April 2023 by Lynn Bench
First time in new store at Alvis retail. All staff helpful and friendly. Manager Paul particularly helpful, even moving furniture to help us picture how it would look in our home.
April 2023 by Sammy Hope
Really positive experience.\\nFab store for bed bundles.\\nFound a beautiful bed and mattress, was given a mattress protector and was provided with great customer service.\\nThank you!
April 2023 by stuart jay
Excellent. Highly recommended. Kully was very friendly, welcoming and couldn't do enough for us. Exceptional service p\\n\\nenough
March 2023 by Ming Chim
This sofa is very stylish, but I ordered it in December. After I paid, it was late until February. I don?t know when and what month. I can receive the sofa first, and the goods cannot be cancelled. No one responded to our complaints, so I don?t recommend it. When you buy products from this company, the after-sales service is too poor.
March 2023 by George Keeble
Awful company, got told we could cancel with the 7 week window of which the sofa would be made, we decided to cancel our order not 2 weeks in and was told we could not do this.Now have been forced to keep the sofa which has been delayed a further 4 weeks, absolut shambles of a company. STAY WELL CLEAR
October 2022 by Mark Smith
Really bad customer services which lie to you and say it isn't their fault when it even blatently is and 'don't compensate' I hope no one needs to contact them.
October 2022 by P ?Pat? J
Very long waiting time for delivery Everything takes much longer than the purchase contractI would like to add that the sofa was broken when delivered to me customer service is selling me off all the time I don't want to help I've been waiting for 3 months and no one has come I feel very cheated by the seller I don't recommend anyone shopping in this store
September 2022 by A R
Joke of a company, we have ordered a set of table and chaired over £2800 back in February 2022 still not delivered, was told June then July then end of august , several times was told you get back to me , stock delayed due to Covid as it?s coming from China even tho you have told us it?s from Italy ,joke
September 2022 by Jessamy Davis
My partner and I wandered in on the off-chance there would be something we liked for our first home together. We were greeted by Masoud, who was very friendly and helpful, and gave us good advice but also plenty of space to look and talk amongst ourselves.Because of his help and advice, we decided to buy 2 pieces then and there. We really appreciated the time and quality of advice he gave us. The service was excellent, and he has a lovely attitude.I'm sure we will be return customers as well
August 2022 by Sophieimjuuiip,part Morris
Disgraceful customer service, rude and condescending. Super long wait for sofa, appalling!!
July 2022 by Susan Kelly
Really lovely, friendly and helpful staff. I found the clearance sofa of my dreams and the price for the whole set was an absolute bargain! Very happy customers ?
July 2022 by Anas Warsame
I had to take time out and leave a review as the service I received was just unimaginably good. From start to finish, the manager David showed us all the sofa options for us, explained the benefits and was very knowledgeable. Helped us find our perfect dream sofa with quick delivery also. Will definitely come back and if HR is reading, you hired an amazing manager who is the reason why I will always go to this store.
June 2022 by Pat ?Jabol? Pat
Very long waiting time for delivery Everything takes much longer than the purchase contract
June 2022 by Pat English
I bought two cuddle chairs and i am delighted with them. Just what i ordered and the delivery men were great.took all the packaging with them and very efficient. Thank you
April 2022 by Geoffrey Hames
I've spent just under £1,200 with Faab furniture and I've sent 2 emails, and messaged them on Facebook and have had zero response. I am utterly disgusted. Avoid!
