November 2023 by Ryan Phillips
Joel couldn?t have been more helpful or friendly. Great service.
November 2023 by Omar Khan
Some lovely suits and customer service is brilliant
October 2023 by James Bond
Visited this store today and the ladies who work there are very friendly, pleasant and hands-on with their efficient customer service. Tried on three pairs of tuxedo trousers for a wedding, and they gave their own personal input to see what looked best on me. One lady even took the trouble to assist me on doing a click and collect order, which i found very helpful. Would definitely recommend this store to anyone looking to buy a suit for any occasion. 10/10
October 2023 by Paul Santoro-Hall
Went here to hire a tux but they told us there was a two week lead time so we decided to go buy a good black suit. Not much of an effective hire shop if they don't have what you need to hire.
September 2023 by Kerry Lawrence
Me and my husband visited Moss Bros at Merryhill today to take a look at suit jackets. We were welcomed straight away by a lovely lady named Cath. She assisted us and went above and beyond with her service and knowledge. Cath was extremely helpful and such a lovely lady. We purchased a suit jacket and shirt with Caths assistance. Overall excellent customer service and friendly. Would 100% recommend. Thank you Cath xx
August 2023 by Lorraine Berrow
We had an issue with my husband?s trousers the day before my son?s wedding Wednesday 9 AugustPhoned merry hill and spoke to Maria.Fantastic customer service from her.Problem sortedHighly Recommended. 5 star
August 2023 by Pinder Dhaliwal
Great service forget their Birmingham City centre branch as their attention to detail was awful...well done Merry Hill
June 2023 by Ben Andrews
Rob and Joel were amazing on my first consultation, on the pickup for my suit Kim and Maria were lovely and made sure I was comfortable in my suit and were both amazing.
May 2023 by Donna Cartwright
Visited this store tonight to hire 2 suits for our daughters wedding. Tom was the staff member dealing with us, his advice and help was pure quality. He definitely has an eye for tailoring. He did ask for further advice from Rob and Ieuan that were also working.May I say, these guys were top dollar, very professional and mostly, very friendly and pleasant. Totally taking the pressure and stress of hiring suits off our shoulders.These 3 guys are a credit to this company and I would fully recommend Moss Bros, Merry Hill, to all my family and friends.Thank you so much Tom, Rob and Ieuan.
May 2023 by Briony Tibbetts
Where there?s a Maria, there?s a way!! Myself and my fiancés grandad who is also the best man, visited Moss Bros and Maria has honestly been a lifesaver, she tracked a suit down, sorted the alterations out each time we came in with no hesitation at all. Hands down she?s so friendly and we was talking about anything and everything. She?s really sorted us out, highly recommend!
May 2023 by Saleem Mohammed
Worst experience at a suit store. The staff member in the checkered suit tried to force my father to purchase a shirt he didn?t even ask for. The gentleman said ?we can?t take it off the price? Even though we hadn?t paid yet. If I didn?t overhear then my father would?ve paid without noticing. As soon as he left the other staff member took the shift off the price and apologised for the behaviour. To top it off the suit turned out to be incorrect and had to go back to the store to get the correct size.They need to do something about the staff member as he tries to bully the customers into buying things they don?t need.
May 2023 by Jessica Hewitt
Showed up to make a return/swap before the shopping centre closes at 6pm. The online hours on google for this store states 24 hours open, which, presumably is incorrect. So, assuming the shop would be open until 6pm like most shops, we arrived at 5:35 to find the keys in the door shut. The lady said ?already cashed up sorry?. Might be an idea to just update correct hours for future customers. It?s not always easy for people to make the trip when they work a 9-5 and don?t live locally.
April 2023 by Jay w
Great service, friendly staff and great selection of suits. Robert was very helpful assisting me in finding the right suit for myself, and I would highly recommend to anyone.
April 2023 by Daniel Beckett
I recently visited Moss Bro Merry hill to purchase a bespoke suit for my wedding day .Me and my fiancé were greeting by a fantastic member of staff, Robert.He was more than helpful, very knowledgeable and a great eye to detail. He was honest about what suited myself and gave us great comfort in knowing, what we are paying for is the right suit for me.He was friendly and didn?t rush us at any stage. I would 1000% recommend not only Moss Bros , but Robert personally.Fantastic service .
March 2023 by Colleen Shakespeare
Carnt thank the ladies enough Helping us to find a black suit for a funeral. Highly recommended
