October 2021 by Karen Farrell
Good customer service. Assistant very good at finding right deal for upgrade. And not just pushing the top of range phones etc.... Really pleased . Will go back
October 2021 by Sunil Chand
My mom went to buy phone from this store and they told her the phone is unavailable so she decided to not book her phone here as we live in Wolverhampton and she doesn?t wanted to come to merryhill store again but the sale staff lied to her telling that you will get the phone delivered in Wolverhampton so she then bought it . After she got the message she went to Wolverhampton store but was told that the sale staff lied and you will have to go back there to get the phone . I then tried calling the people at Merry hill store but they just won?t pick up. So I suggest that don?t believe in these people as they have no customer service or support. Untrustworthy company go for different brand then them. Buy from brand that believe in customer satisfaction not just sales by anymeans possible.
October 2021 by Bryan Williams
Popped in to sort out a problem with an app didn't have to wait long and the lad I saw was very helpful and polite got me sorted in just a couple of minutes and I was on my way
September 2021 by Rebecca Jones
Staff are knowledgeable and honest. Yes EE cost a bit, but I've been with them for years and am happy with their service. I'll always go back to the lower mall store.
July 2021 by Steve Fletcher
Excellent service, friendly staff, very professional.\\n\\nAiden provided a 1st class service, friendly, very product aware, he was clear and transparent with his explanations, sorted exactly the right deal and fully set up new phone c/w existing contacts and data.\\n\\nMany similar outlets do not provide this level of service, l am delighted and thoroughly recommend.
July 2021 by lesley hinton-sheley
Very friendly and efficient. Got a new phone and deal in no time. Jacob was 5* did a bang up job, sync and swap all my data and apps, cus I'm hopeless, like it was no bother at all. Would definitely recommend, also covid aware and very clean ??
July 2021 by Nicolas Maione
The staff were polite, friendly and helpful. They were happy to spend time with you and discuss your requirements and options; offering many different phones on different contracts.
May 2021 by Lish Walters
Went in to the store this evening to upgrade my mom's phone. Jacob was really friendly and helpful. He answered all our questions and found us the best deal.
September 2018 by Bradley Steventon
Went to get the galaxy skin as I have an iPhone... downloaded fortnite and alarm went off. Was so close to getting the skin. Do not try to anyone trying to unlock the skin. Giving 3 stars because the gentleman at the store also played fortnite and was alright about the whole thing. Would recommend.
July 2018 by Anjum James-Francis
never seem to answer the phone in store and then when you go in store they are sat down talking among themselves so why wasn't the phone being answered?
July 2018 by Maureen Mansell
As usual we had to wait ages to be served. Knowledgeable staff who tend to assume that customers do not understand
June 2018 by Denise Johnson
Terrible service, staff lounging around on sofas, can't even be bothered to stand up and greet customers, they also charge you for goods which you haven't had, I've been to the store to complain about charges to my credit card after a transaction was supposedly cancelled. Yet to receive a phone call from the manager still waiting after 3 weeks, as promised by shop assistant Mary, who was very helpful. Talearke a look at the Virgin store a lot can be learnt from the attitude of the staff. If my issued is not resolved soon, my contract will be cancelled and Credit card fraud depot involved.
June 2018 by Mark Turner
Really helpful staff member explained everything and got best deal very happy ð???ð???
