March 2024 by susan buckerfield
Returned a necklace my husband bought me in April for a special birthday yesterday a link broke went back today not asking for a refund just to be replaced or repaired the manager was so rude said said straight away accidental damage this must be a way of getting out offering a free solution I hardly woreIt I could understand if it was a bracelet but it's around my neck I asked her how it could have been damaged replied only you know that she was rude unprofessional needs a course in customer service took it too a local store for repair and was told they had other customers in complaining about her attitude I am really upset the way they way I was treated will never never return
January 2024 by David Johnson
Lovely little shop for affordable jewelry would highly recommend.
November 2023 by Mark Brown
My new watch was sent back after two weeks due to the link coming apart.Now, it's back at the manufacturers due to a mechanical fault.
September 2023 by Paul Nelson
Good customer service
August 2023 by Aran
Positive -Good experience bought a pair of earrings good cheap price and very professional and friendly staff
June 2023 by Lisa Chapman
Lovely, helpful staff with lots of patience !! Made for a calm shopping experience for someone with cognitive impairment
March 2023 by ayesha
Absolutely awful service. Manager was very disrespectful and not helpful at all. I was told how my item was too damaged to be returned which is no valid reasoning for a low/bad quality item that is flimsy. She then told me how my item broke as if she was there when it happened and claimed I damaged it all by myself which is quite ironic. So apparently it wouldn?t be covered by manufacturing. Not surprised about how many people are commenting on the managers behaviour and rudeness because it was appalling to speak to customers like that. Seems like a pattern to me?
January 2023 by Sue Lengert
Don't buy silver from there they forget to tell you its rhodium plated false advertisingI brought a chain 4 days ago wore it for a few hours and it's gone blackThe manager said I couldn't exchange it or have a refundI'm contacting head office tomorrow just wasted £25Won't be buying from there again
October 2022 by Antoaneta D
Friendly staff. Good choice juelry on reasonable price ?
February 2022 by Elizabeth Millward
Fantastic shop the lady was so helpful in helping me find a present for my mums 60th birthday nothing was too much trouble
January 2022 by Tegan Robinson-Morris
Avoid at all costs. Very shady returns policy where they do not offer any refunds, but will not make you aware of this at purchase. If you must buy from them, I?d suggest ordering online as they appear to have a more robust policy in place!
August 2021 by Alistair Taylor
Excellent service if you're my wife getting her birthday present. Terrible service if you're me finding the price going up as she chooses the more expensive stuff while being encouraged by the sales staff!?
August 2021 by Doug Pratt
Very high quality jewellery at reasonable prices. I've been shopping here for about 2 years and recommend it. Plus the service given is professional and all are very knowledgeable about the products they are selling
May 2021 by Dougie P
Very high quality jewellery at reasonable prices. I've been shopping here for about 2 years and recommend it. Plus the service given is professional and all are very knowledgeable about the products they are selling
May 2021 by Donna Ebanks
Just called to find out if the item I wanted to but was available and the lady was so helpful and had a lovely manner.Much appreciated as very often it comes across as a hassle to find out in some retailers.