offered to find your nearest stores where I could view them which was very good of him but I liked the style of bed chosen so he pulled it up on screen and went through the size I was after then he checked the overall dimensions of headboard to ensure I'd have enough space for where bed was going, I had already measured but was quite impressed he was taking his time to make sure my purchase was going to go smoothly, next was the mattress,Abs showed me the different types of mattresses you offer and set up your machine that helps to find the correct type for you,it only took a few minutes and was was helpful, i'd chosen a medium which turned out to be the right one so I thought that was it but then Abs took me over to try a comparable mattress to the one I was buying to make sure I was happy with it also putting on a mattress topper to try so that if my partner wants a slightly more cushioned feel that we knew it was possible,he also let me try a firmer matresses to be sure!, the store was getting busier, Abs took time while I was trying out to let another customer know someone would be with them soon, which I thought was great, no one enjoys feeling ignored and might only have a question? we then went to sort out a delivery date and payment,And took his time and found a date that was good for me, he also showed me the Bedcover you have available and that it came with a mattress protector so I took advantage of this, I felt that I was well looked after and that the products I had purchased were the right ones,down to the fact that Abs took his time and was professional,I had entered the store knowing the products i was interested in Abs could have walked me to the checkout and took my money!! I will definitely recommend Dreams to my friends after this experience.
December 2023 by V Nair
Andy was exceptional ?
December 2023 by Keith Stroyde
Very good staff who were very helpful with our needs in buying a new bed, good quality beds and reasonable prices.
November 2023 by Lynn Hingley
We were met by Brandon almost as soon as we entered the store and he remained attentive right through until my purchase was complete. He asked questions to prompt me to consider potential choices that I hadn?t even thought of. With his guidance I?m sure I?ve made the right choice for me.